Delayed/lost luggage rights
Jun 23, 22, 12:30 pm
#16
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 855
Originally Posted by Will100
Much appreciated. Submitted a claim this morning so will see how it plays out.
Shame as I feel this could be dealt with pretty easily and I have not tried to claim an excess amount (£180) when others may have tried to recoup the cost of a full replacement.
Shame as I feel this could be dealt with pretty easily and I have not tried to claim an excess amount (£180) when others may have tried to recoup the cost of a full replacement.
To their credit they have paid up and proactively made a goodwill Avios top up. Overall happy, in the end.
Jun 23, 22, 1:44 pm
#17
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 54,338
Thanks for coming back, not everyone does. I must admit your claim was a puzzle, normally lost, delayed, damaged baggage is settled more quickly than any other claims apart from hotels / Right to Care. So why something fairly straightforward took so long is a mystery.
