Staff don't clean aircraft washrooms?

Old Feb 4, 2023, 10:38 am
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Staff don't clean aircraft washrooms?

I flew business class from Delhi to LHR last week. Firstly, there are no lounges open for BA passengers in Delhi airport, so the 3am departure meant having to roam the airport to kill time. The 'compensation' was a voucher at Costa Coffee which gave me one drink and one food item only. No comment, it is what it is. Just flagging for anyone else doing that journey as I wasn't told til I checked in.

My question relates to the washrooms on the plane. The flight was about 9 hours and most people slept for most of it so it wasn't busy for the crew. The washrooms in business class got pretty messy however, paper over the floor, dirty basins etc. I flagged the mess to the crew and was told that because they handle food, they don't/aren't allowed to clean the washrooms. I was told that no one on the plane would clean or tidy them. I've never heard this before and I've certainly seen cleaning done by crew in the last few months. Is it a new thing because the crew are protesting about something? I've asked BA but so far they've skirted answering the question.
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Old Feb 4, 2023, 10:50 am
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Originally Posted by andball
My question relates to the washrooms on the plane. The flight was about 9 hours and most people slept for most of it so it wasn't busy for the crew. The washrooms in business class got pretty messy however, paper over the floor, dirty basins etc.
When I flew out of JFK a few weeks ago, one toilet had been left with a rather sticky mess on the floor. And I was in my socks. Mentioned it to the crew and thought it might be sorted out. Went back in 2 hours later, was still there.
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Old Feb 4, 2023, 10:59 am
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Not a new thing. The crew will check and refresh/restock the lavatory at least every 30 mins. We're also required to keep it tidy to a certain extent. However, we simply don't have the facilities or equipment to clean up any significant or specific 'mess', shall we say. In the worst cases, the toilet will simply be locked off for the cleaners at the destination to deal with.
Some routes are known to be worse than others for this. I'd *always* recommend wearing shoes to the lavatory.
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Old Feb 4, 2023, 11:00 am
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In-flight cleaning has never been a strong point, IME.
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Old Feb 4, 2023, 11:03 am
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Always been the case. Restock and refresh and spray sanitiser on surfaces and can pick up odd pieces of dry paper but from what OP described it's not in the remit for CC to clean.
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Old Feb 4, 2023, 11:04 am
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Indian subcontinent routes have a bad rep for washroom cleanliness I seem to recall.
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Old Feb 4, 2023, 11:07 am
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Years ago I flew Thai F and there are two things I remember from that 14 hour day flight. First, the unending supply of Dom Perignon :-) And second, that every time someone used the bathroom, a crew member went in immediately afterwards and cleaned it before another passenger could use it.
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Old Feb 4, 2023, 11:21 am
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Originally Posted by chriswiles
When I flew out of JFK a few weeks ago, one toilet had been left with a rather sticky mess on the floor. And I was in my socks. Mentioned it to the crew and thought it might be sorted out. Went back in 2 hours later, was still there.
You didnt wear shoes or slippers into the washroom? Disgusting !
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Old Feb 4, 2023, 11:32 am
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To be honest as long as it wasn’t poo I would put gloves on and clean plus wipe the floor, I agree that it isn’t expected of crew to do this.
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Old Feb 4, 2023, 11:36 am
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Originally Posted by chriswiles
When I flew out of JFK a few weeks ago, one toilet had been left with a rather sticky mess on the floor. And I was in my socks.
Thats gross. Simple rule of flying. Never use the plane toilet in your socks. Always wear shoes.
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Old Feb 4, 2023, 11:37 am
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Originally Posted by aristoph
Years ago I flew Thai F and there are two things I remember from that 14 hour day flight. First, the unending supply of Dom Perignon :-) And second, that every time someone used the bathroom, a crew member went in immediately afterwards and cleaned it before another passenger could use it.
I had a similar experience on Qatar. Even Finnair crew have cleaned the toilets on a long haul flight.
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Old Feb 4, 2023, 11:50 am
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Originally Posted by aristoph
Years ago I flew Thai F and there are two things I remember from that 14 hour day flight. First, the unending supply of Dom Perignon :-) And second, that every time someone used the bathroom, a crew member went in immediately afterwards and cleaned it before another passenger could use it.
QR were also doing this on my recent flights in J as well. I presumed it was a lingering COVID safety measure (their crew are all still wearing facemasks) but then remembered it's just their service standard as they did it pre-pandemic too.
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Old Feb 4, 2023, 11:52 am
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The Indian subcontinent routes particularly have this issue, based on my experience.

Before anyone comes attacking Im Indian and just stating a plain fact based on experience
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Old Feb 4, 2023, 12:58 pm
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Originally Posted by mikeyfly
You didnt wear shoes or slippers into the washroom? Disgusting !
I learned this the hard way to Antigua. Was wearing the amenity kit socks only, and didn't see the lake of p--s swishing about the floor until I felt something wet. Then, I was stuck in a washroom with a soaked sock wondering how I'm going to remove it, dispose of it and clean my foot and get back to my seat with one bare foot which will by then be dirty again. A very unpleasant experience in a very mediocre flight from LGW. Now I wear shoes or slippers.
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Old Feb 4, 2023, 1:07 pm
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Originally Posted by aristoph
Years ago I flew Thai F and there are two things I remember from that 14 hour day flight. First, the unending supply of Dom Perignon :-) And second, that every time someone used the bathroom, a crew member went in immediately afterwards and cleaned it before another passenger could use it.
Yes, I had this on QR too last year. Toilets were spotless and cleaned pretty much after every visit (including the toilet paper being folded in triangles). Superb.
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