Quickest BA compensation ever!
Jun 29, 2022, 11:56 am
#1
Original Poster
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
Quickest BA compensation ever!
Something happened with BA, at least for this occasion and I do hope it will stay like this.
short story:BA cancelled my flight on the 24th Jun. I’ve got rebooked on a flight which scheduled to arrive 4 hours after my original one. I flew this on the 27 June.
I filled out a claim (only EU claim as I had no expenses) on the 28 Jun around 7pm. I’ve got an answer this morning around 10am that they are sorry for the cancellation and EUR 250 will be paid shortly.
No argument, no delay with the answer. I think this is how it should be for simple cases as mine.
Well done BA!
short story:BA cancelled my flight on the 24th Jun. I’ve got rebooked on a flight which scheduled to arrive 4 hours after my original one. I flew this on the 27 June.
I filled out a claim (only EU claim as I had no expenses) on the 28 Jun around 7pm. I’ve got an answer this morning around 10am that they are sorry for the cancellation and EUR 250 will be paid shortly.
No argument, no delay with the answer. I think this is how it should be for simple cases as mine.
Well done BA!
Jun 29, 2022, 12:01 pm
#2
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,892
Lucky you! There seems to be little rhyme or reason to these but you’ve definitely got the bread landing buttered side up this time!
Mine took a whole myriad of different half-truths, untruths and wild assertions before they paid up. It was kind of entertaining but only in a masochistic kind of way.
Mine took a whole myriad of different half-truths, untruths and wild assertions before they paid up. It was kind of entertaining but only in a masochistic kind of way.
Jun 29, 2022, 12:06 pm
#4
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,900
I have completed an EU compensation form before when still at the departure airport and hit send. When in the car on the way home I have had a call to day yes all agreed and monies will be in my account within 7 days. (Normally 2)
Jun 29, 2022, 12:28 pm
#6
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,513
Jun 29, 2022, 12:29 pm
#7
Original Poster
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
Jun 29, 2022, 12:34 pm
#8
Original Poster
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I would wait one month and I don’t think there is any meaningful way to follow up. Even their email acknowledgment saying do not follow up.
.after one month I would send the letter to notify with the standard 2 weeks wait time. After that either wait 2 more weeks and try with CEDR or no wait and MCOL.
Jun 29, 2022, 3:23 pm
#9
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,544
Something happened with BA, at least for this occasion and I do hope it will stay like this.
short story:BA cancelled my flight on the 24th Jun. I’ve got rebooked on a flight which scheduled to arrive 4 hours after my original one. I flew this on the 27 June.
I filled out a claim (only EU claim as I had no expenses) on the 28 Jun around 7pm. I’ve got an answer this morning around 10am that they are sorry for the cancellation and EUR 250 will be paid shortly.
No argument, no delay with the answer. I think this is how it should be for simple cases as mine.
Well done BA!
short story:BA cancelled my flight on the 24th Jun. I’ve got rebooked on a flight which scheduled to arrive 4 hours after my original one. I flew this on the 27 June.
I filled out a claim (only EU claim as I had no expenses) on the 28 Jun around 7pm. I’ve got an answer this morning around 10am that they are sorry for the cancellation and EUR 250 will be paid shortly.
No argument, no delay with the answer. I think this is how it should be for simple cases as mine.
Well done BA!
https://www.flyertalk.com/forum/brit...ion-ec261.html
Jun 29, 2022, 3:30 pm
#10
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,181
I put in a claim on 5 April and received confirmation yesterday that they'd be paying up after chasing yet again. They did send lots of "sorry it's taking so long" holding emails.
Jun 29, 2022, 4:35 pm
#11
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,287
We tend to forget that people come here when the process doesn't work, so we hear more moans than thanks.
In customer service someone told me a happy customer will tell 1 friend, a disgruntled one will tell the world.
In customer service someone told me a happy customer will tell 1 friend, a disgruntled one will tell the world.
Jun 30, 2022, 3:37 am
#12
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,181
I suppose it's a case of "no news is good news". If people aren't complaining then you're doing something right
Jun 30, 2022, 5:31 am
#13
Join Date: Jun 2010
Location: Chicagoland
Programs: AA exp 3mm Hertz 5*
Posts: 334
Any dp on how long before funds appear?