BA’s Premium Economy soft product losing its competitive edge
#46
Join Date: Jun 2006
Posts: 533
Look I’m normally one of the first to have a go at the Club Suite…….but I think you’re stretching things a bit. There’s a whole extra six inches of seat pitch in The Suite to WTP 44 vs 38 inches. In Club World the seat pitch is 72 inches that’s a nearly double increase on WTP. Of the three, I know which one I’d rather sit in and it’s not one with a low seat pitch.
#47
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,127
I really enjoy flying in general, and doing so in business or first is lots of fun. But I can see the reasoning behind saying that with essentially infitine space ahead of you, and a good service, if you don't need a flat bed, then a WTP seat might be fine. The sad thing is, BA barely differentiates between WT and WTP and if you offered me a WT window seat versus any non-window seat in WTP, I would prefer the former. This would not be true on an airline which really puts extra effort into its premium economy offering.
#49
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
I just flew LHR-IAD, my first PE in a long time. My verdict: meh.
Meal was OK, better than Y I thought. Pre arrival snack (chicken pastry) was fair. I appreciated the legroom, but shoulder room wasn't noticeably better than Y (on A380). I found the actual seat quite uncomfortable on my back. I liked the pillow/amenity kit/headphones.
Crew very mixed -- one was lovely, the other pretty grim and uncommunicative. I was in the last row, and apparently tey cater exactly, so I had no choice. Fortunateluy I got what I wanted, but she just plunked it down without even acknowledging the lack of choice.
Meal was OK, better than Y I thought. Pre arrival snack (chicken pastry) was fair. I appreciated the legroom, but shoulder room wasn't noticeably better than Y (on A380). I found the actual seat quite uncomfortable on my back. I liked the pillow/amenity kit/headphones.
Crew very mixed -- one was lovely, the other pretty grim and uncommunicative. I was in the last row, and apparently tey cater exactly, so I had no choice. Fortunateluy I got what I wanted, but she just plunked it down without even acknowledging the lack of choice.
#50
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,333
same approach here. Last cabin crew I spoke with was ashamed what they need to serve in PE and he said ‘I would never pay for this’.
#51
Join Date: Dec 2019
Programs: BA Silver
Posts: 572
#52
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
I can't survive in Y especially for an overnight flight. So if I can't go in CW then WTP it is for me - I generally find it comfortable and can get some sleep, which I struggle to do so in a WT cabin.
But yes, the soft product can be a little hit and miss, but if it's an overnight trip, I'm generally not too concerned as I'll be resting most of the time.
But yes, the soft product can be a little hit and miss, but if it's an overnight trip, I'm generally not too concerned as I'll be resting most of the time.
#53
Join Date: Dec 2014
Programs: AC, AS, BA Silver/OW Sapphire, DL, SQ/*A Silver, Bonvoy Gold, HH Gold
Posts: 161
What actually lacks in the BA W config, is the W-dedicated lavatory! EK has 2 (although for 56 pax in W), and on past flights with both AC and SU the W cabin had a single dedicated lavatory, which seemed perfect. Going back to Y for the never ending lavatory queue is verily BA's weakest W feature...
#54
Join Date: Oct 2019
Programs: OW Emerald / BAEC Gold
Posts: 472
Guys I know this is definitely not the correct thread and I am sorry about that but it has been bugging me ever since.
There is this common knowledge (or how to phrase it) that C is a business fare, W is PE and Y is a full fare economy. But my last flight in business class was named J fare. In PE with british airways it was T and so on so on. So the C/W/Y fares are the most common amongs airlines and thus it is used frequentely or is this different logic?
There is this common knowledge (or how to phrase it) that C is a business fare, W is PE and Y is a full fare economy. But my last flight in business class was named J fare. In PE with british airways it was T and so on so on. So the C/W/Y fares are the most common amongs airlines and thus it is used frequentely or is this different logic?
#55
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
Guys I know this is definitely not the correct thread and I am sorry about that but it has been bugging me ever since.
There is this common knowledge (or how to phrase it) that C is a business fare, W is PE and Y is a full fare economy. But my last flight in business class was named J fare. In PE with british airways it was T and so on so on. So the C/W/Y fares are the most common amongs airlines and thus it is used frequentely or is this different logic?
There is this common knowledge (or how to phrase it) that C is a business fare, W is PE and Y is a full fare economy. But my last flight in business class was named J fare. In PE with british airways it was T and so on so on. So the C/W/Y fares are the most common amongs airlines and thus it is used frequentely or is this different logic?
F = Flexible First
J - Flexible CW / CE / business
W= Flexible WTP / premium economy
Y = Flexible WT / ET / economy / coach
WTP has W, E and T in it, T being ethe cheapest. On AA it's P (inflexible) and W (flexible). Finnair is W, E, T and P! Then P is the low-cost business class on Qatar...... The online BA Avios/TP calculator is a good way to try and makes sense of this.
Don't be scared to start your own thread, it makes it easier to find or search for in the future. It also makes it awkward to reply to off topic items since it looks like I'm taking the thread even more off topic. Mods will consolidate if that is seinsible.
