Airline rerouting a Tier Point Run
Aug 10, 2022, 9:01 am
#16
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
Hmm… to add my data point: flight with BA paid with cash NBO-LHR-CDG; the NBO-LHR leg was cancelled 6 weeks before the flight and we were moved onto NBO-DOH-CDG with QR.
Tier points and Avios failed to materialise after waiting a month.
First person I talked to said the points will be credited after another 7 days for the flights flown. When this didn’t happen, I talked with chat support, and was told that ORC applies in this case and that the first person was incorrect.
5 days later, the tier points and avios for original booking appeared in my account (no sign of TPs or Avios for the second person on the booking).
So… which is it, then? I would certainly prefer the extra 100 TP.
Tier points and Avios failed to materialise after waiting a month.
First person I talked to said the points will be credited after another 7 days for the flights flown. When this didn’t happen, I talked with chat support, and was told that ORC applies in this case and that the first person was incorrect.
5 days later, the tier points and avios for original booking appeared in my account (no sign of TPs or Avios for the second person on the booking).
So… which is it, then? I would certainly prefer the extra 100 TP.
But you want to claim for the Avios for the actual flown routes?
If so, put a claim in on BA.com. with supporting documents , or try the 'ticket number' field on ba.com exec page after signing in, 'claim missing Avios'. Its still buggy, so it may have to be done manually as it could say it doesn't recognize your ticket number.
You never know you may get both! Who knows these days with BA IT.
Aug 10, 2022, 9:03 am
#17
Join Date: Jan 2012
Location: London
Programs: BAEC GGL, BA Amex PP
Posts: 1,051
Note with BA and Iberia flights it is straightforward and doesn't take long, with AA flights it may take forever or no reply received. I'm still waiting on a claimed downgrade from MIA-DCA-JFK in J (80TP) to MIA-JFK in Y (20 TP) from April and just submitted one to claim for LAX-BOS-JFK-LHR (320 TP) which became LAX-ORD-LHR (180TP) when AA cancelled the LAX-BOS with 2 hours to go, submitted that a week ago. Next time I will be more adamant to just fly an equivalent tier point earning route than just accept the rerouting.
Aug 10, 2022, 10:19 am
#19
Join Date: Jan 2019
Location: LHR
Programs: BA
Posts: 12
I think I may have misread. Did you get the Avios and TP already for your original routing ? So you don't want ORC?
But you want to claim for the Avios for the actual flown routes?
If so, put a claim in on BA.com. with supporting documents , or try the 'ticket number' field on ba.com exec page after signing in, 'claim missing Avios'. Its still buggy, so it may have to be done manually as it could say it doesn't recognize your ticket number.
You never know you may get both! Who knows these days with BA IT.
But you want to claim for the Avios for the actual flown routes?
If so, put a claim in on BA.com. with supporting documents , or try the 'ticket number' field on ba.com exec page after signing in, 'claim missing Avios'. Its still buggy, so it may have to be done manually as it could say it doesn't recognize your ticket number.
You never know you may get both! Who knows these days with BA IT.
My main point was that BA seem to give ORC even if the flight change happens weeks in advance, not just on the day.
Secondary, I was asking if what I’ve been told and been given as missing TP and Avios was actually incorrect.
As KARFA says, I’m no worse off than what I expected to be when I booked the flight, hence I’m not too fussed about it. It’s just inconsistent with what other people here say it should happen. But this is BA IT, so… no surprise, really.
Aug 10, 2022, 11:52 am
#21
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
Does that also work if you get booked on to an airline which is a mileage-earning (but not status-mileage-earning) partner of a different OneWorld airline? I was rebooked on to LY from BA. BA doesn’t have a partnership with El Al but Alaska does (however, Alaska is also now a OneWorld member…)
Aug 10, 2022, 1:03 pm
#22
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
ORC is alive and well for on the day disruption.
I was flying CLT-BOS-LHR recently and due to lightening storms at CLT, the ramp was closed. We were already on board the CLT-BOS AA flight, but after 2 hours it was clear I would miss the onward BA flight from BOS so I spoke to the cabin crew about leaving the flight, the captain went and spoke to the gate agent and came back and confirmed the gate agent would rebook me onto the direct CLT-LHR AA flight.
I emailed the Exec Club and about a week later, they removed the CLT-LHR flight and added the original CLT-BOS and BOS-LHR flights. Only an extra 40TPs but at this point they all count!
I was flying CLT-BOS-LHR recently and due to lightening storms at CLT, the ramp was closed. We were already on board the CLT-BOS AA flight, but after 2 hours it was clear I would miss the onward BA flight from BOS so I spoke to the cabin crew about leaving the flight, the captain went and spoke to the gate agent and came back and confirmed the gate agent would rebook me onto the direct CLT-LHR AA flight.
I emailed the Exec Club and about a week later, they removed the CLT-LHR flight and added the original CLT-BOS and BOS-LHR flights. Only an extra 40TPs but at this point they all count!
Aug 10, 2022, 2:32 pm
#23
Original Poster
Join Date: Oct 2015
Location: London and Brussels
Programs: BAEC Gold
Posts: 170
Thanks for the advice all - This is an AA ticketed flight only booking with BA flights between BRU <> LHR and LHR > DFW ... the rest are AA. Still 2 months till the flight - so will monitor it daily to see any route changes.
Aug 10, 2022, 2:51 pm
#24
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,761
AA make almost all their changes on a Sunday, you don't need to live on a wire for this.
Aug 10, 2022, 5:04 pm
#25
Original Poster
Join Date: Oct 2015
Location: London and Brussels
Programs: BAEC Gold
Posts: 170
Aug 15, 2022, 1:02 pm
#26
Join Date: Aug 2015
Location: IAD
Programs: BAEC Gold, Hilton Gold, SPG Gold
Posts: 348
Note with BA and Iberia flights it is straightforward and doesn't take long, with AA flights it may take forever or no reply received. I'm still waiting on a claimed downgrade from MIA-DCA-JFK in J (80TP) to MIA-JFK in Y (20 TP) from April and just submitted one to claim for LAX-BOS-JFK-LHR (320 TP) which became LAX-ORD-LHR (180TP) when AA cancelled the LAX-BOS with 2 hours to go, submitted that a week ago. Next time I will be more adamant to just fly an equivalent tier point earning route than just accept the rerouting.
Aug 15, 2022, 1:09 pm
#27
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,761
Aug 15, 2022, 1:12 pm
#29
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409