New Pre-Departure Beverage service in CE (sort of)
Aug 13, 2022, 1:15 am
#1
Original Poster
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
New Pre-Departure Beverage service in CE (sort of)
Nice touch this morning on flight to Dublin, crew member pointed out that he’d put a bottle of water in the seat back pocket for me. Didn’t seem to be universal in CE so presumably a GGL “perk”
I think we all have our views on the direction of BA service standards in recent years, but this sort of small random thing gives me hope - whether it was a BA directed thing or just someone taking the initiative
thankfully no queuing on the jetbridge, imagine later in the day after a few hours of 35c the value would be much higher!
(I was initially thinking that the cleaners hadn’t done a very good job!)
I think we all have our views on the direction of BA service standards in recent years, but this sort of small random thing gives me hope - whether it was a BA directed thing or just someone taking the initiative
thankfully no queuing on the jetbridge, imagine later in the day after a few hours of 35c the value would be much higher!
(I was initially thinking that the cleaners hadn’t done a very good job!)
Aug 13, 2022, 1:49 am
#2
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Are we seriously in a place where a loyal customer who has likely spent in excess of £25k in the past year and maybe £200 on this ride, which will be in the air for less than an hour, should celebrate on receiving a 50p bottle of water?
Aug 13, 2022, 1:55 am
#3
Join Date: Nov 2018
Programs: BAEC Silver
Posts: 876
To be fair I don’t think the OP was celebrating, more just commenting that it was a nice touch.
In any case what should one do? Moan that it isn’t champagne? On another thread someone was commenting that they didn’t want the champagne offered as it took up too much room in their bag or something!!!
Personally if I was in that position, I’d accept it for what it is - a ‘nice touch’.
In any case what should one do? Moan that it isn’t champagne? On another thread someone was commenting that they didn’t want the champagne offered as it took up too much room in their bag or something!!!
Personally if I was in that position, I’d accept it for what it is - a ‘nice touch’.
Aug 13, 2022, 2:05 am
#4
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 978
Was going to say, I had this recently but the opposite thinking - I initially thought the water bottle had been put out for us pre-boarding, only to quickly realise it was an empty bottle left by the previous passenger and missed by the cleaners!
Aug 13, 2022, 5:22 am
#5
Join Date: Jul 2009
Location: E14, LON
Programs: Virtuoso TA; SELECT TA; BAEC Gold; Hilton Honors Diamond; IHG Plantinum Amb
Posts: 238
I’ve noticed this more often with the CE cabin on CityFlyer from LCY - some of the cabin crew place water bottles in every passenger’s seat before boarding. I find this normally a good indicator of a great crew for the flight!
Aug 13, 2022, 5:26 am
#6
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Nice touch this morning on flight to Dublin, crew member pointed out that he’d put a bottle of water in the seat back pocket for me. Didn’t seem to be universal in CE so presumably a GGL “perk”
I think we all have our views on the direction of BA service standards in recent years, but this sort of small random thing gives me hope - whether it was a BA directed thing or just someone taking the initiative
thankfully no queuing on the jetbridge, imagine later in the day after a few hours of 35c the value would be much higher!
(I was initially thinking that the cleaners hadn’t done a very good job!)
I think we all have our views on the direction of BA service standards in recent years, but this sort of small random thing gives me hope - whether it was a BA directed thing or just someone taking the initiative
thankfully no queuing on the jetbridge, imagine later in the day after a few hours of 35c the value would be much higher!
(I was initially thinking that the cleaners hadn’t done a very good job!)
Aug 13, 2022, 6:48 am
#7
Join Date: Dec 2007
Posts: 3,595
I had something similar this morning from a very engaged and proactive in-flight lead (or whatever the title is). My first ex LHR Euro trip since 2019 and I wasn't particularly looking forward to what Heathrow had in store. Was a lovely touch to be recognised for loyalty, addressed by name and offered a bottle of water once boarding complete... and another toeards the end of the flight for my onward journey. It wasnt overly gushing or embarrassing, he got the tone just right. Great effort.
Aug 13, 2022, 7:04 am
#8
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
It was a nice touch, thanks for sharing OP. I’m always grateful when CC consider a pax experience and do something proactively to improve it- irrespective of whether that costs 50p or £100 is irrelevant when it is the gesture