Upgrading two legs of a journey to Club

Old Aug 4, 22, 11:06 am
  #1  
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Lightbulb Upgrading two legs of a journey to Club

Hi everyone,

BA exec (blue, so barely) member and have a BA holiday booked, route is....Jersey to Heathrow, Heathrow to Munich, Munich to Heathrow, Heathrow to Jersey, as the route, travelling with a 1 year old... would ideally like to pay and get the longer Heathrow to Munich and Munich to Heathrow legs upgraded to Club Europe if I can, but don't seem to be able to do this in manage my booking (likely because it's a BA Holiday booking).

Anyone have any ideas how I may be able to do this? Annoyingly, the Munich to Heathrow return leg is through Lufthansa (booked by BA), as the original BA flight was cancelled.

All the best,
Matt
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Old Aug 4, 22, 11:33 am
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If its a Ba holiday booking you can only upgrade by calling them, but yes can do it to any leg as long as there is availability!
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Old Aug 4, 22, 11:49 am
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As orbitmic said but if your now flying LH metal then sit back and enjoy the added complexity. In your case I think they'd have to check with them about availability 1st, then get a price and then come back to you as I believe LH would be the ones who get to set the price and actually decide if they'll even let you upgrade. BA can't push on either really as it's LH's equipment, they've already bailed BA out once by accepting the booking and they get to set the rules as they please.

Not sure how familiar you are with having to phone up BAH for upgrades but just watch out for them charging you an 35 per person for calling in and remind them that it's exempt as your request can't be done online.

Good luck though
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Old Aug 4, 22, 11:53 am
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Originally Posted by MattUK81
Hi everyone,

BA exec (blue, so barely) member and have a BA holiday booked, route is....Jersey to Heathrow, Heathrow to Munich, Munich to Heathrow, Heathrow to Jersey, as the route, travelling with a 1 year old... would ideally like to pay and get the longer Heathrow to Munich and Munich to Heathrow legs upgraded to Club Europe if I can, but don't seem to be able to do this in manage my booking (likely because it's a BA Holiday booking).

Anyone have any ideas how I may be able to do this? Annoyingly, the Munich to Heathrow return leg is through Lufthansa (booked by BA), as the original BA flight was cancelled.

All the best,
Matt
Based on my experiences, even aside from it being BAH, you cannot upgrade 1 segment out of a connection if that is what it's booked as. So if it's 4 separate flights with a couple of days between each than yes. If it's 2 connecting legs so Jersey to Munich (and a stopover under 24h in LHR) you cannot upgrade just on part of that flight
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Old Aug 4, 22, 12:25 pm
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MattUK81 just to make it more fun for you...

....on your connections have you factored in the fact you'll need to change terminals as well. If it was a suggested flight ( unlikely as alternative carrier) then the system should've factored this but also whilst LHR has started improving the pre programmed minimum connection times aren't as trustworthy this summer. If you called in then again the agent should've factored a terminal and carrier change but unfortunately that isn't always the case.

Your luggage may not get through checked either( in fact I'm pretty certain it won't) which would require you collecting it, going through immigration, getting to T2( ob) and T5 ( rtn), dropping/ checking your bags, and getting through security again

Don't mean to pile on stress or worry and you may have checked/ addressed this already but it came to my head & I didn't want to mention it and then your trip go awry
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Old Aug 4, 22, 12:43 pm
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Is there an easy way of checking that by looking at the My Booking section?
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Old Aug 4, 22, 12:46 pm
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Originally Posted by TWCLAM
MattUK81 just to make it more fun for you...

....on your connections have you factored in the fact you'll need to change terminals as well. If it was a suggested flight ( unlikely as alternative carrier) then the system should've factored this but also whilst LHR has started improving the pre programmed minimum connection times aren't as trustworthy this summer. If you called in then again the agent should've factored a terminal and carrier change but unfortunately that isn't always the case.

Your luggage may not get through checked either( in fact I'm pretty certain it won't) which would require you collecting it, going through immigration, getting to T2( ob) and T5 ( rtn), dropping/ checking your bags, and getting through security again

Don't mean to pile on stress or worry and you may have checked/ addressed this already but it came to my head & I didn't want to mention it and then your trip go awry

Hi,

I would have thought that as a BA holiday it would all be on one ticket and although MUC-LHR is on LH now, if it is on one ticket LH should tag the bag through to BA as long as they have an interline agreement,

On separate tickets it would likely to need to be collected

Regards

TBS
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Old Aug 4, 22, 12:46 pm
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Originally Posted by TWCLAM
MattUK81 just to make it more fun for you...

....on your connections have you factored in the fact you'll need to change terminals as well. If it was a suggested flight ( unlikely as alternative carrier) then the system should've factored this but also whilst LHR has started improving the pre programmed minimum connection times aren't as trustworthy this summer. If you called in then again the agent should've factored a terminal and carrier change but unfortunately that isn't always the case.

