Delayed/lost luggage rights

Old Jun 23, 22, 12:30 pm
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
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Originally Posted by Will100 View Post
Much appreciated. Submitted a claim this morning so will see how it plays out.

Shame as I feel this could be dealt with pretty easily and I have not tried to claim an excess amount (£180) when others may have tried to recoup the cost of a full replacement.
As a data point BA settled my claim today (23 June), complaint submitted 8 April.

To their credit they have paid up and proactively made a goodwill Avios top up. Overall happy, in the end.
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Old Jun 23, 22, 1:44 pm
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Thanks for coming back, not everyone does. I must admit your claim was a puzzle, normally lost, delayed, damaged baggage is settled more quickly than any other claims apart from hotels / Right to Care. So why something fairly straightforward took so long is a mystery.
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