DLM to LGW CE with No food
Jun 26, 2022, 6:22 am
#16
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Join Date: Jul 2002
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Then you should give your to the crew as it sounds like they have suspended the the online service and will be taking the trolley through the cabin and it will be first come first served.
Jun 26, 2022, 6:29 am
#17
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
I’d like to know if it is indeed BA policy not to give first food choice to those with status or if
it was an erroneous decision by the CSM to only offer food to those in the front 3 rows.
This was an avios ticket so I’ll be wanting nothing less than the difference between Y and J avios or a space available upgrade on a future flight.
I will have to do my sums as although an avios ticket it was one I opted to pay extra cash and less avios for.
it was an erroneous decision by the CSM to only offer food to those in the front 3 rows.
This was an avios ticket so I’ll be wanting nothing less than the difference between Y and J avios or a space available upgrade on a future flight.
I will have to do my sums as although an avios ticket it was one I opted to pay extra cash and less avios for.
Jun 26, 2022, 6:34 am
#18
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
CSM said it’s been reported and he’s fed up as it’s happening all the time.
Just quietly asked if it was his decision and he said he made the decision as people in the front row had paid extra for their seats by choosing them. I correctly him and said that gold, silver and bronze (from 7 days out) don’t need to pay. I’m not sure if he believed me!
Just quietly asked if it was his decision and he said he made the decision as people in the front row had paid extra for their seats by choosing them. I correctly him and said that gold, silver and bronze (from 7 days out) don’t need to pay. I’m not sure if he believed me!
Jun 26, 2022, 6:39 am
#19
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Jun 26, 2022, 6:47 am
#20
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
Sorry to hear this. And I assume you weren’t a late booking!
My take on this is that it is what it is and there are no easy wins.
If you are hungry then ask if you can buy something on board (have a look at what there is though) and as stated upthread try to claim it back.
By all means ask SCCM to log this and if they can ask customer relations to follow up.
In terms of dotting around cabin, that could cause just as many complaints and how would it work for couples / people with kids. Frankly you’re still going to get the gold card holder of the group complaining their kids are hungry or they’ve given their meal to their partner / expecting Gold privileges to mean feed my whole family. When everyone in J is entitled to the full service.
You could split the meals and try to give everybody something - ie some get a hot meal, some get a morsel of cheese, some get a pudding, some get a bread roll but that’s farcical & everyone would then need compensating and you’d need to split cutlery packs etc etc.
I think I might have tried to ascertain whether anybody would prefer compensation to the meal - from front to back - then work out how many don’t get it.
If there is a way to offer something from buy on board and charge BA (could a BA Manager meet aircraft on return with a credit card and submit catering receipt? Or the captain offer theirs with operations clearance to reclaim)? Or heaven forbid submit back with a discrepancy which management have to sort out. Yes if you only get a bob sandwich you do still need compensating for no business class meal but it’s an effort. No doubt this then means there is non BoB left for Traveller too. Or could somebody pop into the terminal & grab *something*.
I expect in practice though given attitude seems to be we dispatch short of catering from base, shrug, sozzles, then that just trickles down as in the end this is all extra work for the operating crew who are under enough pressure as it is.
Edit to add - sounds like they are as ever resolving it as best as they can on board.
My take on this is that it is what it is and there are no easy wins.
If you are hungry then ask if you can buy something on board (have a look at what there is though) and as stated upthread try to claim it back.
By all means ask SCCM to log this and if they can ask customer relations to follow up.
In terms of dotting around cabin, that could cause just as many complaints and how would it work for couples / people with kids. Frankly you’re still going to get the gold card holder of the group complaining their kids are hungry or they’ve given their meal to their partner / expecting Gold privileges to mean feed my whole family. When everyone in J is entitled to the full service.
You could split the meals and try to give everybody something - ie some get a hot meal, some get a morsel of cheese, some get a pudding, some get a bread roll but that’s farcical & everyone would then need compensating and you’d need to split cutlery packs etc etc.
I think I might have tried to ascertain whether anybody would prefer compensation to the meal - from front to back - then work out how many don’t get it.