Your luggage may not get through checked either( in fact I'm pretty certain it won't) which would require you collecting it, going through immigration, getting to T2( ob) and T5 ( rtn), dropping/ checking your bags, and getting through security again

Don't mean to pile on stress or worry and you may have checked/ addressed this already but it came to my head & I didn't want to mention it and then your trip go awry
Hi, thanks for thinking about this. Luckily, I did check this with both British Airways and Lufthansa when the change was made... they have both assured me that, despite the different airline for the two return legs, and the change of terminal, because it's on one ticket the bags can be checked the whole way through from Munich to Jersey and we can stay airside at Heathrow.
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Old Aug 4, 22, 12:48 pm
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Originally Posted by The _Banking_Scot
Hi,

I would have thought that as a BA holiday it would all be on one ticket and although MUC-LHR is on LH now, if it is on one ticket LH should tag the bag through to BA as long as they have an interline agreement,

On separate tickets it would likely to need to be collected

Regards

TBS
Yes, that's right, I checked with both BA and Lufthansa and they said it would be checked all the way through and we can stay airside.

I don't think it's sounding good about being able to upgrade either the Heathrow to Munich or Munich to Heathrow legs, from economy to club though... shame.
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Old Aug 4, 22, 12:53 pm
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Originally Posted by Jzlerner
Based on my experiences, even aside from it being BAH, you cannot upgrade 1 segment out of a connection if that is what it's booked as. So if it's 4 separate flights with a couple of days between each than yes. If it's 2 connecting legs so Jersey to Munich (and a stopover under 24h in LHR) you cannot upgrade just on part of that flight

I just logged into the booking via Lufthansa's website and not British Airways' and it seems to show the return leg as one journey with a connection (see below). So I think the single upgrade won't be possible...
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Old Aug 4, 22, 1:26 pm
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Oh sorry I misssed the LH part, that will probably mess things up a little!

In terms of not being able to upgrade just part of a connection that's incorrect - I have done it very many times (e.g. only wanting to spend the long haul part of a connecting itinerary as I don't want to waste my avios on CE! That's never been an issue.

Or JZlerner do you mean paid upgrades? POUGs are indeed not offered on connecting itineraries (but AUP are and again no issue with only upgrading part of the connecting itinerary). Or was your connection including other airlines? Otherwise there may have been another specific case preventing the upgrade in your case but that is certainly not about upgrading an individual segment as part of a connection as that is no issue with BAEC.
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Old Aug 4, 22, 2:03 pm
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Originally Posted by orbitmic
Oh sorry I misssed the LH part, that will probably mess things up a little!

In terms of not being able to upgrade just part of a connection that's incorrect - I have done it very many times (e.g. only wanting to spend the long haul part of a connecting itinerary as I don't want to waste my avios on CE! That's never been an issue.

Or JZlerner do you mean paid upgrades? POUGs are indeed not offered on connecting itineraries (but AUP are and again no issue with only upgrading part of the connecting itinerary). Or was your connection including other airlines? Otherwise there may have been another specific case preventing the upgrade in your case but that is certainly not about upgrading an individual segment as part of a connection as that is no issue with BAEC.
So do you think the best bet in this instance is to just see what is available when we get to check in at the airport? I'm guessing that British Airways won't be able to deal with the Lufthansa side of things.... I guess I will just have to try my luck and see if anything is available at check in.
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Old Aug 4, 22, 2:51 pm
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Originally Posted by MattUK81
So do you think the best bet in this instance is to just see what is available when we get to check in at the airport? I'm guessing that British Airways won't be able to deal with the Lufthansa side of things.... I guess I will just have to try my luck and see if anything is available at check in.
If you want to upgrade the BA operated flights with Avios, contact BA holidays, if you want to upgrade with cash, wait to go to the airport indeed. And no, BA HOlidays and BA alike won't be able to deal with the LH segment.
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Old Aug 4, 22, 3:01 pm
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Originally Posted by MattUK81
So do you think the best bet in this instance is to just see what is available when we get to check in at the airport? I'm guessing that British Airways won't be able to deal with the Lufthansa side of things.... I guess I will just have to try my luck and see if anything is available at check in.
yes its possible to fly CE , but as you have found you cannot book this online. Even if it isregular booking rather than a holiday, upgrading single segments is a problem online.

You can phone ba holidays and ask for a price to upgrade to lhr muc. You might find its cheaper to upgrade jer to muc than it would be to just upgrade the one sector. Welcome to the crazy world of airline pricing.

You can then also try at lhr but depending on the timings its possible no meal would be loaded for those involved.

The muc to lhr is more problematic because of the change of carrier

To be honest, with a time in the air of 1hr 25mins, having already made the booking I personnaly would not bother with the hassle of trying to upgrade
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