TUI booked PNR to MBJ
May 23, 2022, 8:33 am
#1
Original Poster
Join Date: Nov 2003
Location: United Kingdom
Programs: BAEC
Posts: 383
TUI booked PNR to MBJ
A booking has been made to Jamaica via TUI. Initially it has been booked Economy both ways. We now discover how reasonable the difference is to come back in WT+.
Have contacted TUI to upgrade the return leg, who have referred to BA. Have contacted BA who have referred to TUI!!!
Has anybody else had this experience and how do you resolve it?
Thanks.
Have contacted TUI to upgrade the return leg, who have referred to BA. Have contacted BA who have referred to TUI!!!
Has anybody else had this experience and how do you resolve it?
Thanks.
May 23, 2022, 8:40 am
#2
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Hi
Just to confirm
The holiday ( or flight only?) Was booked via tui but the flights are BA flights?
If that is the case then I think you will have to deal with tui for this as it is a ta booking
on the day of departure you could pay ba directly at the airport if upgrades are available
BA may be able to do it at t-24hrs or so
Regards
TBS
Regards
Just to confirm
The holiday ( or flight only?) Was booked via tui but the flights are BA flights?
If that is the case then I think you will have to deal with tui for this as it is a ta booking
on the day of departure you could pay ba directly at the airport if upgrades are available
BA may be able to do it at t-24hrs or so
Regards
TBS
Regards
May 23, 2022, 8:44 am
#4
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In terms of doing a change if you think the fare difference is small, then yes you need to deal with your travel agent, so TUI, to do that change.
May 23, 2022, 12:20 pm
#7
Join Date: Feb 2012
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Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.
So if it isn't BT or IT fare, BA ought to be able to manage the upgrade I think?
May 23, 2022, 12:24 pm
#8
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Are you sure? From BA.com:
Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.
So if it isn't BT or IT fare, BA ought to be able to manage the upgrade I think?
Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.
So if it isn't BT or IT fare, BA ought to be able to manage the upgrade I think?
my understanding is this is a fare change where the WTP fare is not much more than the OP paid, so they want to pay the fare difference to upgrade. That would be something done by the TA since it is just a change.
May 23, 2022, 12:29 pm
#9
Join Date: Feb 2012
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is this an upgrade? I don’t see that you would be offered a POUG on MMB, and I don’t think this is a UuA or a GUF is being applied?
my understanding is this is a fare change where the WTP fare is not much more than the OP paid, so they want to pay the fare difference to upgrade. That would be something done by the TA since it is just a change.
my understanding is this is a fare change where the WTP fare is not much more than the OP paid, so they want to pay the fare difference to upgrade. That would be something done by the TA since it is just a change.
BA, should be within their remit to arrange...
May 23, 2022, 12:44 pm
#10
Join Date: Sep 2012
Posts: 2,573
Are you sure? From BA.com:
Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.
So if it isn't BT or IT fare, BA ought to be able to manage the upgrade I think?
Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.
So if it isn't BT or IT fare, BA ought to be able to manage the upgrade I think?
May 23, 2022, 1:11 pm
#11
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But it isn't semantics. This is a booking change - in the same way if the OP wanted to change to flights on a different day. This is not an upgrade in the way you are referring to. I am afraid this is with a TA to do on a TA booking, not BA.
May 23, 2022, 1:11 pm
#12
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