If there is a way to offer something from buy on board and charge BA (could a BA Manager meet aircraft on return with a credit card and submit catering receipt? Or the captain offer theirs with operations clearance to reclaim)? Or heaven forbid submit back with a discrepancy which management have to sort out. Yes if you only get a bob sandwich you do still need compensating for no business class meal but it’s an effort. No doubt this then means there is non BoB left for Traveller too. Or could somebody pop into the terminal & grab *something*.
I expect in practice though given attitude seems to be we dispatch short of catering from base, shrug, sozzles, then that just trickles down as in the end this is all extra work for the operating crew who are under enough pressure as it is.
Edit to add - sounds like they are as ever resolving it as best as they can on board.
Last edited by IAMORGAN; Jun 26, 2022 at 6:58 am
Jun 26, 2022, 6:55 am
#22
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Well it's fascinating chatting someone 36,000 feet above Dubrovnik and I hope these meagre rations can keep you going for another 2 hours or so until you get to Crawley. But I guess you could also get a few bits from M&S there and claim that. Ideally accept the recompense from Customer Relations in Avios in due course, you'll probably get better value out of that than the eVoucher. In the mean time you may want to consider what sort of reduction you would have accepted if there was a Dutch auction by the IFL before departure.
Jun 26, 2022, 7:07 am
#23
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
I’d love to know how the flight came to be so under catered in the first place. IE was it just an oversight, is it to do with insufficient stowage or was there some calamity on the outbound / during turnaround requiring some meals to be binned?!
Sounds like there were 15 meals for potentially c28 passengers (assuming 7 full rows of club and an a/c with 4 pax per row, with a row 1). Assuming £60 compo pp then that’s cost c£780++ to compensate 13 pax.
Sounds like there were 15 meals for potentially c28 passengers (assuming 7 full rows of club and an a/c with 4 pax per row, with a row 1). Assuming £60 compo pp then that’s cost c£780++ to compensate 13 pax.
Last edited by IAMORGAN; Jun 26, 2022 at 7:12 am
Jun 26, 2022, 7:10 am
#24
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Now enjoying a half decent Malbec, having just opened the tomato thing in the tapas and have it explode all over me.
Have already put this trip down as ‘one of those trips’
In all my years of flying BA, I have learnt something……
BA carry sachets of a wet wipe labelled as stain remover!!
I can assure you they don’t work, at least against the tomato thing in the tapas!
At least there is no point trying too hard not to dribble my wine now!
Have already put this trip down as ‘one of those trips’
In all my years of flying BA, I have learnt something……
BA carry sachets of a wet wipe labelled as stain remover!!
I can assure you they don’t work, at least against the tomato thing in the tapas!
At least there is no point trying too hard not to dribble my wine now!
Last edited by kingcole974; Jun 26, 2022 at 7:23 am
Jun 26, 2022, 7:29 am
#26
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 318
I had a more severe case of this on an ATH-LHR flight about three weeks ago. Those in CE were told at the gate that there were no (hot) meals loaded at all. On the flight, there was naturally no announcement about complimentary food for those in CE (so just the single line about a snack and a bottle of water in ET) and just before landing, they announced that a customer services rep would be waiting at the gate with a £20 voucher.
Jun 26, 2022, 7:36 am
#27
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
I’d love to know how the flight came to be so under catered in the first place. IE was it just an oversight, is it to do with insufficient stowage or was there some calamity on the outbound / during turnaround requiring some meals to be binned?!
Sounds like there were 15 meals for potentially c28 passengers (assuming 7 full rows of club and an a/c with 4 pax per row, with a row 1). Assuming £60 compo pp then that’s cost c£780++ to compensate 13 pax.
Sounds like there were 15 meals for potentially c28 passengers (assuming 7 full rows of club and an a/c with 4 pax per row, with a row 1). Assuming £60 compo pp then that’s cost c£780++ to compensate 13 pax.
Jun 26, 2022, 7:50 am
#28
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,948
Did you buy this from the Speedbird Cafe or did the crew give it to you?
If the latter, BA will tell you that you were given some form of meal on board and thus reduce your compensation accordingly, if they give you any at all. Don't let them get away with it!
If the latter, BA will tell you that you were given some form of meal on board and thus reduce your compensation accordingly, if they give you any at all. Don't let them get away with it!
Jun 26, 2022, 7:55 am
#30
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
It was a generous gift. As is the free flowing wine!