Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Someone obtained my boarding pass and got on my flight

Someone obtained my boarding pass and got on my flight

Old Feb 6, 2023, 12:32 am
  #76  
Suspended
 
Join Date: Feb 2022
Posts: 853
Originally Posted by NWIFlyer
I'm now waiting for the Ugandan to pop up in the EC261 thread asking what he's entitled to for being IDBd ...

Slightly more seriously, when nefarious plots take shape the miscreants tend to try dummy runs to see what's detected and at what stage - the 911 attacks and the toner cartridge bomb attempt being examples. Now that's probably not the case here, but it's also why it should be properly investigated and lessons learned. It's how the industry protects itself.
You make an excellent point, though I'll bet the amount of effort the OP puts into reporting this will be far greater than the effort the industry puts into investigating itself as a result.
Ghoulish is offline  
Old Feb 6, 2023, 12:46 am
  #77  
 
Join Date: Aug 2013
Posts: 8,884
Originally Posted by champignon
He could easily be replaced by a door closing at the exit, a barricade coming up, or whatever mechanical barrier one could suggest.
And at that mechanical barrier would be a guy whose authority and responsibility is to solve the issue by either (a) doing checks correctly or (b) not. Much like at... a boarding gate. Or a Tube ticket gate. Or the infuriating exit gates that supermarkets have started to install. Etc.
Ldnn1 is offline  
Old Feb 6, 2023, 12:59 am
  #78  
 
Join Date: Aug 2016
Posts: 62
This is such a bizarre situation.
Reminds me what happened long time ago, it was a shared gate for two planes departing almost the same time. Passing the boarding gate, it was two bridges (Y shape) seperating to two planes. Someone sit on my seat was mistakenly took the wrong direction on the Y direction...but of course the person has different name...
vennichael is offline  
Old Feb 6, 2023, 1:33 am
  #79  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,738
Originally Posted by NWIFlyer
but it's also why it should be properly investigated and lessons learned. It's how the industry protects itself.
I think that's exactly the point. Again, the events that unfolded could be explained by a innocent coincidences, could be explained by something dodgier but I just don't see the point of speculating on which it is based on the little we know whilst some other people would have a granular access to information (it is incredibly simple for BA to know when and where exactly BPs were issued and go from there).

The one thing I would say is that I have absolutely no confidence in whoever has heard about the issue at BA spontaneously prompting a satisfactory investigation unless a complaint is made by the OP or authorities external to BA weigh in, hence the importance of the OP complaining formally in a way that BA cannot ignore with one of their cut and paste CR responses (or would expose themselves to significant issues if they did and the answer in question proved inaccurate).

Separately, as I mentioned before, if I were him/her, I would also want BA to clarify what's the level of private data exposure that occurred. Ideally, if it proves that a BP was simply printed at the gate for the wrong person, I'd see that as a minor risk for the OP but it is important that BA confirm the extent of their screw up because if, as I hope won't happen, something happens later that involves misuse of the OP's personal data, that particular papertrail could prove invaluable when the OP come to want some resolution.
orbitmic is offline  
Old Feb 6, 2023, 1:51 am
  #80  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,425
Perhaps there was a Kevin McCallister incident at the gate
mikeyfly is offline  
Old Feb 6, 2023, 2:51 am
  #81  
 
Join Date: Aug 2001
Location: BNE
Programs: ex AN*G(Diamond), QF SG, VA Plat
Posts: 289
I, of course, have no idea what really happened. However, being professionally familiar with airport security and check-in processes (consultancy stint), here's a plausible cause, in my mind.
  • OP, as we know, is correctly booked on BA429, and has a boarding pass issued for 4A.
  • Interloper, was booked on an earlier KLM flight, also to LHR, and was assigned 4A on that flight.
  • Interloper misses that KLM flight to LHR, possibly not realising that he missed it.
  • Interloper sees, a destination screen showing LHR, and thinks that's his flight.
  • Upon boarding, interloper presents the KLM boarding pass and interloper's passport to the gate agent.
  • Gate agent validates KLM boarding pass and passport (matches name but fails to notice the incorrect flight number, or assumes a code-share flight number is printed), scans the KLM boarding pass, which correctly fails to scan
  • Gate agent is familiar with interline boarding passes having problems, and does a BP REPRINT for 4A.
  • Machine spits out OP's 4A boarding pass, which now scans correctly, and Interloper boards
  • OP comes along, and ... the rest of the story is above.
SP0, stifle, LETTERBOY and 6 others like this.
AN*G-BNE is offline  
Old Feb 6, 2023, 2:58 am
  #82  
 
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,399
Originally Posted by jjLDNY
OP got to their destination on time and should probably change BAEC password as their BAEC number was visible, I see no logic to changing all of their passwords - this isn't a 2000s hacker movie
For what's it worth, basic password security should be having a different password for any account you login to. There have been leaks of both plain text passwords and passwords which have been brute force decrypted.

