Tier points on missed flight
Jul 1, 2022, 11:35 pm
#1
Original Poster
Join Date: Oct 2019
Posts: 33
Tier points on missed flight
Hi there,
I missed my flight last night, but at the airport, through security and after check in. I was in the lounge (right next to the gate!) and the delayed flight made time back, without me realizing unfortunately.
I’ve read threads regarding tier points only being awarded on flown flights, but I wondered if it could be any different in my case given I’d checked in, and through security etc? It was a flight to achieve next tier level before my year end, so really hoping they can still be awarded.
thanks for your help
I missed my flight last night, but at the airport, through security and after check in. I was in the lounge (right next to the gate!) and the delayed flight made time back, without me realizing unfortunately.
I’ve read threads regarding tier points only being awarded on flown flights, but I wondered if it could be any different in my case given I’d checked in, and through security etc? It was a flight to achieve next tier level before my year end, so really hoping they can still be awarded.
thanks for your help
Jul 1, 2022, 11:43 pm
#3
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
Hi there,
I missed my flight last night, but at the airport, through security and after check in. I was in the lounge (right next to the gate!) and the delayed flight made time back, without me realizing unfortunately.
I’ve read threads regarding tier points only being awarded on flown flights, but I wondered if it could be any different in my case given I’d checked in, and through security etc? It was a flight to achieve next tier level before my year end, so really hoping they can still be awarded.
thanks for your help
I missed my flight last night, but at the airport, through security and after check in. I was in the lounge (right next to the gate!) and the delayed flight made time back, without me realizing unfortunately.
I’ve read threads regarding tier points only being awarded on flown flights, but I wondered if it could be any different in my case given I’d checked in, and through security etc? It was a flight to achieve next tier level before my year end, so really hoping they can still be awarded.
thanks for your help
Not sure whether the two week grace period would apply for achieving next tier, or whether it just applies to renewing current tier.
Jul 2, 2022, 12:03 am
#4
Original Poster
Join Date: Oct 2019
Posts: 33
Thanks both. I didn’t manage to rebook no, there wasn’t any desk open or BA staff at that point and no further flights that night. I’m now trying to call BA, fingers crossed they can help with a flight today.
Last edited by chris_2020; Jul 2, 2022 at 12:16 am
Jul 2, 2022, 5:32 am
#5
Join Date: Oct 2010
Location: West Coast USA
Programs: BAEC
Posts: 559
I have a broadly similar issue: yesterday was due to fly EDI-LHR-JFK-SFO (40+140+140 TPs). EDI-LHR was delayed meaning I couldn’t make the JFK flight; BA rebooked me on the direct SFO flight (only option they were willing to offer) so therefore I’m down 140 TPs from my booked flights. Can I claim the additional 140 as the delay and subsequent re-route was BA’s fault?
Jul 2, 2022, 5:50 am
#6
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 843
I have a broadly similar issue: yesterday was due to fly EDI-LHR-JFK-SFO (40+140+140 TPs). EDI-LHR was delayed meaning I couldn’t make the JFK flight; BA rebooked me on the direct SFO flight (only option they were willing to offer) so therefore I’m down 140 TPs from my booked flights. Can I claim the additional 140 as the delay and subsequent re-route was BA’s fault?
Note this is different from the OP's issue. The OP missed the flight through their own mistake. It also needs to be a reroute (roughly) on the day (IRROps) rather than you accept a changed flight itinerary in advance as I understand it.
Jul 2, 2022, 5:51 am
#7
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I have a broadly similar issue: yesterday was due to fly EDI-LHR-JFK-SFO (40+140+140 TPs). EDI-LHR was delayed meaning I couldn’t make the JFK flight; BA rebooked me on the direct SFO flight (only option they were willing to offer) so therefore I’m down 140 TPs from my booked flights. Can I claim the additional 140 as the delay and subsequent re-route was BA’s fault?
Jul 24, 2022, 1:30 pm
#9
Join Date: Oct 2010
Location: West Coast USA
Programs: BAEC
Posts: 559
Yes, theoretically, if you were involuntarily rerouted (IRROps). You need to claim Original Routing Credit (ORC). You should be awarded the difference between the TP and Avios you would have got for your original flight, and the TP and Avios you actually got for the rerouted flight. In the past this normally took 7 days or so after talking to BAEC. These days, whether you actually get them in practice and how long it takes to get them is anybody's guess.
Note this is different from the OP's issue. The OP missed the flight through their own mistake. It also needs to be a reroute (roughly) on the day (IRROps) rather than you accept a changed flight itinerary in advance as I understand it.
Note this is different from the OP's issue. The OP missed the flight through their own mistake. It also needs to be a reroute (roughly) on the day (IRROps) rather than you accept a changed flight itinerary in advance as I understand it.
Jul 24, 2022, 5:50 pm
#10
Join Date: Jun 2009
Programs: BA GGL/GfL; Hilton Diamond; Marriott Ambassador; IHG Diamond;
Posts: 263
Just to close out my side of this thread, and as reported in a similar thread: at this point BA will not credit the "missing" (ORC) Tier Points/Avios for my missed flights. They have stated that TPs/Avios are strictly for flights flown and that my flight change was voluntary. I'd argue that it wasn't voluntary given the re-route was due to BA's delayed flight etc. I claimed initially through the web form but then followed up with BAEC on the phone after they denied it. Took 2.5 weeks for the initial claim to be responded to/denied.