New flexibility for BA flights departing (LHR?) to 25 July
Jul 23, 2022, 6:19 am
#61
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Location: Leeds, UK
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The policy as posted above doesn't say that? It says includes redemptions, and if rebooking within +/-180 days you can do same selling class as the original flight or lowest available in the same cabin - i.e. as long as any selling class in the same cabin is open it should be possible.
Jul 23, 2022, 7:06 am
#62
Join Date: Aug 2015
Location: JFK
Posts: 35
I agree the policy is worded the same, but I’m not seeing the disruption option on any of my flights. And when I called they refused to move my flight without avios availability, despite being cabin space. The online option is definitely not showing up for me, it may be that an agent on the phone will honour the policy.
Jul 23, 2022, 7:09 am
#63
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I agree the policy is worded the same, but I’m not seeing the disruption option on any of my flights. And when I called they refused to move my flight without avios availability, despite being cabin space. The online option is definitely not showing up for me, it may be that an agent on the phone will honour the policy.
Jul 23, 2022, 8:29 am
#64
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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I agree the policy is worded the same, but I’m not seeing the disruption option on any of my flights. And when I called they refused to move my flight without avios availability, despite being cabin space. The online option is definitely not showing up for me, it may be that an agent on the phone will honour the policy.
Jul 23, 2022, 9:22 am
#65
Join Date: Aug 2015
Location: JFK
Posts: 35
Hadn't moved the flight previously, and it's SH. Eventually got through to another agent who confirmed that it was indeed eligible for free rebooking to any other flight on the route, and that the previous agent had been mistaken.
However, they didn't know why the disruption indicator had disappeared from MMB. It's still not visible there on any of my eligible bookings.
However, they didn't know why the disruption indicator had disappeared from MMB. It's still not visible there on any of my eligible bookings.
Jul 26, 2022, 12:32 am
#66
Join Date: Jan 2010
Posts: 218
Hadn't moved the flight previously, and it's SH. Eventually got through to another agent who confirmed that it was indeed eligible for free rebooking to any other flight on the route, and that the previous agent had been mistaken.
However, they didn't know why the disruption indicator had disappeared from MMB. It's still not visible there on any of my eligible bookings.
However, they didn't know why the disruption indicator had disappeared from MMB. It's still not visible there on any of my eligible bookings.
Jul 26, 2022, 12:48 am
#67
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If, as seems to be the case based on the wording of the policy and the experience quoted above, this is true it would have the effect of making any flight in the next 180 days available for avios providing there is an avios redemption available on the route before 7th August. Once could simply book the avios fight, and then ring up and insist it is changed to the flight you really wanted as long as there is a seat for sale on it in any fare bucket. That seems somewhat generous of BA?
Jul 26, 2022, 12:56 am
#68
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 718
Update 7
Guidelines for CB4D (customer booking for disruption) has been activated - Customer Guidelines
Published 11/07/2022 08.12 AM (BST) Updated 25/07/2022 01.39 PM (BST) Due to the uncertainty with air travel, we are allowing our customers whose flights are still operating the flexibility to make voluntary changes either by using BA.com, via The Engagement Centres, or via their Travel Agent. The below guidelines allow any customer travelling on an operating LHR BA service from Monday 11th July 2022 a free change (subject to rebooking allowance). The options are in line with what is currently offered on BA.com for direct customers as CB4D (customer booking for disruption) has been activated.
Update 7 – 25 July 2022
For customers with a BA-125 ticket issuedfor any booking that contains at least one BA mainline operating flight which is still OPERATING
Route affected
Any BA mainline flight
Airports Affected
LHR – all BA operated flights from LHR (LH+SH)
Tickets issued by
Up to and including 10 July 2022
Up to 22 July 2022 for SH only
Ticket travel dates
11 July up until 25th July 2022 inclusive
26 July 2022 to 07 Aug 2022 inclusive for SH only
(This includes customers with a LH-SH connection, i.e. JFK-LHR-CDG)
Rebooking Allowance
For new travel inside -14/+180 days
Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin.
