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No drinks run before dinner in CE these days?

No drinks run before dinner in CE these days?

Old Jun 16, 22, 4:55 am
  #46  
 
Join Date: Jan 2013
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Originally Posted by wb1969 View Post
If all cabin crew go through the same training school, and presumably have to meet a certain standard in order to graduate, why does the level of service vary so wildly from one flight/route to another?

If pilots have to go back to school once in a while to ensure they are up to standard, does the same not apply to cabin crew?
I think it's fair to say everything you would expect to happen does happen (including assessments from managers and peers on flights etc). You do currently have three fleets (Worldwide, Eurofleet and Mixed Fleet) which are now one, which (I believe?) had several subtle differences in their standards, training and duties on board.

The other big contributing factor is global labour shortages (particularly in the airline industry) coupled with two years of being treated pretty badly, so this is probably the perfect storm of factors which is likely going to take some time to right itself.

At the moment, I'm pretty happy if my flight leaves/arrives reasonably close to schedule and plans aren't thrown into disarray.
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Old Jun 16, 22, 4:56 am
  #47  
 
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Last time back from Prague (2 hour flight), it was the basic service. No drink before meal. Drink with meal, refill when back from coffee. Curtain pulled. Nothing more. Having a natter and then eating.

People did used to say BA was consistent, whereas VS was very good and very bad. I think BA employed some VS staff.
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Old Jun 16, 22, 4:56 am
  #48  
 
Join Date: Feb 2022
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Recent experience from MXP-LHR on the ~0800 morning flight took 50 minutes after take off to get the hot food served (I was row 1) and then one drink only followed - for me this was a coffee served in the new paper cups which means you have it finished after 1 sip. Had to push the call button for a top up which was a waste of time as we were nearly landing (flight time 1 hr 30 mins). General attitude of the crew was "couldn't be bothered" and spent most of the time complaining behind the curtain about how they didn't get their breaks the day before. With the fares BA are charging this summer for CE, i personally think its a disgrace.
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Old Jun 16, 22, 5:06 am
  #49  
 
Join Date: Sep 2014
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3 G&T standard on almost every AMS LHR flight in CE on BA (50 min).

On Iberia on two flights at almost 3 hours each we were offered one drink. For those who know Iberia I then had to watch the crew sitting on the other side of the bulkhead that had a window in it sit and play on there phones the rest of the flight. Saw a lot of shocking stuff actually on our Iberia flights yesterday...
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Old Jun 16, 22, 5:48 am
  #50  
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How is it that they (BA) managed to do all this before (well, years ago, when I actually used BA), but can't now?
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Old Jun 16, 22, 5:54 am
  #51  
 
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The most consistently good (from a service point of view) flights at the moment seem to be the wet lease ones, since the crew there are clearly following the SOP to the letter. My recent Iberia Express and Finnair operated BA flights have been exemplary.
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Old Jun 16, 22, 6:32 am
  #52  
 
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My most recent CE flights were to ARN and back over the last few weeks, and on all four of them I got a drinks run before the meal, another drink offered with the meal. More drinks available on request, and offered a couple of times too in the rest of the flight. They definitely all lived up to the Beverage Airways service standard. This is a zone 3, I think? Full hot meal any time of day, anyway.

For the avoidance of doubt, I did not accept every drink offered!
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Old Jun 16, 22, 6:41 am
  #53  
 
Join Date: Mar 2022
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I read this thread this morning whilst I was in galleries south before my trip to Sofia in CE. TBh I was prepared just to go to sleep all flight.
I had got through security in no time, the lounge was calm, the food was actually nice, I thought “this can’t continue”.

I then got onto the flight (we were in row 3), and we departed on time. Then, the breakfast came. The breakfast was actually nice, they gave us coffee and a glass of champagne. I observed cabin crew talking to other passengers and thought “I must be lucky again”.

