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First class SIN-LHR ran out of amenity bags

First class SIN-LHR ran out of amenity bags

Old May 21, 22, 4:52 am
  #31  
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Update.
Any crew member can request wash bags to be sent out to customers who did not receive one under First Customer Resolution.
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Old May 21, 22, 5:15 am
  #32  
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Originally Posted by Exsilver View Post
I tried doing that on line but for some reason it wonít accept my ticket number. Itís the thought of trying to call that puts me off.
I'm not sure ORC can be done online, a phone call (yes, I know!) is the quickest and easiest way to do those. If you are making a claim for other expenses or compensation then feel free to include it in the narrative there. That may work, but likely to be overlooked because of the teams involved.
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Old May 21, 22, 6:00 am
  #33  
 
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I think the current womenís amenity bag looks better than the rather drab menís one.
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Old May 21, 22, 6:12 am
  #34  
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Originally Posted by crazy8534 View Post
I think the current womenís amenity bag looks better than the rather drab menís one.
I guess that depends on how flamboyant you are? 😂
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Old May 21, 22, 6:25 am
  #35  
 
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Originally Posted by crazy8534 View Post
I think the current womenís amenity bag looks better than the rather drab menís one.
They always have since the move to Temperley imo.
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Old May 21, 22, 6:39 am
  #36  
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Originally Posted by S_W_S View Post
They always have since the move to Temperley imo.
Iíll second that.
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Old May 21, 22, 7:11 am
  #37  
 
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Originally Posted by fliegwech View Post
When purchasing a first class ticket I'm not aware that it is a contractual requirement to receive an amenity kit. BTW: I have about 35 CW kits at home. For 100 GBP each I'm happy to sell.
Maybe not contractual but certainly advertised as per BA website:
  • Exceptional, elegant British service
  • Your own private, spacious suite
  • A fully flat bed with a foam and microfibre mattress topper and 400 thread count bedding
  • Delicious, indulgent fine dining with exclusively designed crockery, cutlery and glassware from the finest British designers, William Edwards, Studio William and Dartington
  • Exclusively designed Temperley London loungewear, amenity bag and slippers
  • Seven-piece luxury skin and body care collection from Elemis
  • Access to luxurious lounges
  • Exclusive and dedicated service
  • Priority boarding, straight from an exclusive First lounge
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Old May 21, 22, 7:14 am
  #38  
 
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Interesting that slippers are mentioned on there, I had to ask for them last week - they weren't proactively offered.
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Old May 21, 22, 8:07 am
  #39  
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I flew back from BOS a week or so ago, and was offered the mens slippers, pyjamas, and washbag.

I declined and asked for the womens ones as I give them to the kids (giving a toddler something with a zip and things to open inside, is a fab game!).

I ended up with 2 sets of womens pyjamas, slippers & washbags, and one set of the mens pyjamas and washbag - very kind of the staff.

Crew were faultless throughout.

M
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Old May 21, 22, 8:49 am
  #40  
 
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A wash bag does not feature when I am deciding whether to purchase a flight in First.
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Old May 21, 22, 9:01 am
  #41  
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Originally Posted by Rubecula View Post
A wash bag does not feature when I am deciding whether to purchase a flight in First.
Well, I suppose the food, water, alcohol and so on don't feature - but I bet you'd be annoyed if none of those were available. I imagine you choose based on route and then carrier, given that First Class is not like Business Class and only available (on any carrier) on certain routes.

It's a little like the comment in another thread about a broken and non-functional Club Suite seat where the hapless passenger paid £450 for the upgrade at the airport and someone thought that a chargeback was not appropriate because the airline had flown her from A to B.
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Old May 21, 22, 9:28 am
  #42  
 
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Originally Posted by GrannyWeatherwax View Post
Well, I suppose the food, water, alcohol and so on don't feature - but I bet you'd be annoyed if none of those were available. I imagine you choose based on route and then carrier, given that First Class is not like Business Class and only available (on any carrier) on certain routes.

It's a little like the comment in another thread about a broken and non-functional Club Suite seat where the hapless passenger paid £450 for the upgrade at the airport and someone thought that a chargeback was not appropriate because the airline had flown her from A to B.
My comment is nothing like what I have highlighted in bold.
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Old May 21, 22, 10:51 am
  #43  
 
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Originally Posted by Can I help you View Post
BA has always had problems with loading wash bags and sleeper suits on this route as there has to be enough round tripped from LHR for 4 full sectors. I expect that either the crew didn’t know where to find them as in BAs wisdom they could have been loaded in any galley...
Seriously? Aren't there "designated" places where amenity kits are kept before distribution to passengers?
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Old May 21, 22, 10:53 am
  #44  
 
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Originally Posted by Rubecula View Post
A wash bag does not feature when I am deciding whether to purchase a flight in First.
It does for some people. For example, those who fly around collecting Rimowas, why not Laliques and Temperlys?
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Old May 21, 22, 10:59 am
  #45  
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Originally Posted by carrotjuice View Post
Seriously? Aren't there "designated" places where amenity kits are kept before distribution to passengers?
BA have a habit of putting things in different places depending on the route, if you are not thorough you can easily missing things that are double banked in the rear galley for customers in First, crew working in WT assume you know itís there and donít feel the need to share.
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