gcuk

Did you upgrade an economy class ticket on a non-BA flight code? Not all airline codes give the higher TPs and avios on a POUG/airport upgrade type offer.

Serendipity7

No, it was just a standard Business Class booking worth 1376 Avios and 40 TP per flight. I only got 491 Avios and 10 TP posted.

Melodsal

BAMissingAvios got back to me today with help on crediting my missing flight! She is awesome (and still around)

ratechaser

Whilst I'm sure we are all grateful for BAMissingAvios on this forum, I'm curious about the strategy here. Is it a conscious BA decision to provide a point of escalation for a recognised noisy minority that frequent this board, or is it an individual that has taken it upon themselves to provide some extra help on a best efforts basis (presumably with at least tacit support from their management).

Either way, long may it continue - I've had no pressing need to call upon her for assistance but it's comforting to know she is there.

Would be even more comforting if everything worked well at BA in the first place, but as I myself work for a massive multi tentacled organisation with archaic IT and people that don't talk to each other, I'll accept that we have to be realistic sometimes

jerry a. laska

The thread started by the wonderful former BA Executive Club representative Nicci when setting up the various BAEC lurker accounts:
Some news from the BAEC team and changes to how we manage queries

Svantevit

And for me as well. Very much appreciated :

Svantevit

scubadu

Agreed. BAMissingAvios generously assisted in crediting my BAEC account for several Alaska Airlines flights, which seem to chronically not post. I really appreciated that assistance, but the better solution of course would be for BA to simply fix the issue so that this human intervention is not necessary.

Regards

blurt91

Just about to put in missing avios claim via website before trying to phone or use the services of BAMissingAvios. It was a BA booking with a 125 ticket and a BA flight number but operated by IB. Boarding pass has IB flight # but does gave my BAEC number. Should I claim it as a missing BA or IB flight, or won't it make the slightest bit of difference? Flight was 12 days ago.

Noppasit

My first leg of BACF to RTM is also missing, I don't know why, is this because of Ł10 eqv. points redemption that was deduct from total fare?

EvilDoctorK

Use the BA flight number with the BA ticket number is the only way it will work in the online form and should be fine as you were actually booked in the BA code ...

blurt91

Thanks for that. Really appreciate your advice, but unfortunately ticket number results in an error.

jonas123

I’ve put these flights through as partner airline claims on the online form, but all have been rejected.

EvilDoctorK

From my experience it works like this

If you have a BA Ticket number (starting with 125-xxx ) then you must put the claim in via the BA form with the BA flight code as the partner form will reject it
If you have a ticket that's not a 125-xxx number then you must put the claim in via the Partner claim site as the BA flight form will only accept 125xxx ticket numbers

I had a similar issue recently with a QR ticket on a BA flight ( with a BA code ) and couldn't do it online

If you were booked on a 125-xxx ticket with a BA coded segment on your ticket then you should be able to put that in online ( doesn't matter that the IB main flight number is on your boarding card, it's what's on the ticket that should matter)

If not then try the 'chat' function on the BA website as your first port of call .. they can raise the claim for you .. give that a couple of weeks and it should get sorted and then if that doesn't work PM the BAMissingAvios account here

blurt91

I will try the chat. Earlier in the year I had the same QR ticket BA issue...all the QR segments credited automatically but the BA segments didn't. As someone who only flies 3 or 4 times a year, I wonder how on earth the truly regular fliers here manage to keep track of what has been credited and what hasn't and the time taken to sort out missing claims.

GabrielExea

Just for a datapoint here that may help some,

Got through to the chat relatively quickly. They are not able to process a claim on my behalf because my name does not exactly match between my executive club account and my passport, think shortened names (John/Johnathan,Chris/Christopher,Dave/David,Ed/Edward). Not sufficient to block travel but, clearly sufficient to prevent the direct linking of passenger flight record to executive club account postings.

So, a request to update this to BA has been sent and this may also resolve the inability to claim for missing avios/TP using the form in future as well.

So, I would recommend for those that have consistent problems here to ensure that this all matches exactly, and it may help with some versions of this issue.