Zero

Over coffee this morning, I collected these:

• "crew scream" (probably - the body of the article actually only had a "stewardess ... whispering")
• "30,000 ft" (almost certainly - it sounds like it happened during the cruise, which was at 38,000 feet and then 40,000 feet)
• G-EUPS picture
• "Stairs at the front of the plane" (probably - the photo looks like the aft stairs)
• "the 12-hour flight"
• "It is the first time"
• "took off at 22.40 last Friday and arrived in the US at 10.55 on Saturday"

So was I - never did find out why. Degsy328 , did you?

does anyone have any thoughts on asking to be transferred to an air Canada flight if the delay is known to be significant (3hrs+) at check in? Would ba be obliged to provide this if asked?

i should add that there is a flight at almost the same ETD from air Canada

Well tonight’s BA85 was another shambles. Delayed roughly three hours (slightly under), with perhaps a hundred people’s bags left behind (including mine).

The staff have given up I think - at the baggage desk they had three piles of reports, all sorted by surname. It really is a joke.

No, you have no legal right to a reroute in that situation, even for a significant delay. If it’s cancelled, then you do, but getting BA to do it on to a none One World carrier might be a challenge, regardless of what the legislation says!?

Although Which reckon you’re entitled to a reroute if you have been delayed for 5 hours or more? But I’ve not seen that interpretation anywhere else and it’s not how I read Article 6(c)(iii) and Article 8(1)(a).

https://www.which.co.uk/consumer-rights/advice/i-had-a-flight-delay-or-cancellation-can-i-get-compensation-a366S8c1zHl2

https://www.legislation.gov.uk/uksi/2019/278/regulation/8/made

The cynic in me feels that BA wouldn't be offering refunds for 5+ hour delays if they weren't obliged to do something beyond duty of care and compensation...

https://www.britishairways.com/en-es...refund-options

Of course, you would also have the problem of getting through to a BA phone agent empowered to re-route you. After the point where the BA flight is clearly 5+ hour delayed and before the departure of the last Air Canada flight of the day... (at least 30 mins earlier than the scheduled departure of the BA flight ex-YVR and even earlier ex-LHR)

With our twice postponed YVR flights bumped to this September, keeping a close on eye on this thread in the hope that 3 months is enough for BA and LHR to have resolved the most pressing issues. Keep them coming!

the problem is down to a limited number of BA A380's functioning and the crazy 3 hr turnaround times at either end, which is a challenge for ths aircraft relative to a 777. Any BA85 delay into YVR means that its 10pm or later and there are limited groundstaff to service the aircraft for the challenging turnaround into BA84.

The legislation provides for the refund if delay is over 5 hours:

iii)when the delay is at least five hours, the assistance specified in Article 8(1)(a).

Article 8Right to reimbursement or re-routing

1.Where reference is made to this Article, passengers shall be offered the choice between:

(a)- reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,

- a return flight to the first point of departure, at the earliest opportunity

Are they due some credit for a bit of proactive work in advance? Isn't this better than waiting for the flight to arrive, and then getting 100 pax to queue up to fill out their reports individually?

Of course. My moan wasn’t at them, you could see they were frustrated, it’s at the numpties in Waterside who put them in this position. Bloody joke.

Did I ever get lucky! Flew BA84 on Friday, only one hour delay and luggage out in 30 minutes!! Apparently the day before… https://news.sky.com/story/amp/enorm...ystem-12635856

That’s at T2 though so wouldn’t be relevant to BA - not that they haven’t had their own baggage issues of course!