evoucher issues
Jul 3, 2022, 9:02 am
#1
Original Poster
Join Date: Feb 2012
Posts: 95
evoucher issues
Trying to use an evoucher and constantly getting a warning that my surname and email don’t match - they do, but anyway…is this a common problem? The voucher has now “locked” itself for 24hrs…joy. Can I call to book with it?
Jul 4, 2022, 2:02 pm
#3
Join Date: May 2009
Location: UK
Posts: 3,951
Still don’t know the rule or rhyme as to which surname should be linked, and you only get 2/3 attempts before the voucher is locked for 24hrs
Jul 5, 2022, 3:13 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Online eVouchers are transferable to other people. Offline FTVs are not transferable. Some offline FTVs are being transfered to online eVouchers, others are being refunded, to reduce pressure on the contact centres.
Jul 5, 2022, 3:49 am
#6
Join Date: May 2009
Location: UK
Posts: 3,951
Good to know. Any thoughts on the OP’s issue with the surname not matching?
Jul 5, 2022, 5:44 am
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Jul 5, 2022, 6:28 am
#8
Original Poster
Join Date: Feb 2012
Posts: 95
Yes I’ve had similar issues, did the original booking for which the voucher is deprived from feature multiple surnames? If so, even if you requested one eVoucher, as the lead, and the eVoucher shows your name within the email, it may still be associated with a different surname on the original booking from which it came. It’s been suggested it is the first or last surname from the passenger list, however in my case if was the surname from passenger #2
Still don’t know the rule or rhyme as to which surname should be linked, and you only get 2/3 attempts before the voucher is locked for 24hrs
Still don’t know the rule or rhyme as to which surname should be linked, and you only get 2/3 attempts before the voucher is locked for 24hrs
Jul 5, 2022, 6:33 am
#9
Join Date: May 2009
Location: UK
Posts: 3,951
In my case, I was the lead pax on the original booking, single eVoucher requested, email states my surname beside the 125- eVoucher#, and it was not my, the first or last surname associated - and it took trial and error to find that out.
Frustating that the voucher is locked after a few attempts, although I can see the precautious reasoning.