Executive Club Gold desk woes
#1
Original Poster
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
Executive Club Gold desk woes
Has anyone else been having as much as trouble as me with reaching the Executive Club desk for Gold members? Half of the time the automated system simply says "due to heavy call volume we cannot answer your call as this time" and the other half it puts me on a 30-40 minute hold after which I give up. How else am I supposed to get answers that the website or the app do not provide? Such BS.
#3
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
#4
Original Poster
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
Well, sure. Two questions:
1. Why hasn’t the LHR-AMS flight I took 2 weeks ago posted to my account yet?
2. Tomorrow I’m flying LHR-SEA J booked as AA codeshare. The Avios calculator says that the flight would get Avios, but 0 TPs for J/D class. Is that correct or a glitch? And if a glitch how do I actually get TPs for it?
1. Why hasn’t the LHR-AMS flight I took 2 weeks ago posted to my account yet?
2. Tomorrow I’m flying LHR-SEA J booked as AA codeshare. The Avios calculator says that the flight would get Avios, but 0 TPs for J/D class. Is that correct or a glitch? And if a glitch how do I actually get TPs for it?
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Have you yet made a claim via the website? If not, why not try doing that first?
If nothing happens for a long time, then there are other FT resources that can help out. You can ask us again then.
#6
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,908
Hi,
And for 2
The AA earning table on BA.com is wrong ( glitch) . You will get avios and tps for the flight.
Regards
TBS
And for 2
The AA earning table on BA.com is wrong ( glitch) . You will get avios and tps for the flight.
Regards
TBS
#8
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
Before another "missing Avios" thread is started, tips for OP:
1. Try and retroclaim via Claim Missing Avios on ba.com, if that doesn't work, then you can claim over the phone, don't ask why or show grief, just politely ask and usually for BA flights they should be able to credit it there and then or pass it onto back office who will get it done for you in no time. If this doesn't work, then you can send a PM to BAMissingAvios here on FlyerTalk and that will most certainly work too. It shouldn't even have to reach the point of sending a PM to her anyway especially for a BA operated service
2. As others have said, you will earn Avios/TPs for your AA Codeshare sector
3. What Shackyshackleton said is not a bad idea at all, once you're through into the queue, it's worth just holding out to reach someone and doing something else on the side, kills 2, potentially 3 birds with one stone then. There have been reports of patchy improvement here and there, but not perfect, I expect as staffing improves and also the schedule stabilises, this will get better, however, the earliest point that will likely happen will be the W22 season
Good luck
1. Try and retroclaim via Claim Missing Avios on ba.com, if that doesn't work, then you can claim over the phone, don't ask why or show grief, just politely ask and usually for BA flights they should be able to credit it there and then or pass it onto back office who will get it done for you in no time. If this doesn't work, then you can send a PM to BAMissingAvios here on FlyerTalk and that will most certainly work too. It shouldn't even have to reach the point of sending a PM to her anyway especially for a BA operated service
2. As others have said, you will earn Avios/TPs for your AA Codeshare sector
3. What Shackyshackleton said is not a bad idea at all, once you're through into the queue, it's worth just holding out to reach someone and doing something else on the side, kills 2, potentially 3 birds with one stone then. There have been reports of patchy improvement here and there, but not perfect, I expect as staffing improves and also the schedule stabilises, this will get better, however, the earliest point that will likely happen will be the W22 season
Good luck
#9
Join Date: Jul 2002
Location: Cayman, San Diego, London
Programs: BA Lifetime Gold, AA 4MM Lifetime Platinum, Hilton Diamond, IHG Diamond Amb, Bonvoy Lifetime Gold
Posts: 1,054
Choose a time of day when the UK is closed, e.g. 12.30am. The agent, probably in the Far East, might respond fairly quickly.
#10
Original Poster
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
#12
Join Date: Jan 2021
Posts: 299
Yeah, that's great but for people who have other commitments it is quite difficult. I have to confess that giving anaesthetics for 10 hours a day and trying to stay on hold for 40 mins is a bit of a problem.
#13
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
BA aren't alone in the horrendous call wait times, QF make BA seem awfully reasonable, as does AY's call centres and AS and AA' during even the slightest meltdown, with the latter guaranteeing one a rude/moody/disinterested agent after all the efforts waiting, at least with BA you are somewhat guaranteed a reasonable, if not great agent
Last edited by AirbusA350; Apr 25, 2022 at 5:24 pm
#14
Join Date: Sep 2018
Posts: 182
Well sadly it's either the choice of trying to at least salvage something and doing whatever one can on the side and waiting otherwise it's no TPs/Avios because these issues with lengthy call centre waits aren't going away anytime soon, likely for months and as a minimum till W22 flying season and that too if there aren't any further wobbles in the schedule relating to dynamic COVID restrictions or any further IT meltdowns.
BA aren't alone in the horrendous call wait times, QF make BA seem awfully reasonable, as does AY's call centres and AS and AA' during even the slightest meltdown, with the latter guaranteeing one a rude/moody/disinterested agent after all the efforts waiting, at least with BA you are somewhat guaranteed a reasonable, if not great agent
BA aren't alone in the horrendous call wait times, QF make BA seem awfully reasonable, as does AY's call centres and AS and AA' during even the slightest meltdown, with the latter guaranteeing one a rude/moody/disinterested agent after all the efforts waiting, at least with BA you are somewhat guaranteed a reasonable, if not great agent
Thanks.
#15
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110