Tier point calculator error on ba.com for AA flights in certain classes
Apr 30, 2022, 4:31 am
#18
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
this is another problem on the pile… ba doesn’t want us to call them. Yet there are so many problems that are impossible to resolve without calling…. With my to year resetting next Sunday and needing two as j class segments for qualification, I’m already prepared for multiple calls and problems.
Apr 30, 2022, 5:12 am
#19
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 233
Tier point calculator error on ba.com for AA flights in certain classes
Afternoon all
I have a question. Have booked a flight LHR>BOS in business through AA, but it is a BA flight (having an AA flight number). The flight was recently changed due to a cancellation and I see now the fare class is D. Not sure what it was origianlly as confirmation email never arrrived.
Looking at the Avios/Tier point calculator, D class on BA gets 140 TP but on AA does not.
So my question is for the purposes of earning, will the flight give the TP or not ?
Cheers
TT
I have a question. Have booked a flight LHR>BOS in business through AA, but it is a BA flight (having an AA flight number). The flight was recently changed due to a cancellation and I see now the fare class is D. Not sure what it was origianlly as confirmation email never arrrived.
Looking at the Avios/Tier point calculator, D class on BA gets 140 TP but on AA does not.
So my question is for the purposes of earning, will the flight give the TP or not ?
Cheers
TT
Apr 30, 2022, 5:33 am
#20
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,907
Afternoon all
I have a question. Have booked a flight LHR>BOS in business through AA, but it is a BA flight (having an AA flight number). The flight was recently changed due to a cancellation and I see now the fare class is D. Not sure what it was origianlly as confirmation email never arrrived.
Looking at the Avios/Tier point calculator, D class on BA gets 140 TP but on AA does not.
So my question is for the purposes of earning, will the flight give the TP or not ?
Cheers
TT
I have a question. Have booked a flight LHR>BOS in business through AA, but it is a BA flight (having an AA flight number). The flight was recently changed due to a cancellation and I see now the fare class is D. Not sure what it was origianlly as confirmation email never arrrived.
Looking at the Avios/Tier point calculator, D class on BA gets 140 TP but on AA does not.
So my question is for the purposes of earning, will the flight give the TP or not ?
Cheers
TT
Yes it will.
The tier point display on ba com is wrong.
We have had a number of comments on here recently about this.
However if it posts incorrectly you may have to raise a complaint.
Regards
Tbs
Apr 30, 2022, 11:16 am
#22
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,227
Exact same issue for me. LAS to ORD in F on Thursday with AA saw 5299 Avios post the following day but zero TPs.
I’ll submit a claim when I get home but it’s frustrating that basic stuff like this is messed up. It’s hardly any wonder that CR are so busy when they have to sort out claims like this where the automatic process is broken.
I’ll submit a claim when I get home but it’s frustrating that basic stuff like this is messed up. It’s hardly any wonder that CR are so busy when they have to sort out claims like this where the automatic process is broken.
Apr 30, 2022, 4:55 pm
#23
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 78
AA J/D biz fares now 0 tier points?
I just flew LHR-JFK-LAX-SYD, all AA marketed in D class. But got zero tier points for it?
Looking at the calculator on BA, all AA D and J fares now have zero TPs? Surely this must be an error, any idea how to get BA to solve this? If I call, the ops people will likely credit as per the calculator, instead of actually fixing the problem.
Thoughts? Or have I just missed out on several hundred TPs by booking a more expensive ticket when I was available?
Looking at the calculator on BA, all AA D and J fares now have zero TPs? Surely this must be an error, any idea how to get BA to solve this? If I call, the ops people will likely credit as per the calculator, instead of actually fixing the problem.
Thoughts? Or have I just missed out on several hundred TPs by booking a more expensive ticket when I was available?
Apr 30, 2022, 5:00 pm
#24
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,927
Yes an error by BA (again) unfortunately. There is some discussion about it here already AA Flight crediting Avios but not Tier Points?
it really is beyond me how anyone could have entered that in and thought to themselves that it looked correct.
it really is beyond me how anyone could have entered that in and thought to themselves that it looked correct.
May 4, 2022, 4:20 am
#28
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
Update, kind of!?
I got a reply to my complaint, a standard thing apologising and giving me 5000 Avios!? No discussion of the TPs (only I got them, not my wife) issue or indication if that is it, a fob-off, or they are working on it?
Tried to call, got through amazingly but cut off twice trying to reach the Accounts Team, who are too busy.
Much as £40 worth of Avios is appreciated, its not 140 TPs each and the Gold Benefits it will help attain!
So what now? Open to suggestions?
I got a reply to my complaint, a standard thing apologising and giving me 5000 Avios!? No discussion of the TPs (only I got them, not my wife) issue or indication if that is it, a fob-off, or they are working on it?
Tried to call, got through amazingly but cut off twice trying to reach the Accounts Team, who are too busy.
Much as £40 worth of Avios is appreciated, its not 140 TPs each and the Gold Benefits it will help attain!
So what now? Open to suggestions?
Last edited by Alan T; May 4, 2022 at 4:28 am
May 4, 2022, 4:25 am
#29
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,897
Update, kind of!?
I got a reply to my compliant, a standard thing apologising and giving me 5000 Avios!? No discussion of the TPs (only I got them, not my wife) issue or indication if that is it, a fob-off, or they are working on it?
Tried to call, got through amazingly but cut off twice trying to reach the Accounts Team, who are too busy.
Much as £40 worth of Avios is appreciated, its not 140 TPs each and the Gold Benefits it will help attain!
So what now? Open to suggestions?
I got a reply to my compliant, a standard thing apologising and giving me 5000 Avios!? No discussion of the TPs (only I got them, not my wife) issue or indication if that is it, a fob-off, or they are working on it?
Tried to call, got through amazingly but cut off twice trying to reach the Accounts Team, who are too busy.
Much as £40 worth of Avios is appreciated, its not 140 TPs each and the Gold Benefits it will help attain!
So what now? Open to suggestions?
May 4, 2022, 4:30 am
#30
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
PM to BAMissingAvios ?
Cheers, yes, I think I’ll have to.
No doubt shortly followed by another, chasing up the DTP for another upcoming BAH!? 🙄