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The 2023 BA compensation thread: Your guide to Regulation EC261 / UK261

Old Jan 1, 2023, 11:31 am
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The 2023 BA compensation thread: Your guide to Regulation EC261 / UK261

Old Apr 28, 2023, 1:52 pm
  #781  
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Originally Posted by Emma Heady
The BA holidays form want bank details to make payment.

I’m looking here https://www.cedr.com/consumer/holidays/packageholidays/
That's the ABTA scheme and is for complaints about package holidays as a whole. Things like burst pipes in your hotel room

For EC261, you need Aviation Adjudication Scheme:

https://www.cedr.com/consumer/aviation/

It is explained in the guidance notes, so have a good read of them before applying.
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Old Apr 28, 2023, 1:58 pm
  #782  
 
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Originally Posted by corporate-wage-slave
That's the ABTA scheme and is for complaints about package holidays as a whole. Things like burst pipes in your hotel room

For EC261, you need Aviation Adjudication Scheme:

https://www.cedr.com/consumer/aviation/

It is explained in the guidance notes, so have a good read of them before applying.
Thank you. I typed in British Airways and Holidays and the holidays one takes you to the link I posted. Just British Airways takes you to the link you posted. This is the one I have been using today to make sure Im ready to submit.

Sorry for so many questions but Ive really found this a bit of a minefield and not very straightforward to find what I needed to do. I have read all the posts but couldnt see much about CEDR and while their website is probably easy to navigate if you know what youre looking for if youre unsure its not so easy.
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Old Apr 28, 2023, 2:05 pm
  #783  
 
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Urgent help with rebooking - not BA

Sorry mods, if there is a better thread please move this.

Croatia airlines has cancelled our flight from LHR this evening. No rebooking at airport. The only option is call tomorrow at 9 am, which would prevent us from taking a morning flight.

Would I be able to rebook myself and claim it back via the EU compensation route?

I also have insurance via Amex Platinum and BAPP.
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Old Apr 28, 2023, 2:39 pm
  #784  
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It would be risky to rebook the earlier flight, since Croatia may not want to pay this, and it's not a water-tight aspect of EC261. It may be that via Amex you feel you can take the risk. There is a requirement to rebook on the next available service but you do need to give the airline some bandwidth to do this for you. According to their website they start at 09:00 CET, which is 08:00 BST. However they are mainstream Amadeus users, there isn't anything suggested online is there?
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Old Apr 28, 2023, 3:03 pm
  #785  
 
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Originally Posted by corporate-wage-slave
It would be risky to rebook the earlier flight, since Croatia may not want to pay this, and it's not a water-tight aspect of EC261. It may be that via Amex you feel you can take the risk. There is a requirement to rebook on the next available service but you do need to give the airline some bandwidth to do this for you. According to their website they start at 09:00 CET, which is 08:00 BST. However they are mainstream Amadeus users, there isn't anything suggested online is there?
I eventually used an email address they have on their website for out of hours support asking to be rebooked onto a LH itinerary via FRA. I got an email back pretty quickly and were both ticketed and check in! We should be in ZAG for lunch! Tight connection in FRA (1 hr), which is not ideal. Lets hope we make it ok and our luggage makes it too.
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Old Apr 28, 2023, 3:05 pm
  #786  
 
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duplicate post

Last edited by ringingup; Apr 28, 2023 at 3:06 pm Reason: Duplicate post
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Old Apr 28, 2023, 9:02 pm
  #787  
 
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How does one actually get BA to pay after going through CEDR? BA agreed to pay back in early March and my CEDR complaint was closed. It has now been far longer than the 20 working days they were given to pay. I am unable to reopen the case with CEDR and have emailed them as well as BA. Nothing. No response. So what do I do now? I cannot use MCOL as I am not in the UK.
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Old Apr 29, 2023, 3:16 am
  #788  
 
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I'm curious what category the following situation falls under:
Inbound BA112 arrived marginally late at B gates at 6:43am, connection was to be to BA936 from C gates at 07:40am, BP showed "must clear security by 07:05am".
Was at the B-gate connection/security check by 06:50am (maybe 06:55am) and was told that BA936 was going to be cancelled (turns out that was a lie) and that I had been moved to BA940 departing 14:20pm.
Different agent at the T5A connections desk eventually revealed that I was offloaded because BA thought I wouldn't make it to the flight and hence made the decision to remove me from the flight, before the 7:05am security cut-off.
Agent also couldn't / wouldn't rebook onto Eurowings to either DUS or CGN this morning (missing interline or "we can but don't want to").