Anyone can enter their email into the website here and see what data leaks they may have been a victim of: https://haveibeenpwned.com/
c1223 is offline  
Old Feb 6, 2023, 4:09 am
  #83  
 
Join Date: May 2008
Programs: GGL
Posts: 269
Originally Posted by vennichael
This is such a bizarre situation.
Reminds me what happened long time ago, it was a shared gate for two planes departing almost the same time. Passing the boarding gate, it was two bridges (Y shape) seperating to two planes. Someone sit on my seat was mistakenly took the wrong direction on the Y direction...but of course the person has different name...
​​​​​​
That might have been me. Once got on a flight to Brussels instead of Antwerp many years ago at LHR. Very embarrassing.
cjb666 is offline  
Old Feb 6, 2023, 5:48 am
  #84  
 
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 2,007
Originally Posted by cjb666
​​​​​​
That might have been me. Once got on a flight to Brussels instead of Antwerp many years ago at LHR. Very embarrassing.
Seen similar chaos at CDG with easyJet flights to Glasgow and Edinburgh boarding out of a similar setup.
sigma421 is offline  
Old Feb 6, 2023, 5:54 am
  #85  
 
Join Date: Oct 2007
Posts: 4,679
Originally Posted by Ldnn1
It would be a very boring movie.
A nailed-on Oscar winner then.
LETTERBOY likes this.
SteveF is offline  
Old Feb 6, 2023, 9:06 am
  #86  
 
Join Date: Aug 2016
Posts: 62
Originally Posted by cjb666
​​​​​​
That might have been me. Once got on a flight to Brussels instead of Antwerp many years ago at LHR. Very embarrassing.
Originally Posted by sigma421
Seen similar chaos at CDG with easyJet flights to Glasgow and Edinburgh boarding out of a similar setup.
they should have a better signage in this type of setup, lol
But thinking in another perspective, luckily all of us had chose a seat that been chose on both planes.
Otherwise, you guys may end up in a wrong destination; or even worse you realized the situation when the plane was taxing but cannot get off then...
vennichael is offline  
Old Feb 6, 2023, 9:29 am
  #87  
Suspended
 
Join Date: Oct 2021
Posts: 885
I believe that the FAs on SouthWest Airlines in the USA, routinely say something in their initial PA announcements indicating the destination for the flight, and that if you are intending to go somewhere else, this would be your best opportunity to deplane.
Flyertalker001342 is offline  
Old Feb 6, 2023, 9:42 am
  #88  
 
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,040
Originally Posted by vennichael
they should have a better signage in this type of setup, lol
But thinking in another perspective, luckily all of us had chose a seat that been chose on both planes.
Otherwise, you guys may end up in a wrong destination; or even worse you realized the situation when the plane was taxing but cannot get off then...
​​​​​​​In Australia the cabin crew will inspect the boarding pass of every passenger upon entry to the aircraft, to check they are on the correct flight.

Last edited by LondonAussie; Feb 6, 2023 at 10:11 am Reason: add quote
LondonAussie is offline  
Old Feb 6, 2023, 9:43 am
  #89  
 
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,358
Originally Posted by LondonAussie
In Australia the cabin crew will inspect the boarding pass of every passenger upon entry to the aircraft, to check they are on the correct flight.
But in this case the passenger had a boarding pass for that flight. Do they also check passports to ensure the passenger's name matches?
Bluekjp likes this.
alex67500 is offline  
Old Feb 6, 2023, 10:03 am
  #90  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,900
Originally Posted by Ghoulish
Unless the Ugandan's co-conspirators failed in their attempt to incapacitate the original passenger, this is the dumbest and most unlikely "nefarious" plot I've ever heard of, knowing he'd undoubtedly show up to take his seat.
Maybe that was the plan all along. He somehow obtains OP's BP, boards the aircraft, goes to the lav, and implants harmful device (or around OP's seat). Then the OP shows up, they figure out the mix up, impostor leaves the plane safely. Airport security underreacts and does not search the plane, plane takes off and the rest will be in the news.

If this was a dummy run, it shows this will work.
nk15 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.