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FAQ : Reason for flight delay or cancellation - 2023 edition

Old Aug 15, 2023, 1:39 am
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FAQ : Reason for flight delay or cancellation - 2023 edition

Old Mar 14, 2023, 4:06 am
  #181  
 
Join Date: Apr 2017
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Programs: British Airways Executive Club Silver
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Morning, I was on BA419 that was cancelled on 12 March 2023 and had to spend a night in Luxembourg (at the NH Hotel next door) but missed a day of work that has been marked as unpaid.

I wonder if I can claim lost earnings in addition to the UK/EC261 compensation?

I was rebooked onto the BA417 on 13 March 2023 but then moved to BA419 on the same day which is just pretty poor from BA (and a dull 6 hour wait at the Lux Air lounge)
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Old Mar 14, 2023, 4:24 am
  #182  
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Originally Posted by OneworldHarj
I wonder if I can claim lost earnings in addition to the UK/EC261 compensation?
Under EC261, no, that's a straightforward compensation flat rate and doesn't take into account individual circumstances. Infants would get the same amount so long as a ticket had been paid for. It looks like consequential loss in a way, and these need to be insured or self insured. If you felt very strongly about this and wanted to test this further, there is provision in the Montral Convention Article 19 where you could try to argue for consequential losses, up to SDR 5,346 (5910) but it seems to be largely untested and would probably need a particularly well argued MCOL approach.
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Old Mar 14, 2023, 4:35 am
  #183  
 
Join Date: May 2018
Location: Essex
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Hi all, please could someone kindly check BA516 (LHR-OPO) from 13th March (cancelled) and if possible also 11th March (very, very delayed) please?
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Old Mar 14, 2023, 5:47 am
  #184  
 
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BA465 MAD-LHR on March 11th

Good Morning everyone. Could someone please advise why BA465 MAD-LHR on March 11th was cancelled.

Very little information from Iberia agents in Madrid who said wait for BA rep to arrive. Rep was still not there by Midnight so took myself off to a local hotel and rebooked for the next day.

Thank you.
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Old Mar 14, 2023, 6:32 am
  #185  
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Originally Posted by richiejv
Hi all, please could someone kindly check BA516 (LHR-OPO) from 13th March (cancelled) and if possible also 11th March (very, very delayed) please?
weather

Originally Posted by G-BPED
Good Morning everyone. Could someone please advise why BA465 MAD-LHR on March 11th was cancelled.

Very little information from Iberia agents in Madrid who said wait for BA rep to arrive. Rep was still not there by Midnight so took myself off to a local hotel and rebooked for the next day.

Thank you.
i suspect this is either BA issues or the French ATC strike.
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Old Mar 14, 2023, 7:23 am
  #186  
 
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Please could anyone find out why BA1386 LHR to Man on 7th March was cancelled?
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Old Mar 14, 2023, 7:50 am
  #187  
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Originally Posted by hanfan
Please could anyone find out why BA1386 LHR to Man on 7th March was cancelled?
I seem to remember there were a number of pro-active cancellations done for 7 March in anticipation of snow that day, although it ended up being reasonable weather with the snow arriving overnight and on 8 March.
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Old Mar 14, 2023, 3:31 pm
  #188  
 
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Out of interest, are BA able to reclaim compensation expenses from Heathrow Airport Holdings Ltd when the delay code is HDLY as a result of a lack of handling staff employed by the airport, if indeed they are employed by the airport?
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Old Mar 14, 2023, 3:49 pm
  #189  
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Originally Posted by Bluekjp
Out of interest, are BA able to reclaim compensation expenses from Heathrow Airport Holdings Ltd when the delay code is HDLY as a result of a lack of handling staff employed by the airport, if indeed they are employed by the airport?
they arent employed by HAL - at least where it comes to any below the wing staff involved in turning an aircraft around. BA are quite capable of cancelling and delaying flights without help from others
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Old Mar 14, 2023, 3:53 pm
  #190  
 
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Originally Posted by Bluekjp
Out of interest, are BA able to reclaim compensation expenses from Heathrow Airport Holdings Ltd when the delay code is HDLY as a result of a lack of handling staff employed by the airport, if indeed they are employed by the airport?
It's a common misconception that "below-wing" ground staff such as Baggage Handlers are provided by the airport - they are not, except maybe at very small airports.