Filed it under cancelled/idb for now, though it shouldn't really matter IMO, since I'll end up in DUS over 6 hours late.
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Old Apr 29, 2023, 3:24 am
  #789  
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Yes, what happened was that you got rebooked because at one point you looked like you were well under an hour for the connection, but then the aircraft ended up having a quick ride in and you were through the system swiftly. The robots aren't agile enough to respond to this, though clearly they could be so programmed. I note we had another example of this last week, similar circumstances. In the unlikely event it happens again, go to the original boarding gate and get a selfie of you there (sad face) while boarding is going on. IDB for this under Germn Rodrguez Cachafeiro and Mara de los Reyes Martnez-Reboredo Varela-Villamor v Iberia, Lneas Areas de Espaa SA. You will probably need to go to MCOL or CEDR, I can see BA will say "your connection was impossible", but CEDR will hopefully see this as not demonstrating all reasonable methods. Mention the Eurowings and the agent's incorrect explanation. BA can rebook to LH but Eurowings aren't on the same agreement so BA won't rebook to them.

Ironically if you were on separate tickets then you would have had no problem here, if HBO.
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Old Apr 29, 2023, 3:24 am
  #790  
 
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Originally Posted by cvision
I'm curious what category the following situation falls under:
Inbound BA112 arrived marginally late at B gates at 6:43am, connection was to be to BA936 from C gates at 07:40am, BP showed "must clear security by 07:05am".
Was at the B-gate connection/security check by 06:50am (maybe 06:55am) and was told that BA936 was going to be cancelled (turns out that was a lie) and that I had been moved to BA940 departing 14:20pm.
Different agent at the T5A connections desk eventually revealed that I was offloaded because BA thought I wouldn't make it to the flight and hence made the decision to remove me from the flight, before the 7:05am security cut-off.
Agent also couldn't / wouldn't rebook onto Eurowings to either DUS or CGN this morning (missing interline or "we can but don't want to").

Filed it under cancelled/idb for now, though it shouldn't really matter IMO, since I'll end up in DUS over 6 hours late.
IDB I'd have said, under Cachafeiro, Varela-Villamor v Iberia.
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Old Apr 29, 2023, 4:26 am
  #791  
 
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Originally Posted by corporate-wage-slave
Yes, what happened was that you got rebooked because at one point you looked like you were well under an hour for the connection, but then the aircraft ended up having a quick ride in and you were through the system swiftly. The robots aren't agile enough to respond to this, though clearly they could be so programmed. I note we had another example of this last week, similar circumstances.
Both the hardware and human robots, I suppose. I've been more than once on standby and then more than happy for someone else to miss their connection or similar, but at least in the US with the big carriers they don't start clearing stand by until the last boarding group is being called. Then again, BA's systems might not be "agile" enough to change the standby tickets within 5-10 minutes and need this long lead time.

Originally Posted by corporate-wage-slave
In the unlikely event it happens again, go to the original boarding gate and get a selfie of you there (sad face) while boarding is going on.
That is if you can make it to that gate, which if you're forced to go through T5A security, we all know that by the time you get to the C gates, the flight probably would not have been listed anymore.

