All BAEC Household accounts locked
Jun 1, 2022, 4:14 pm
#1
Original Poster
Join Date: Jun 2022
Posts: 2
All BAEC Household accounts locked
Recently I enrolled my brothers and parents into my BAEC household account, (my husband and daughter were already part of household), I encouraged all household members to join avios rewarding surveys which gave each of them few hundred avios for each individual BAEC account . This week, we got email to each household account that some unusual activity taken place due to which account has been locked and investigation will take 2 weeks. This happened to all our BAEC accounts. I am not sure what to do as every member of household had put effort into their surveys that should not have been problem with getting these avios transferred to our baec account. Any suggestions.
Jun 1, 2022, 4:33 pm
#2
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,828
Recently I enrolled my brothers and parents into my BAEC household account, (my husband and daughter were already part of household), I encouraged all household members to join avios rewarding surveys which gave each of them few hundred avios for each individual BAEC account . This week, we got email to each household account that some unusual activity taken place due to which account has been locked and investigation will take 2 weeks. This happened to all our BAEC accounts. I am not sure what to do as every member of household had put effort into their surveys that should not have been problem with getting these avios transferred to our baec account. Any suggestions.
Do you, your husband, daughter, parents and all of your brothers all live at the same address? That is one of the requirements of a household account.
Jun 1, 2022, 5:01 pm
#3
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,198
Jun 1, 2022, 5:18 pm
#5
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,538
Jun 1, 2022, 5:51 pm
#6
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,828
Not according to the BA website.
"If you’d like to make travelling together a more rewarding experience, then perhaps a Household Account is for you. It’s free to create, and means you can pool your Avios with up to six people who live with you"
https://www.britishairways.com/en-ca...ehold-accounts
"If you’d like to make travelling together a more rewarding experience, then perhaps a Household Account is for you. It’s free to create, and means you can pool your Avios with up to six people who live with you"
https://www.britishairways.com/en-ca...ehold-accounts
Jun 1, 2022, 5:58 pm
#7
Join Date: Sep 2009
Posts: 2,827
Terms and Conditions
Effective from 12 November 2021What’s changed?
Household Accounts
- Changes were made so that it is no longer required for all members of a Household Account to reside in the same address; and as such, each individual member in a Household Account can submit a change of address in relation to their own personal records.
Jun 2, 2022, 2:31 am
#9
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,868
Provided nothing untoward is going on the accounts will be unlcked in a couple of weeks as indicated in the mail you have received.
