Tier point calculator error on ba.com for AA flights in certain classes
May 11, 2022, 9:14 am
#46
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
Evening all
Just got back and find my final flight has also posted incorrectly - 0 TP for LHR-MAN in J. So I'll need to claim for that as well. I'm guessing for these as bought through AA with 001-xx ticket number that have to go throught the Partner Airline claim form, even though these are BA operated flights?
Also of note the incorrect LHR-BOS shows in my transactions as "Club Europe (D)" which is probably why those TP didn't work!
Cheers
TT
Just got back and find my final flight has also posted incorrectly - 0 TP for LHR-MAN in J. So I'll need to claim for that as well. I'm guessing for these as bought through AA with 001-xx ticket number that have to go throught the Partner Airline claim form, even though these are BA operated flights?
Also of note the incorrect LHR-BOS shows in my transactions as "Club Europe (D)" which is probably why those TP didn't work!
Cheers
TT
May 18, 2022, 9:56 am
#48
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
I have an upcoming AA flight crediting to my BA account that will put me over from Silver to Gold. It was booked in J so I went to the AA site and looked at the "change flight" options and oddly was able to change my existing flight to the exact same flight in I class. I suppose technically that's a change from a refundable to a non-refundable fare but that's not a worry for me. YMMV, but I am glad to avoid any hassle claiming missing TPs after the fact.
May 18, 2022, 3:16 pm
#49
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
Evening all
I've just tried submitting a claim and get an error
BA IT at its best.
I've been able to claim for the second flight but the first steadfastly refuses!
Any other suggestions - it's the 140 TP I really want!!
edit - I've found another form to submit a claim from the FAQ links so used that instead.
also. Something really wrong with BA site - my my account transaction history it says I have no transactions to show!!
Cheers
TT
I've just tried submitting a claim and get an error
Please check the following:
Unable to process request please retry later.BA IT at its best.
I've been able to claim for the second flight but the first steadfastly refuses!
Any other suggestions - it's the 140 TP I really want!!
edit - I've found another form to submit a claim from the FAQ links so used that instead.
also. Something really wrong with BA site - my my account transaction history it says I have no transactions to show!!
Cheers
TT
Last edited by travellingtechie; May 18, 2022 at 3:42 pm Reason: update post
May 18, 2022, 3:48 pm
#50
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,556
I have just got my missing AA TPs credited - I was calling BA about something else and mentioned the missing TPs and they dealt with it there and then - noting that the web-claim form wasn't working (well). Is it just 'J' class - my economy (S,V,K) were credited correctly.
May 19, 2022, 1:26 pm
#51
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,227
It looks as if BA have fixed the issue with their TP calculator as it now shows the correct Tier Points for AA operated flights:
When I rang BA about this the claim still had to be "sent away" to be looked at. Unlike CKBA it wasn't possible to have it dealt with there and then.
When I rang BA about this the claim still had to be "sent away" to be looked at. Unlike CKBA it wasn't possible to have it dealt with there and then.
May 19, 2022, 1:37 pm
#52
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
May 19, 2022, 2:58 pm
#53
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
I’ve just checked my future bookings.
The 2 itineraries were previously understating the total TP I expected to earn because of the 0 TPs showing for D and J class bookings.
Both bookings now show the correct TPs for the itinerary so it seems that the problem is indeed fixed and the correct TPs should post automatically.
The 2 itineraries were previously understating the total TP I expected to earn because of the 0 TPs showing for D and J class bookings.
Both bookings now show the correct TPs for the itinerary so it seems that the problem is indeed fixed and the correct TPs should post automatically.
May 19, 2022, 3:48 pm
#54
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,227
The only reason they might exist would be if AA started to operate widebody aircraft on domestic routes and offered a true PE fare for seats in the PE cabin. DFW - HNL is the only domestic route this year (that I am aware of) that has this, whereas I am pretty certain last year it also included DFW / ORD to Anchorage. Other than that I can't think of any reason why they'd be listed. Widebody aircraft on domestic itineraries obviously have the PE cabin available as MCE but at normal coach pricing and TP earning.
Jun 11, 2022, 2:27 am
#55
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
I am still waiting for the TP to post. My friend who travelled on the same booking got his within a couple of days. This is getting frustrating. I need these TP to get to gold. I can't find any way to contact BA to chase this other than hold on the phone! Do they have a presence on this forum where I could just PM the case number and ask for an update?
Cheers
TT
Cheers
TT
Aug 11, 2022, 7:22 am
#56
Join Date: May 2022
Location: London
Posts: 1
I still have the same problem and missing Tier Points from SFO-PHI-DCA travelling in AA business on the 1st May - 180 missing Tier Points.
Raised a complaint on the 27th June, and now still no response. Have tried chasing via the phone two weeks' ago - helpful agent said they'd raise it again and I should have it resolved in 7 days. Still nothing.
Raised a complaint on the 27th June, and now still no response. Have tried chasing via the phone two weeks' ago - helpful agent said they'd raise it again and I should have it resolved in 7 days. Still nothing.