New UK Aviation Passenger Charter
Jul 16, 2022, 11:20 pm
#1
Ambassador, British Airways Executive Club, easyJet and Ryanair
Original Poster
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,908
New UK Aviation Passenger Charter
The Aviation Passenger Charter sets out what you, as a passenger, need to know about your rights and responsibilities when flying.
The charter breaks down your journey into stages, to help give you the information you need to:
There is also a summary document which gives a quick summary of your rights. It links to the passenger charter for further information.
The full text of the charter will be found here: https://www.gov.uk/government/public...senger-charter
The charter breaks down your journey into stages, to help give you the information you need to:
- plan and book your trip
- travel to and through the airport
- take your flight abroad
- return to the UK
- get special assistance to help you travel
There is also a summary document which gives a quick summary of your rights. It links to the passenger charter for further information.
The full text of the charter will be found here: https://www.gov.uk/government/public...senger-charter
Jul 17, 2022, 2:45 am
#2
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,958
Given the level this appears to be pitched at, for example:
Always keep your passport and travel documents with you – don’t be tempted to pack them away in your luggage as you will need to show your passport on your arrival.
I question the effectiveness of such a lengthy and impenetrable document. A case of being seen to do something rather than actually doing so...
Always keep your passport and travel documents with you – don’t be tempted to pack them away in your luggage as you will need to show your passport on your arrival.
I question the effectiveness of such a lengthy and impenetrable document. A case of being seen to do something rather than actually doing so...
Jul 17, 2022, 3:03 am
#3
Ambassador, British Airways Executive Club, easyJet and Ryanair
Original Poster
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,908
Given the level this appears to be pitched at, for example:
Always keep your passport and travel documents with you – don’t be tempted to pack them away in your luggage as you will need to show your passport on your arrival.
I question the effectiveness of such a lengthy and impenetrable document. A case of being seen to do something rather than actually doing so...
Always keep your passport and travel documents with you – don’t be tempted to pack them away in your luggage as you will need to show your passport on your arrival.
I question the effectiveness of such a lengthy and impenetrable document. A case of being seen to do something rather than actually doing so...
There is a summary document which gives a quick summary of passenger rights which is a little less challenging to read: https://www.gov.uk/government/public...ssenger-rights
Jul 17, 2022, 5:05 am
#6
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 716
It's good to see that the GBŁ UK261 amounts are listed with an applicability matrix. There is no excuse for BA trying to pay €, save in a case where a passenger is also covered by EU261 (as distinct from UK261) and claims € amounts under EU261.
The below information is only relevant to flights covered by UK law and applies to all such flights, however you booked the flight. To be covered, your flight must either:
depart from an airport in the UK on any airline
arrive at an airport in the UK on an EU or UK airline
arrive at an airport in the EU on a UK airline
depart from an airport in the UK on any airline
arrive at an airport in the UK on an EU or UK airline
arrive at an airport in the EU on a UK airline
Jul 17, 2022, 5:09 am
#7
Join Date: Nov 2016
Location: Sussex
Programs: BA; IHG; LHW; Hilton
Posts: 780
Jul 17, 2022, 5:55 am
#8
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,680
Unlike quite a few here I’m not a lawyer, so maybe just don’t get it. But my general view on anything regulatory is enforce the rules in place, don’t make new rules, charters or guidelines. Give regulators teeth.
Jul 17, 2022, 6:04 am
#9
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,631
As it happens I think that is what the DfT have done here - made a document collating existing passenger rights.
Jul 17, 2022, 6:21 am
#10
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,680
Where’s the enforcement? If I look at BA they’ve repeatedly and knowingly refused valid 261 claims for years. As often as not you have to use CEDR or MCOL. How does this charter change anything? How does it make an airport deliver a wheelchair in a timely fashion to a disabled passenger?
Jul 17, 2022, 6:52 am
#11
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,631
I don’t see the relevance of your response.
Where’s the enforcement? If I look at BA they’ve repeatedly and knowingly refused valid 261 claims for years. As often as not you have to use CEDR or MCOL. How does this charter change anything? How does it make an airport deliver a wheelchair in a timely fashion to a disabled passenger?
Where’s the enforcement? If I look at BA they’ve repeatedly and knowingly refused valid 261 claims for years. As often as not you have to use CEDR or MCOL. How does this charter change anything? How does it make an airport deliver a wheelchair in a timely fashion to a disabled passenger?