#56
Join Date: Oct 2019
Programs: OW Emerald / BAEC Gold
Posts: 472
The general rule is
F = Flexible First
J - Flexible CW / CE / business
W= Flexible WTP / premium economy
Y = Flexible WT / ET / economy / coach
WTP has W, E and T in it, T being ethe cheapest. On AA it's P (inflexible) and W (flexible). Finnair is W, E, T and P! Then P is the low-cost business class on Qatar...... The online BA Avios/TP calculator is a good way to try and makes sense of this.
F = Flexible First
J - Flexible CW / CE / business
W= Flexible WTP / premium economy
Y = Flexible WT / ET / economy / coach
WTP has W, E and T in it, T being ethe cheapest. On AA it's P (inflexible) and W (flexible). Finnair is W, E, T and P! Then P is the low-cost business class on Qatar...... The online BA Avios/TP calculator is a good way to try and makes sense of this.
#57
Join Date: Apr 2019
Posts: 62
I came off BA226 (ATL-LHR) in WTP last week.
I haven't flown it for ages so can't remember what one should expect in terms of service; however:
No PDB
No menus
Meal options you either had to guess or ask to be told (just feels weird them asking you, "What would you like?" when you can't possibly know)
Food was economy style. My partner said her veg meal was nicer than the veg meal in CW on the way out, though.
When asked what we wanted to drink with our meal they seemed taken aback when the first two rows asked for things like white wine or G&T. This caused them to stop service and go and get a pen and paper to take drinks orders. From what I could gather, they genuinely thought people were going to order OJs or waters with their evening meals.
The meal was essentially finished by the time the G&Ts came around, and we were just given the bottles and tonic. No glass, ice or lemon. So we just used the wine glasses on the tray (the ones they assumed we were going to pour OJ into 15 mins earlier?)
I skipped breakfast and asked for a cup of tea. What I got was an espresso sized cup. I'm not joking, it was about 1/3 the size of a small starbucks cup.
I'm really not a me me me service snob and it takes a lot for me to moan generally. I paid for the better seat when compared to WT and the seat is what I got. You actually get a mini amenity kit and a somewhat decent blanket and pillow. However, the service element is just embarrassing and the obvious cost cutting is laughable.
I haven't flown it for ages so can't remember what one should expect in terms of service; however:
No PDB
No menus
Meal options you either had to guess or ask to be told (just feels weird them asking you, "What would you like?" when you can't possibly know)
Food was economy style. My partner said her veg meal was nicer than the veg meal in CW on the way out, though.
When asked what we wanted to drink with our meal they seemed taken aback when the first two rows asked for things like white wine or G&T. This caused them to stop service and go and get a pen and paper to take drinks orders. From what I could gather, they genuinely thought people were going to order OJs or waters with their evening meals.
The meal was essentially finished by the time the G&Ts came around, and we were just given the bottles and tonic. No glass, ice or lemon. So we just used the wine glasses on the tray (the ones they assumed we were going to pour OJ into 15 mins earlier?)
I skipped breakfast and asked for a cup of tea. What I got was an espresso sized cup. I'm not joking, it was about 1/3 the size of a small starbucks cup.
I'm really not a me me me service snob and it takes a lot for me to moan generally. I paid for the better seat when compared to WT and the seat is what I got. You actually get a mini amenity kit and a somewhat decent blanket and pillow. However, the service element is just embarrassing and the obvious cost cutting is laughable.
#58
Join Date: Jul 2006
Location: Glasgow, UK
Programs: BA, UA, Marriot
Posts: 2,196
Absolutely. I have a TATL to Denver lined-up in February and W vs. Y was GBP215 round-trip more (roughly a 35% premium). For this I get much more space, many more TPs and a few more Avios, plus the potential to upgrade to CW if availability comes up. At that price it's a no-brainer for me.
#59
Join Date: Jan 2015
Location: UK
Posts: 433
To be fair, when I booked a return to YUL - the WTP fare was only £70 above the WT fare on the inbound leg.
I’ve also found on plenty of dummy bookings over the years a very cheap fare difference on the inbound is usually the case from North America, and it makes so much sense to go for it on those overnight flights.
I’ve also found on plenty of dummy bookings over the years a very cheap fare difference on the inbound is usually the case from North America, and it makes so much sense to go for it on those overnight flights.
#60
Suspended
Join Date: Mar 2022
Programs: OWE. KLM PE.
Posts: 125
BA World Traveller Plus is not worth the money compared to other carriers but like any brand loyalty, some passengers feel a sense of superiority by virtue of paying the extra money to sit in this cabin but a kitkat as a meal option sums things up. Or maybe the BA market research has told them that their WTP passengers want to be served kitkats.
Virgin offers a fairly decent Premium Economy service - especially a decent afternoon tea and mid flight hot snack on longer West coast flights - which I do pay for but otherwise I would pay for BA Club World.
Virgin offers a fairly decent Premium Economy service - especially a decent afternoon tea and mid flight hot snack on longer West coast flights - which I do pay for but otherwise I would pay for BA Club World.