All flight (well for the next hour and half or so), the champagne was constantly just topped up. I’m no expert compared to some on here, but this service certainly doesn’t seem consistent to what some people have experienced.
lastly, the flight arrived a few minutes early, and, most importantly, so did our luggage.
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Old Jun 16, 22, 6:46 am
  #54  
 
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Originally Posted by PUCCI GALORE View Post
Tosh! Two gulps? Grief you must be the Star Customer down at the Dog and Duck. I know that we argue this constantly but Champagne should always be served from a large bottle - those splits are gassed up as the day that you find such bottles in the Cellars of any Champagne House, you will also see a Blue Pig flying alongside the aircraft. Some kind soul on here told me how they made those screw top splits and of course on short flights they are must practical. Ask them nicely for two - I have never been refused. I, of course, can refude a MUCCI nothing.
The larger the better! Why BA don't bring magnums on board is a mystery!
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Old Jun 16, 22, 6:58 am
  #55  
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Originally Posted by fluffymitten View Post
The larger the better! Why BA don't bring magnums on board is a mystery!
Space Dearheart. Youíd not get one in a bar trolley. Personally Iíd sling the all beer out and make space but thatís just me.
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Old Jun 16, 22, 8:18 am
  #56  
 
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We came back from Sofia yesterday and the crew absolutely aced it in terms of how quickly they did the first drinks run, and never let the glasses run dry throughout. Best I've seen for a long while. Crew lead was defo old school.

I've seen so many variations in service between different crews over time though on the mostly zone 3 flights we do...

Some use passenger names / others don't.
Some do a drinks run before the meal, others don't.
Some give out menus before take off, others after.
Some do a nut & menu run together, others the nuts come separately or with the first drinks run.
Some deliver the food out direct from the galley, others do it from a trolley.
Some are pro-active in top ups, others you either have to ring the call bell / go to the galley.

And so on. Very little consistency when in theory they should run to the same standard. Interestingly was chatting with the lead { ex Virgin CC } of an all new crew out of Gatwick a few weeks back, and he said that BAEF had outsourced their service training to TUI.
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Old Jun 16, 22, 8:33 am
  #57  
 
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Originally Posted by Smid View Post
Last time back from Prague (2 hour flight), it was the basic service. No drink before meal. Drink with meal, refill when back from coffee. Curtain pulled. Nothing more. Having a natter and then eating.

People did used to say BA was consistent, whereas VS was very good and very bad. I think BA employed some VS staff.
Prague is band 2 so there are no drinks before meal.
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Old Jun 16, 22, 8:36 am
  #58  
 
Join Date: Aug 2011
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Originally Posted by wb1969 View Post
If all cabin crew go through the same training school, and presumably have to meet a certain standard in order to graduate, why does the level of service vary so wildly from one flight/route to another?

If pilots have to go back to school once in a while to ensure they are up to standard, does the same not apply to cabin crew?
Because a) the service standards change on a monthly basis b) service training typically only happens when you join so some might have done it in 1980 and some might have done it in 2022 c) even within the standards there are a lot of variables e.g. banding of flight, number of customers, time of day etc
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Old Jun 16, 22, 8:43 am
  #59  
 
Join Date: Aug 2011
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Originally Posted by fdem View Post
I fly this route monthly and have to admit when they do a drinks run prior to meal service I say how amazing as it is very rare. Canít understand why BA donít have general service standards across the board, always feel it is hit and miss
PMI is band 2 and there shouldn't be a drinks round before meal. It is frustrating as crew who are actually delivering the service correctly are being misunderstood as not following the standards !
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Old Jun 16, 22, 9:01 am
  #60  
 
Join Date: Aug 2011
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So just to clarify as it seems a lot of people are discussing whether a drinks round should happen before meal.
The standard is
​​​​Up to 150 mins block time are express, band 1 and band 2 flights, so no drinks before meal. You are offere drinks with your meal (cold meal, unless it is breakfast service), and you are also meant to be offered tea and coffee at the same time. No menus on these routes except domestic.

Over 150 mins block time (bands 3,4,5), a drinks round with snack precedes the meal service (hot meals), and menus are given either on the ground time permitting or in the air before the drinks round starts.

If there are less than 12 customers the service can be hand delivered, otherwise should be from a trolley.
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