Airline rerouting a Tier Point Run
Aug 10, 2022, 3:52 am
#1
Original Poster
Join Date: Oct 2015
Location: London and Brussels
Programs: BAEC Gold
Posts: 170
Airline rerouting a Tier Point Run
Hi all,
Just a hypothetical scenario - I have a multi stage TPR booked in order gain Tier Points to keep my Gold. If for any reason, flights are cancelled and the Airline (AA) rebooks my trip, and the new routing has significantly less Tier Points based on the new journey - Am I entitled to claim for the original Tier points of my original trip?
And is there a difference if route changes are done well in advance of the flight or close to the flight date?
Thanks in advance!
RN
Just a hypothetical scenario - I have a multi stage TPR booked in order gain Tier Points to keep my Gold. If for any reason, flights are cancelled and the Airline (AA) rebooks my trip, and the new routing has significantly less Tier Points based on the new journey - Am I entitled to claim for the original Tier points of my original trip?
And is there a difference if route changes are done well in advance of the flight or close to the flight date?
Thanks in advance!
RN
Aug 10, 2022, 4:48 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Aug 10, 2022, 5:12 am
#5
Join Date: Feb 2016
Posts: 940
Hi all,
Just a hypothetical scenario - I have a multi stage TPR booked in order gain Tier Points to keep my Gold. If for any reason, flights are cancelled and the Airline (AA) rebooks my trip, and the new routing has significantly less Tier Points based on the new journey - Am I entitled to claim for the original Tier points of my original trip?
And is there a difference if route changes are done well in advance of the flight or close to the flight date?
Thanks in advance!
RN
Just a hypothetical scenario - I have a multi stage TPR booked in order gain Tier Points to keep my Gold. If for any reason, flights are cancelled and the Airline (AA) rebooks my trip, and the new routing has significantly less Tier Points based on the new journey - Am I entitled to claim for the original Tier points of my original trip?
And is there a difference if route changes are done well in advance of the flight or close to the flight date?
Thanks in advance!
RN
Aug 10, 2022, 5:24 am
#6
Join Date: Dec 2009
Location: Up North
Programs: BA Gold , Hilton Diamond
Posts: 158
TIA
Aug 10, 2022, 5:26 am
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,769
But this can go the other way, I have a booking for SFO-PHX-SFO, I don't have to worry about TPs so it was booked as direct service, 80 TPs. A few Sundays back it got moved to SFO-LAX-PHX-SFO. Last Sunday it got further amended to SFO-LAX-PHX-LAX-SFO, so 160 TPs. All automated, just an email to say AA had changed the schedule.
Aug 10, 2022, 5:28 am
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,769
To clarify this point - I recently took a TP run AMS-LHR-JFK-LAX outbound. Due to delay in arrival into LHR, BA placed me on the direct LHR-LAX thus missing out on 140 TP. Am I able to ask for the 140 TP as my understanding that it was just tough luck and you obtained the TP for flights actually taken?
Aug 10, 2022, 7:59 am
#9
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Has there not been reports of BA rejecting (same
day cancelled) ORC recently?
5 weeks later and I’ve only just received an acknowledgement and “within 28 days” from BA and that’s after nagging them from every angle possible
day cancelled) ORC recently?
5 weeks later and I’ve only just received an acknowledgement and “within 28 days” from BA and that’s after nagging them from every angle possible
Aug 10, 2022, 8:21 am
#11
Join Date: Jan 2019
Location: LHR
Programs: BA
Posts: 12
Tier points and Avios failed to materialise after waiting a month.
First person I talked to said the points will be credited after another 7 days for the flights flown. When this didn’t happen, I talked with chat support, and was told that ORC applies in this case and that the first person was incorrect.
5 days later, the tier points and avios for original booking appeared in my account (no sign of TPs or Avios for the second person on the booking).
So… which is it, then? I would certainly prefer the extra 100 TP.
Aug 10, 2022, 8:31 am
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Hmm… to add my data point: flight with BA paid with cash NBO-LHR-CDG; the NBO-LHR leg was cancelled 6 weeks before the flight and we were moved onto NBO-DOH-CDG with QR.
Tier points and Avios failed to materialise after waiting a month.
First person I talked to said the points will be credited after another 7 days for the flights flown. When this didn’t happen, I talked with chat support, and was told that ORC applies in this case and that the first person was incorrect.
5 days later, the tier points and avios for original booking appeared in my account (no sign of TPs or Avios for the second person on the booking).
So… which is it, then? I would certainly prefer the extra 100 TP.
Tier points and Avios failed to materialise after waiting a month.
First person I talked to said the points will be credited after another 7 days for the flights flown. When this didn’t happen, I talked with chat support, and was told that ORC applies in this case and that the first person was incorrect.
5 days later, the tier points and avios for original booking appeared in my account (no sign of TPs or Avios for the second person on the booking).
So… which is it, then? I would certainly prefer the extra 100 TP.
Usually when an ORC is processed any points from the rebooked flights are then removed and the points for the originally booked flights are added - hence why sometimes you may be better off not submitting a claim for ORC.
Aug 10, 2022, 8:58 am
#14
Join Date: Jan 2019
Location: LHR
Programs: BA
Posts: 12
No ORC here. But you should have been credited with the avios and TPs based on the QR flights you did take - did you not get those?
Usually when an ORC is processed any points from the rebooked flights are then removed and the points for the originally booked flights are added - hence why sometimes you may be better off not submitting a claim for ORC.
Usually when an ORC is processed any points from the rebooked flights are then removed and the points for the originally booked flights are added - hence why sometimes you may be better off not submitting a claim for ORC.
Should I try an appeal for wrongly awarded points in this case?
Aug 10, 2022, 9:00 am
#15
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
I did not receive any points for these flights, this is why I submitted a request to receive the missing points (I did specify in the request the QR flights). I was expecting to receive points for the flights I have actually flown, instead was given the ones for the original routing (140+40).
Should I try an appeal for wrongly awarded points in this case?
Should I try an appeal for wrongly awarded points in this case?
At the end of the day you are no worse off than you expected to be when you booked the flights originally.