Chasing missing Avios/TP through partner airline?
Jun 16, 2022, 1:31 am
#1
Original Poster
Join Date: Mar 2016
Location: UK
Programs: BA Gold
Posts: 41
Chasing missing Avios/TP through partner airline?
I have a few flights on Finnair that I have flown 5 weeks ago and submitted claims for just over 3 weeks ago, but still haven't been credited. I assume there isn't much I can do to chase this on BA's side, but I was wondering if there was any point in contacting Finnair? I assume that they didn't send some data to BA in the first place, which is why the flights weren't credited.
Normally I wouldn't care too much about the delay, but I will finally be hitting Gold again and I have a lot of SH trips coming up very soon where the First Wing and V class availability would come really handy.
Normally I wouldn't care too much about the delay, but I will finally be hitting Gold again and I have a lot of SH trips coming up very soon where the First Wing and V class availability would come really handy.
Last edited by blueparazol; Jun 16, 2022 at 1:44 am
Jun 16, 2022, 2:03 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,046
There is no advantage in chasing Finnair. You will never get anywhere near the back office function responsible for partner miles.
All frequent flyer programmes have their internal processes for dealing with partner miles. Be patient...
All frequent flyer programmes have their internal processes for dealing with partner miles. Be patient...
Jun 16, 2022, 9:42 am
#4
Join Date: May 2006
Location: London, UK
Programs: BA silver
Posts: 32
I presume you went to "Claim missing Avios" on the BA webpage and submitted those Finnair flights? What do you see when you click on "Where's my BA partner claim" which is at the bottom of that page?
It should tell you the status of your claim(s). In my case, I received a REJECTION approx 3 days after submitting them but they did not notify me of the decision via email despite claiming they did. So worth checking here.
I subsequently, tried using the online chat function on BA website (via HELP tab, then Contacts & FAQs and then the small blue tag START CHAT tab on the bottom right of the screen) who was able to pull up my QR booking to see what went wrong. So have your E-ticket numbers to hand as they could not find the booking using booking reference.
Could try the above if you haven't already but if no luck then send a message to BAMissingAvios as others have suggested.
It should tell you the status of your claim(s). In my case, I received a REJECTION approx 3 days after submitting them but they did not notify me of the decision via email despite claiming they did. So worth checking here.
I subsequently, tried using the online chat function on BA website (via HELP tab, then Contacts & FAQs and then the small blue tag START CHAT tab on the bottom right of the screen) who was able to pull up my QR booking to see what went wrong. So have your E-ticket numbers to hand as they could not find the booking using booking reference.
Could try the above if you haven't already but if no luck then send a message to BAMissingAvios as others have suggested.
Jun 16, 2022, 12:18 pm
#5
Join Date: Oct 2017
Location: GLA/EDI
Programs: BAEC Gold life/ GGL and U2 plus
Posts: 92
Last week I had an acknowledgement of a claim , then this week claim submitted but no reply and
to day this message
“The page you requested cannot be found.
Either the page is not available, or the address (URL) you have entered is incorrect.
Alternatively, click here. “
may be the staff are all re training for cabin crew ,,!
to day this message
“The page you requested cannot be found.
Either the page is not available, or the address (URL) you have entered is incorrect.
- If you got here by entering a page address in your browser, please verify that the
spelling and capitalization are correct and then try reloading the page.
Alternatively, click here. “
may be the staff are all re training for cabin crew ,,!
Jun 16, 2022, 12:59 pm
#6
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
I have a few flights on Finnair that I have flown 5 weeks ago and submitted claims for just over 3 weeks ago, but still haven't been credited. I assume there isn't much I can do to chase this on BA's side, but I was wondering if there was any point in contacting Finnair? I assume that they didn't send some data to BA in the first place, which is why the flights weren't credited.
Normally I wouldn't care too much about the delay, but I will finally be hitting Gold again and I have a lot of SH trips coming up very soon where the First Wing and V class availability would come really handy.
Normally I wouldn't care too much about the delay, but I will finally be hitting Gold again and I have a lot of SH trips coming up very soon where the First Wing and V class availability would come really handy.
I will be trying to get QR help with this as I don't know what else to do.
Jun 16, 2022, 1:05 pm
#7
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
I presume you went to "Claim missing Avios" on the BA webpage and submitted those Finnair flights? What do you see when you click on "Where's my BA partner claim" which is at the bottom of that page?
It should tell you the status of your claim(s). In my case, I received a REJECTION approx 3 days after submitting them but they did not notify me of the decision via email despite claiming they did. So worth checking here.
I subsequently, tried using the online chat function on BA website (via HELP tab, then Contacts & FAQs and then the small blue tag START CHAT tab on the bottom right of the screen) who was able to pull up my QR booking to see what went wrong. So have your E-ticket numbers to hand as they could not find the booking using booking reference.
Could try the above if you haven't already but if no luck then send a message to BAMissingAvios as others have suggested.
It should tell you the status of your claim(s). In my case, I received a REJECTION approx 3 days after submitting them but they did not notify me of the decision via email despite claiming they did. So worth checking here.
I subsequently, tried using the online chat function on BA website (via HELP tab, then Contacts & FAQs and then the small blue tag START CHAT tab on the bottom right of the screen) who was able to pull up my QR booking to see what went wrong. So have your E-ticket numbers to hand as they could not find the booking using booking reference.
Could try the above if you haven't already but if no luck then send a message to BAMissingAvios as others have suggested.
Jun 16, 2022, 9:33 pm
#8
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Flights taken in December on Alaska Airlines, have not posted to BA.
Fast approaching the six month deadline - I faxed and posted the documents. Still nothing.
Any suggestions?
Fast approaching the six month deadline - I faxed and posted the documents. Still nothing.
Any suggestions?
Jun 17, 2022, 1:19 am
#9
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,962
considering you have already used other routes, it may be worth trying to PM BAMissingAvios on here.
Jun 17, 2022, 3:42 am
#10
Join Date: May 2006
Location: London, UK
Programs: BA silver
Posts: 32
Hopefully online chat agent can sort it for you or at least tell you why it was rejected and to see if can be solved (in my case it was due to discrepancy between presence/absence of middle name in booking). Added reason is that you get the option to save the transcript at the end of online chat in case later you need to prove that you've tried to contact BA.
Good luck
Jun 17, 2022, 9:41 pm
#11
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
You could try the online chat function that I suggested in the post above? I read from another post that BAMissingAvios is receiving a lot of PMs at the moment so may be a bit delayed from dealing with your query (particularly if you are close to 6 months deadline) but by all means send them a PM.
Hopefully online chat agent can sort it for you or at least tell you why it was rejected and to see if can be solved (in my case it was due to discrepancy between presence/absence of middle name in booking). Added reason is that you get the option to save the transcript at the end of online chat in case later you need to prove that you've tried to contact BA.
Good luck
Hopefully online chat agent can sort it for you or at least tell you why it was rejected and to see if can be solved (in my case it was due to discrepancy between presence/absence of middle name in booking). Added reason is that you get the option to save the transcript at the end of online chat in case later you need to prove that you've tried to contact BA.
Good luck