Whis is ba.com so shi**y ?
Jan 2, 2023, 10:19 pm
#1
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Whis is ba.com so shi**y ?
Maybe is it the jet lag talking and I realise BA is not alone in this (if BA.com is s**t, then FinnAir is poo on steroids).
Just a few examples
- arrived at airport to find out connecting flight leaving a day before arrival
- can't see how many TP's will be credited on flown segments (seriously, this is "kindergarten level stuff, BA),
-can't pay a deposit on a Flight+Hotel option (there is a probably a way to do this but if I even have to ask the question how - then there is something seriously wrong).
This is basic stuff BA!
Rant over, Off to bed.
Just a few examples
- arrived at airport to find out connecting flight leaving a day before arrival
- can't see how many TP's will be credited on flown segments (seriously, this is "kindergarten level stuff, BA),
-can't pay a deposit on a Flight+Hotel option (there is a probably a way to do this but if I even have to ask the question how - then there is something seriously wrong).
This is basic stuff BA!
Rant over, Off to bed.
Jan 2, 2023, 11:13 pm
#2
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
Why do you need to create separate threads for at least two out of three of your complaint points / rants above when you already have this one? 
No "deposit" payment option on Fligh+Hotel booking
How do I see number of TP's to be earned on a booking?
No "deposit" payment option on Fligh+Hotel booking
How do I see number of TP's to be earned on a booking?
Jan 2, 2023, 11:32 pm
#3
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
the other threads ask for help with very specific issues, particularly helpful for others who search for these later on.
this is a generic jet lag induced rant about how rubbish IT systems are, though I can now see these rants are very common so probably not a very helpful thread.
this is a generic jet lag induced rant about how rubbish IT systems are, though I can now see these rants are very common so probably not a very helpful thread.
Jan 2, 2023, 11:48 pm
#4
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
the other threads ask for help with very specific issues, particularly helpful for others who search for these later on.
this is a generic jet lag induced rant about how rubbish IT systems are, though I can now see these rants are very common so probably not a very helpful thread.
this is a generic jet lag induced rant about how rubbish IT systems are, though I can now see these rants are very common so probably not a very helpful thread.
Jan 3, 2023, 12:15 am
#5
Join Date: Oct 2005
Location: London
Posts: 726
Jan 3, 2023, 2:08 am
#7
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
Actually it is Grammar - we are not reading a book are we? So to get back to the thread (or are they threads? ) - is it BA or Finnair who is the main culprit? He should wander around the Air France site, getting to the Pay Up page is Daedalian indeed.
Jan 3, 2023, 2:13 am
#8
Join Date: May 2014
Posts: 7,237
To answer the OP's question, BA.com and the App are lagging behind because of Alex Cruz's long wave.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
Jan 3, 2023, 3:23 am
#9
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,333
To answer the OP's question, BA.com and the App are lagging behind because of Alex Cruz's long wave.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
Jan 3, 2023, 5:44 am
#10
Join Date: Jul 2014
Posts: 491
Compared to the US Big 3 the IT really is beyond appalling. You can’t even change the destination of your ticket without calling. You can’t even change the date if it’s open jaw. Then they have the nerve to try and charge a £30 change fee 🤣.
Jan 3, 2023, 6:13 am
#11
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,712
On my iPad it doesn’t seem to auto start replies with a capital. Indeed I have had to change the “on” myself in this case. Perhaps we are too used to relying on technology to make things easy, something the OP notes!
Jan 3, 2023, 6:36 am
#12
Join Date: Oct 2005
Location: London
Posts: 726
To answer the OP's question, BA.com and the App are lagging behind because of Alex Cruz's long wave.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
He outsourced the App team, all while the BA.com team went too as soon as he came in. Then, once it became apparent how much of a dreadful mistake that was, they were re-insourced (at least design/analysis/oversightetc, the actual coding is outsourced). But that took years to take place. By then there were needs to do major 'background' works on the actual technology powering the systems... and Covid happened. Cue in another culling. Now they're re-restarting, but they have 4-5 years to catch up in a world where nothing stands still.
Likely the "savings" Alex made from outsourcing the App and BA.com teams was wiped out by the direct additional costs BA is incurring by having to staff contact centres and assist passengers - given the functionality on BA.com and the app is limited.
Examples of Alex's superb management continue to become apparent on a regular basis.
Jan 3, 2023, 6:42 am
#13
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,233
Great insight!
Likely the "savings" Alex made from outsourcing the App and BA.com teams was wiped out by the direct additional costs BA is incurring by having to staff contact centres and assist passengers - given the functionality on BA.com and the app is limited.
Examples of Alex's superb management continue to become apparent on a regular basis.
Likely the "savings" Alex made from outsourcing the App and BA.com teams was wiped out by the direct additional costs BA is incurring by having to staff contact centres and assist passengers - given the functionality on BA.com and the app is limited.
Examples of Alex's superb management continue to become apparent on a regular basis.