If rebooking BA*Codeshare as part of the same itinerary, must rebook onto a BA*same codeshare carrier as original on the same routing into the same class as original
For new travel outside -14/+180 days up to system range
Rebook onto a British Airways operated service on the same routing into the same class as the original flight only
If rebooking BA*Codeshare as part of the same itinerary, must rebook onto a BA* same codeshare carrier as original on the same routing into the same class as original
Origin/Destination/Stopover Changes
Only a change of airports in the same point of origin/destination
Refunds Allowed
No – unless fare rules allow
Redemptions included
Yes
Available for Trade
Yes
Important Information
- One ticket change allowed from the above options
- All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR.
- Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.
- Entry or transit restrictions and scheduled services may change at any time.
- It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
- If rebooking please ensure any associated SSR’s are added back to the PNR
- Any additional expenses incurred are the responsibility of the customer.
- Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Jul 26, 2022, 3:39 am
#69
Join Date: Sep 2010
Location: Wolverhampton
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Posts: 1,607
Same route? Does that mean we can't switch to a sane, but kind of pointless airport, like London City from LHR? If they cancel my DUB flight with 2 days notice again, I could switch the LCY but usually all those are fully booked on a weekend for the next three weeks.
Jul 26, 2022, 4:06 am
#70
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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LCY to DUB is the same route as LHR-DUB. It's all regarded as part of the LON set of airports. In any case, it does actually say "Only a change of airports in the same point of origin/destination".
Jul 26, 2022, 7:13 am
#72
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
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Jul 26, 2022, 7:38 am
#73
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BA's letter to those affected
Originally Posted by British Airways
Dear Customer,
We are getting in touch as you are due to travel with us on or before 7 August 2022.
We recognise that during such a busy travel period customers may want to review or change their travel plans. We want to be as flexible as possible so have introduced policies to enable you to adjust your travel arrangements.
Travelling on a long haul flight?
If you are travelling on a long haul flight from Heathrow and you decide that you no longer wish to travel, you can request a voucher for the value of your booking and when you are ready to use your voucher to book new flights, you can do so online. The voucher will be valid for travel before 30 September 2023. To request a voucher, click here.
Travelling on a short haul flight from Heathrow, including a connecting flight?
If you are travelling on a short haul flight (UK or Europe) from Heathrow on or before 7 August 2022 and you wish to change your flights, we have introduced a policy that will allow you to easily change your travel dates via our website. This means you can rebook onto a British Airways operated service free of charge to any date within the next 12 months of your original date of travel, subject to availability. You can do this simply by logging into your booking.
Alternatively you can request a voucher for the value of your booking and when you are ready to use your voucher to book new flights, you can do so online. The voucher will be valid for travel before 30 September 2023. To request a voucher, click here.
If you have booked via a travel agent, please contact them directly to discuss your options.
If your flight is part of a British Airways Holidays package, please visit ba.com.
Thank you for your continued patience and understanding.
British Airways
We are getting in touch as you are due to travel with us on or before 7 August 2022.
We recognise that during such a busy travel period customers may want to review or change their travel plans. We want to be as flexible as possible so have introduced policies to enable you to adjust your travel arrangements.
Travelling on a long haul flight?
If you are travelling on a long haul flight from Heathrow and you decide that you no longer wish to travel, you can request a voucher for the value of your booking and when you are ready to use your voucher to book new flights, you can do so online. The voucher will be valid for travel before 30 September 2023. To request a voucher, click here.
Travelling on a short haul flight from Heathrow, including a connecting flight?
If you are travelling on a short haul flight (UK or Europe) from Heathrow on or before 7 August 2022 and you wish to change your flights, we have introduced a policy that will allow you to easily change your travel dates via our website. This means you can rebook onto a British Airways operated service free of charge to any date within the next 12 months of your original date of travel, subject to availability. You can do this simply by logging into your booking.
Alternatively you can request a voucher for the value of your booking and when you are ready to use your voucher to book new flights, you can do so online. The voucher will be valid for travel before 30 September 2023. To request a voucher, click here.
If you have booked via a travel agent, please contact them directly to discuss your options.
If your flight is part of a British Airways Holidays package, please visit ba.com.
Thank you for your continued patience and understanding.
British Airways