1 Jul : global Amadeus issue, affecting travel agents and airlines, including BA
Jul 1, 2022, 2:59 am
#1
Original Poster
Join Date: Oct 2018
Programs: BAEC, Skywards
Posts: 50
1 Jul : global Amadeus issue, affecting travel agents and airlines, including BA
Just got through to BAEC Gold line in about 4 mins. Couldn't believe my luck until the poor agent had to tell me they have no system access; to accounts, e-tickets.....etc since 0830 (UK) this morning. She didn't know when they might come back online. Not ideal given the disruption they are having to rebook at the moment. Is it just the UK systems. Anyone had any luck elsewhere?
MTP
MTP
Jul 1, 2022, 3:06 am
#2
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
It is a global Amadeus issue, affecting travel agents and airlines, including BA. It started around 0715 UK time today and while some improvements have been found, it isn't yet fixed fully. This means the call centres can't assist as normal, and most ba.com bookings are being created online ok but ticketing fails, so we are wading now through those. The issue has affected airports, too.
Jul 1, 2022, 4:14 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,699
What a day for this to happen. Hope it gets fixed but BA is guaranteed a backlog of manual ticketing by the sounds of it.
Jul 1, 2022, 5:37 am
#4
Join Date: Jul 2012
Location: The North
Posts: 1,844
The first sentence of CWS’ reply was my immediate thought when I read the OP. Really not a good week for this to happen, on top of everything else. I feel very sorry for passengers impacted, but also for the frontline staff who will have to deal with an even greater number of frustrated and tired passengers than usual…
Jul 1, 2022, 6:07 am
#6
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
Yes indeed, it couldn't have been at a worse time for everyone. It was fixed around 1100 but the knock on effects will be felt for longer. A GLA and MAN have been cancelled for later, on top of the ones already announced. The ticketing backlog is coming down, we are prioritising getting tickets issued/reissued so some won't have receipts, apologies if that is you.
