Even CCR staff have given up on BA
#46
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,126
I suspect BA will calculate the cost of an A class single SFO-LHR against the original ticket cost leaving a probably minuscule amount to refund.
OP will then have to somehow bypass the script readers and interns to get correct treatment.
I did think yesterday that BA deserved the trip in vain option. BA is unjustly penalising the OP with its incompetence.
OP will then have to somehow bypass the script readers and interns to get correct treatment.
I did think yesterday that BA deserved the trip in vain option. BA is unjustly penalising the OP with its incompetence.
#47
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
Try messaging BA Refund Helper on here. He / She usually replies v. quickly (often within minutes, even at the w/e) and can work miracles with this sort of issue.
https://www.flyertalk.com/forum/memb...nd-helper.html
https://www.flyertalk.com/forum/memb...nd-helper.html
#48
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
You sent it a clear instruction (I presume) and BA have registered it even if the YF lady couldn't find it. It's dated before your return to the USA. So if BA no-show it, then ultimately it's BA's problem not yours, other than you will presumably benefit from 40 TPs and a few Avios when the refund is calculated. I can see that needing the back office to do the calculation. It was clearly beyond the skills of the person you were dealing with, and I suspect the ticket was in a mess by now, hence someone else will need to look at it. But having made the declsion you are ok, BA's own conditions of carriage allow a refund after 5 hours of delay so it's not even controversial.
Hopefully Tafflyer is pessimistic about the refund calculation - it's hardly voluntary as no longer time for side trips to book-end my primary UK family visit (not to mention the zero confidence of not getting stuck somewhere else & missing my SFO/SYD). Would expect min 50 pc as never got to destination. But perhaps that's too logical?
Last edited by Bullswood; Jul 2, 2022 at 11:32 am
#49
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
BA BHX just called (tks Refund Helper if that was through yr kind offices) and have advised that MMB showing canx'd flight as flown is an IT glitch (!) and that they will cancel all remaining sectors on an invol basis, so hopefully a reasonable refund. Now for back to SYD via SIN...I hope.
Tks all!
Tks all!
#50
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 138
BA BHX just called (tks Refund Helper if that was through yr kind offices) and have advised that MMB showing canx'd flight as flown is an IT glitch (!) and that they will cancel all remaining sectors on an invol basis, so hopefully a reasonable refund. Now for back to SYD via SIN...I hope.
Tks all!
Tks all!
(following the telephony upgrade last year, all calls from NCL/MAN now show as an 0121... BHX number, just to reassure those who think the contact centres are expanding south!)
#51
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
It seems one of the You First team in Manchester called you earlier but didn't reach you, and then following your message i asked one of the team to give you a ring to advise on next steps on this. We should get the refund quote in the next 24hrs or so for you. Again, apologies for the difficult time you have had this week.
(following the telephony upgrade last year, all calls from NCL/MAN now show as an 0121... BHX number, just to reassure those who think the contact centres are expanding south!)
(following the telephony upgrade last year, all calls from NCL/MAN now show as an 0121... BHX number, just to reassure those who think the contact centres are expanding south!)
#52
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,508
I had to go to MCOL to claim the cost of Swiss flights after a last minute cancellation of our return from GVA to LHR in Feb half term, they have now agreed to refund the flight cost just before a court date was set. Haven't had the money yet nor acknowledgement that they will now refund the remaining 3 tickets. We may end up doing another 3 individual MCOL claims. The issues aren't just the disruption to flights this year but the very poor way disruptions are handled and wanton disregard for the EU/UK261 rules.
#53
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,203
either BA has woefully undertrained staff w respect to EU261 or it is a management directive to mislead and misdirect consumers.
#55
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
By the way, for the record, and thanks no doubt to BA Refund Helper, I was promised a refund around 55% of the total fare for the unused sectors LHR/ZRH/LHR/SFO (from the original SFO/ZRH r/t) due to be flown today.
I note that BA has of course immediately re-sold the seats, doubtless for far more at this late stage than I paid in August 21. No extra gesture for the trauma of shattered family holiday or the time yet to be spent on recovering my consequential losses (hopefully) through travel insurance, so I'm not actually sure why I sounded so grateful with YF on the phone earlier today - I guess there comes a point where any sort of service is a bonus!
Last edited by Bullswood; Jul 4, 2022 at 1:19 pm
#57
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 675
Did I ask? Yes, though with family in tears "begged" would be a better word! Read the original post - the only assistance from CCR was directions on how to get our bags and to DIY on MMB.
Last edited by Bullswood; Jul 4, 2022 at 1:20 pm
#58
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,760
Did I ask? Yes, in fact begged would be a better word! Read the original post - the only assistance from CCR was directions on how to get our bags and to DIY on MMB. That seemed par for the course with the angry and tearful masses on 30th at the belt 11 baggage mountain.
#59
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,641
You should really be pushing for a trip in vain which includes returning you to SFO in 1st. What you explained in your OP is the definition of trip in vain imo
#60
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,126
I do think it depends on the staff on duty and I suspect that by now staff are so fed up that this affects their motivation or even ability to cope. When my LHR-PHL sector of LHR-PHL-JAX was delayed by 6 hours in March it was no problem for CCR staff to book us an alternative connection PHL-ATL-JAX on DL. The overnight in PHL, however, at a cheap motel 45 minutes from the airport was not suitable for passengers of any class of travel.