chris87

As an update, I just bit the bullet and phoned. I was expecting a long wait, but got through on the Gold line within 3 minutes and it was all sorted within another 3 minutes. The remaining flights seem to be filling up very quickly - there was only one remaining flight to LHR with any seats available in Club.

mclachlan4321

Well done. I called what I think is the silver line, and whichever choice I make, end up being cut off.

Never Stansted

My CAG-LGW flight on Aug 18th was just cancelled. Options on Ba.com don't work for me, and I can't get through on the phone. Top class service as ever.

lcylocal

As you say you will need to phone but on most days, the best options seem to be ITA onto BA in mainland Italy. Or you could switch to the OLB service of it works around other things.

Edit: I had forgotton the ITA policy is only until 31/07/22. Hopefully it gets extended. These policies all really need extending until at least October now.

tombole88

Need some guidance from those who are hopefully more wise than me on this.

So my wife, 2 children and mother in law were booked CE rtn to Nice in August (13th - 23rd), paid for by avios. Me and father in law are driving. Got the email from BA saying both legs cancelled and contact them. No rerouting option offered only cancellation. My wife rung up and got through in about 15mins only to be told there’s an IT issue and there’s nothing they can do at the minute…. What a surprise. Has been promised a call back… nothing yet (circa 6hrs on).

Flight prices are now through the roof and very limited in their options. As a backstop until figured out options have quickly found and booked them return CE flights from Marseille but getting there is proving more challenging.

What I’m trying to understand is what options do you have if cancelled over 14 days. Clearly a refund (expect all taxes back plus avios) but should they offer a reroute option also? This is not 100% clear. Ideally don’t want to Chuck a 5yr old and 1yr old in the car down there but at this rate could be the only option

gcuk

Yes you are entitled to rebooking for free, or refund. If avios seats aren’t available, BA will rebook you in revenue seats.
You are also entitled to request a gateway change, within 300 miles, for any cancelled sector.

Never Stansted

There’s actually another BA flight that works for me as I can stay in CAG for an extra day, but because it involves an overnight connection at LGW I can’t rebook online. I’ve tried to call eight times today, mixture of UK and US numbers. Got through the first time and reached a panicked agent who said that ‘all systems are down’ and to call back in two hours. Tried seven more times and got the message saying they couldn’t take the call.

corporate-wage-slave

Yes, EC261 provides the protection here, and the details are to be found in the main EC261 thread, which in turn can be found via the BA Forum Dashboard. In summary BA have to offer you a rebooking option or a refund, and the critical points are it's your choice, not BA's, it applies to redemptions, and the CAA guideline is that at least one same day rebook should be offered. Check out LCY and LGW, since NCE is served by more than LHR. If you can't make a BA option work, then BA can reroute on other airlines, and can offer a change of gateway, including to MRS. These options won't normally appear in your Disruption screen. So Iberia, Aer Lingus, Lufthansa Group of airlines, ITA are all possible rebook airlines. I would consider cancelling the MRS service for a full refund which should be possible within 24 hours - BA should be able to offer than under the changed gateway offer.

rather_be_on_a_griffin

Shorthaul leg cancelled on CDG-LHR-JFK and rebooked on CDG-JFK (AA). App errored out but I just left it and this evening the new flight is there and I can book a seat. I wish the app didn’t error but overall not bad

alc16

Can anyone see if these two flights have been canned yet? MMB
Date of travel 21 Aug
BA1383 MAN-LHR
BA0566 LHR-MXP

GLAtrans

Using the public BA timetable search at https://www.britishairways.com/trave...s/public/en_gb both seem to still be running. (My LHR-MUC flight was recently cancelled and has been removed from the timetable there.)

alc16

Ah ok thanks for this.

PUCCI GALORE

I have an un-cancellation. We were booked SOF-LHR on a Monday in September. It was cancelled and I got BA to rebook us via FRA with LH. The original direct flight has been reinstated. Can I ask them to change us back?

I did ask this question previously but didn’t get any opinion, so I’m repeating it as I don’t want to sit interminably on the phone if there’s no point. I can’t see why they’d refuse as it’s more money for them.

KARFA

Yes you can.

tombole88

Super many thanks thought this was the case. Just trying to navigate the not so helpful BA IT and customer service team.

Amazing, this is great advice thank you. Being Bristol based LCY and LGW aren’t ideal but for me are surely better than the alternative of the car. So far BA just seen keen to offer a refund but will look to get resolved asap this Mel it and cancel the MRS rtn leg within the 24hrs