Can't use e-voucher on hotel anymore?
Jan 25, 23, 5:57 am
#1
Original Poster
Join Date: Sep 2015
Programs: British Airways Executive Club Gold
Posts: 64
Can't use e-voucher on hotel anymore?
Hi everyone,
Just been told by call centre that you can no longer use your vouchers to book a hotel - is this the case or is the agent mis-informed? (for context I am a GGL).
Cheers,
Just been told by call centre that you can no longer use your vouchers to book a hotel - is this the case or is the agent mis-informed? (for context I am a GGL).
Cheers,
Jan 25, 23, 6:00 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 41,748
Not aware anything has changed - albeit does a hotel booking count as a normal BAH booking?
The usual process for BAH bookings was to make the booking, then email the BAH team (not GGL) who would then reduce the balance due by the cash value of the voucher.
The usual process for BAH bookings was to make the booking, then email the BAH team (not GGL) who would then reduce the balance due by the cash value of the voucher.
Jan 25, 23, 10:40 am
#4
Join Date: May 2009
Location: UK
Posts: 3,951
Im confused, you paid for the hotel only in full via BAH, however you then reached out to retro actively apply eVoucher(s) are you were then refunded back to your payment card?
Jan 25, 23, 10:48 am
#5
Join Date: Jun 2012
Posts: 126
Yes. I was originally going to book a BAH and they told me you now have to pay the deposit / or full amount if its within the 7 weeks or 4 weeks and they then refund the original voucher to the OFP.
Jan 25, 23, 11:00 am
#6
Join Date: May 2009
Location: UK
Posts: 3,951
This is interesting, I assumed that if making a BAH booking T-7 weeks you couldnt apply an eVoucher. Im aware the balance has to be paid in full by then, and they cant take eVouchers as payment at the time of booking, however I wasnt aware they were happy to refund back to the original payment card if looking to apply eVouchers to a booking inside of 7 weeks. Likewise I did not know you can apply an eVoucher to a hotel only booking.
Jan 25, 23, 1:29 pm
#7
Join Date: Aug 2014
Posts: 2,614
This is interesting, I assumed that if making a BAH booking T-7 weeks you couldnt apply an eVoucher. Im aware the balance has to be paid in full by then, and they cant take eVouchers as payment at the time of booking, however I wasnt aware they were happy to refund back to the original payment card if looking to apply eVouchers to a booking inside of 7 weeks. Likewise I did not know you can apply an eVoucher to a hotel only booking.
Jan 26, 23, 5:34 pm
#8
Join Date: May 2009
Location: UK
Posts: 3,951
This a manual process so you either email [email protected] or call the contact centre to make the booking and the voucher details are sent to BAH.
Jan 27, 23, 2:45 am
#9
Join Date: Aug 2014
Posts: 2,614
I dont believe you can call to apply eVouchers, hence why you cant apply the voucher at time of booking. My interest lays in wether or not they refund to the original payment card when booking at short notice, whereby the full balance needs to be paid, however then manually applying eVouchers against the booking.
You can call to do this, we would book the package but you must pay the deposit or in full. We then complete a form with the voucher details that is sent to BAH to apply the voucher to the package and lower the balance or refund you.
Jan 27, 23, 6:11 pm
#10
Join Date: May 2009
Location: UK
Posts: 3,951
Perfect, I always knew a deposit had to be paid, and the process re. emailing in for the eVouchers to be manually applied to the remaining balance, however I was not aware the balance could be paid in full at time of booking (if T-7 weeks before travel) and then latterly refunded upon providing eVouchers.
Feb 13, 23, 11:39 am
#12
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,002
Feb 14, 23, 6:48 am
#13
Join Date: May 2009
Location: UK
Posts: 3,951
Ah thats not good, was this recently, and did they simply collect your eVoucher details via email and responded that they are being refunded?
Feb 15, 23, 3:56 am
#14
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,002
I did it over the phone as I wanted to use the voucher, was in the recent sale - they took the voucher number and sent it off for a refund
Feb 15, 23, 7:28 am
#15
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,055
I spoke to someone yesterday about cancelling a booking originally made with an evoucher that's had a flight change and was told I would be getting cash back onto my card rather than another evoucher. Apparently BA don't want the agro with them anymore and it's more efficient to convert them to cash.