Originally Posted by corporate-wage-slave
IDB for this under Germn Rodrguez Cachafeiro and Mara de los Reyes Martnez-Reboredo Varela-Villamor v Iberia, Lneas Areas de Espaa SA. You will probably need to go to MCOL or CEDR, I can see BA will say "your connection was impossible", but CEDR will hopefully see this as not demonstrating all reasonable methods. Mention the Eurowings and the agent's incorrect explanation. BA can rebook to LH but Eurowings aren't on the same agreement so BA won't rebook to them.
Thanks for the reference; so for argument's sake, it is not IDB but a delay, they would then have to claim force majeur to get out of it; though I would also contest that on grounds that 10-15 minute delays from scheduled to actual arrival are not uncommon at LHR, so they took that risk by selling tickets that are e.g. only 10 minutes out of MCT?

Ironically if you were on separate tickets then you would have had no problem here, if HBO.
I thought about just buying the EW ticket myself but I already made it upstairs pre-security and that makes you a prisoner of T5; sadly only BA Bronze as of this year. So something for anyone else to consider, if you want to switch terminals to another airline or do a landside transfer, you have to do it before you go through the gates to security. The only way to get out afterwards is (1) if your ticketed BA flight is more than 4 hours out, and (2) at the top of the hour you'd be escorted either down to connections or to immigration, for that you need to report to the main CS desk in T5A.

Originally Posted by flarmip
IDB I'd have said, under Cachafeiro, Varela-Villamor v Iberia.
Thanks for the reference.
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Old Apr 29, 2023, 4:39 am
  #792  
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The full case referenced there is nearly identical to yours. Iberia, with the best of intentions, rebooked the two passengers concerned, but they did make it through to the gate in time for boarding unexpectedly. It was deemed inherent and within the airlines control, and that's all that matters. BA may argue that you could not have made the connection due to HAL's conformance, but that's a bogus argument since there are ways to lift conformance which are under BA's control.
Originally Posted by cvision
I thought about just buying the EW ticket myself but I already made it upstairs pre-security and that makes you a prisoner of T5; sadly only BA Bronze as of this year. So something for anyone else to consider, if you want to switch terminals to another airline or do a landside transfer, you have to do it before you go through the gates to security. The only way to get out afterwards is (1) if your ticketed BA flight is more than 4 hours out, and (2) at the top of the hour you'd be escorted either down to connections or to immigration, for that you need to report to the main CS desk in T5A.
Or take the transit to C and then back again to Flight Connections.
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Old Apr 29, 2023, 5:08 am
  #793  
 
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Originally Posted by srbrenna
Im afraid Im slumming it in W. I was originally in J on an Avios redemption for 100k miles and 841 but when BA moved the first flight of the day to after lunchtime I cancelled it and got a W revenue ticket for just over 600. Its a short hop after all. There is no W availability on the Boston flights and I dont mind a connection hence the NY idea but BA have refused to do this saying I have to travel ex-BOS.
Originally Posted by srbrenna
Thats what Ive been trying to tell them but four now have said no go! Fifth time lucky!
Progress is happening! They can reroute but are now saying that as the BOS-JFK is in Y then the JFK-LHR also has to be in Y and not W. Is this right??
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Old Apr 29, 2023, 5:09 am
  #794  
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Originally Posted by srbrenna
Progress is happening! They can reroute but are now saying that as the BOS-JFK is in Y then the JFK-LHR also has to be in Y and not W. Is this right??
No, it should be Y to JFK, W from there. You aren't talking to the Cape Town contact centre by any chance?
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Old Apr 30, 2023, 7:12 am
  #795  
 
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I was just notified of approval of my BA claim for a 3.25 hour delay from SFO to FCO due to fuel pump replacement (Mechanical Issue). This caused me to miss my connecting flight in LHR. I had to spend the night at Heathrow and checked in to Sofitel. My total reimbursement was $884 just for myself. $235 was for the hotel and the remaining was for the EU261 claim. Total time to hear back from BA was about 1.5 months. They also sent me 2 Emails' telling me they were backlogged and working on my claim. Money is to be deposited in my bank account within 28 days. Overall, I'm satisfied with the resolution and just wanted to give some data points to others waiting for claims.
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