Airlines either handle their own aircraft and bags (e.g. BA at LHR uses it's own staff), or contract this to other airlines who have their own handlers, or to specialist ground handing contractors such as Menzies, Swissport or Dnata.

So in the case of BA a "HDLY" involving Heathrow is totally in the airline's own control.
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Old Mar 14, 2023, 5:16 pm
  #191  
 
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Cancellations and delay

Hi we just had Ba holiday to Barcelona. Flights for 12/3/23 bcn-lhr b479 and lhr-edi Ba1446 were cancelled on 10/3/23. Does anyone have cancellation code

Last edited by maisiedormouse; Mar 16, 2023 at 1:58 am Reason: Flight number
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Old Mar 15, 2023, 2:47 am
  #192  
 
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Have a friend who's on BA286 yesterday (Well not taken off yet). They're going SFO-LHR-GLA. Looking at least a 4 hour delay leaving SFO. Can anyone check the reason for this?

Have told them that by the time they land that BA should have rebooked them onto a later GLA connection.
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Old Mar 15, 2023, 3:06 am
  #193  
 
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Originally Posted by Cw novice
Have a friend who's on BA286 yesterday (Well not taken off yet). They're going SFO-LHR-GLA. Looking at least a 4 hour delay leaving SFO. Can anyone check the reason for this?

Have told them that by the time they land that BA should have rebooked them onto a later GLA connection.
Delay reason on ExpertFlyer is showing as ZY - this is a "Rotational Delay" - delayed due to the late arrival of the inbound aircraft, and everything is playing catch up.

The outbound of yesterday's BA 287 is showing ZO - "Operational Delay" - so this was delayed for some other operational reason leaving LHR.

We'll need a friendly insider to get the four-letter internal code to advise on the underlying reason though.

As regards getting to Glasgow this evening - if the reprotection robot has already run, they will hopefully have a seat on the 2005 or the 2100.

If they arrive at Heathrow and they haven't been reprotected, they could be looking at a nightstop as availability is thin:

BA 1494 0 LHR GLA 320 Su,M,T,W,Th J0 C0 D0 R0 I0 Y2 B0 H0 K0 M0 L0 V0 N0 O0 Q0 S0 G0
15/03/23 20:05 15/03/23 21:35 63% / 29m

BA 1478 0 LHR GLA 321 Daily J5 C3 D0 R0 I0 Y1 B0 H0 K0 M0 L0 V0 N0 O0 Q0 S0 G1
15/03/23 21:00 15/03/23 22:30 85% / 18m

Hope they make it without too much disruption.
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Last edited by mjh0; Mar 15, 2023 at 7:01 am
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Old Mar 15, 2023, 6:03 am
  #194  
 
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Originally Posted by Cw novice
Have a friend who's on BA286 yesterday (Well not taken off yet). They're going SFO-LHR-GLA. Looking at least a 4 hour delay leaving SFO. Can anyone check the reason for this?

Have told them that by the time they land that BA should have rebooked them onto a later GLA connection.

As mjh0 states, BA 286 is purely a rotational ZY/RA delay. the BA287 was delayed by aircraft damage, a late tow from the maintenance area, late allocation of a loading team and finally a few more minute by a 777 blocking the taxiway behind them. `The aircraft damaged the greatest influence of the length of the delay.
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Old Mar 15, 2023, 7:25 am
  #195  
 
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Originally Posted by Cw novice
Have a friend who's on BA286 yesterday (Well not taken off yet). They're going SFO-LHR-GLA. Looking at least a 4 hour delay leaving SFO. Can anyone check the reason for this?

Have told them that by the time they land that BA should have rebooked them onto a later GLA connection.
Worth adding for reference that rebooking in this case happens after wheels-up and they shouldn’t worry if they don’t see it before. Reason being BA don’t want to risk having to rebook people multiple times in the event of a rolling delay. There’s an ARC team that monitors inbound flights and will rebook once an accurate ETA is known. The SCCM may even be able to access details on their iPad once it’s been made, assuming their wifi connection works.
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