ermis177

There is a general consensus that IB is known for their subpar customer services. Both on the ground and on air. Most of my experiences have been average to bad. On the other hand the food was very good, good PE and J seats on A350 and all my flights were on time.

LCY8737

The posts on this thread seem to indicate otherwise.

ermis177

I really don’t want to comment regarding the ‘posts’…

Prospero

The only worry I’d have flying business on Iberia between MAD and TLV at the moment is the risk of an aircraft sub from a mainline IB A330-200 to a Level A330-200. This appears to happen once or twice each week. Other than that IB’s service is fine

orbitmic

Absolutely not my experience. My IB flights have been consistently very good to excellent especially in J (what the OP is asking about) so count me out of the "consensus". In terms of airline (as opposed to routing which the OP mentioned separately), I genuinely cannot understand rejecting IB to be willing to accept AY whilst in my view, IB to TLV is an infinitely superior product to AY.

And to be clear, as noted by others, the OP was given more than two weeks notice, so no compensation will be due.

HIDDY

Let us know what happens. To be honest I've read umpteen Iberia 'horror' stories over the years and I've yet to have a negative experience either in economy or business class with them. Other customers are obviously much harder to please!!

Flying Yazata

The main problem of the OP is this sort of pandering:

It's not like you have plenty of days and hours left to your departure, but yet you're still on FlyerTalk posting a thread - sorry, double posting a thread, with questions that are no longer relevant. You should have prioritised rebooking yourself at the first possible opportunity. Not in the final hours before departure.


I assume nobody has done anything about this yet? Should close the thread not relevant for the ticketing carrier.

Indeed, so very true. TLV would've been easily doable with five different OW airlines, but it should have been handled days ago. And it's also silly to make loads of assumptions about IB and waste time on the rebooking of a very simple itinerary. Well, hopefully the OP learns to be a bit more practical next time.

coleslaw

So, Carolina2Cali , what happened?

Misco60

It's a pity that the OP hasn't returned to update the forum, particularly after asking for (and receiving) so much advice, but he's recently been in the RJ forum asking about an economy-class flight he has booked to Tel Aviv so things don't appear to have gone entirely to plan...

Carolina2Cali

Sorry, I don't recall seeing this tag, and/or I was in the midst of crazy traveling... I used all the advice given to make the best educated guesses as to how to move forward, and here's what I did.

Called the night before to make sure I wouldn't have my return flights cancelled if I didn't take the LHR-TLV leg, told all was fine, don't need to do anything. He didn't sound, confident, so I called again at 6 am and got someone else who did, and he "removed" the cancelled leg from my record and then said all should now be fine. Both told me I wouldn't know the "Refund" for the leg until I returned back to the States. I submitted a form/request and will now wait (apparently up until 10 weeks) to see what they deem appropriate for the refund. First leg went relatively fine minus the privacy door being stuck and reaching into the cupholder and grabbing some really gross used earbuds by accident. I then hung out in London for 5 days, enjoyed the Jubilee, paid my butt off in points to stay at the Hyatt East London after my friend's I was crashing left London (Andaz Hyatt). Then booked on RJ with a 23 hour layover in Amman, from LHR-AMM-TLV. Enjoyed the Hyatt in Amman very much, and the airport lounge was lovely! Arrival to TLV was fine, but leaving TLV on El Al for Italy and then returning to TLV were pure nightmares. I recommend everyone avoid TLV airport at all costs and if you must visit, plan for several hours at one of many securities. Plenty of issues with the plane returning back to LAX which I added into my comments to BA, but in terms of the actual flight following schedule, short of some delays, it went ok. Major props to BA flight attendant Emilio for crawling all over the ground to manually lower or raise my lie-flat seat and the neighbors on either side of me (one who eventually had to move permanently and one who had to sit in a different seat for takeoff and landing), and to the pilot who was cheeky about all of our delays. Less props to the gate agent who lied and said they were cleaning the plane from LHR-LAX for just 5 more minutes, for two hours, lol. Anyways, thanks all!