Delayed Flight - Help Needed
Mar 31, 2022, 11:42 pm
#1
Original Poster
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 91
Delayed Flight - Help Needed
Hi,
I’m sitting on a delayed BA flight in NCL (de-icing) and will most probably miss my American Airlines connection (8.40am) to DFW (T5b). I’m scheduled to land into LHR no earlier than 7.45am.
If I do miss my connection where do I go in T5 to get re-booked onto (hopefully) the next flight?
My ticket was bought via a work travel agent but my partners was bought via an online travel agent with a FinnAir flight number for an AA flight. I’m just not sure where to go to speak to someone as it’s not BA.
Thanks
Helen
I’m sitting on a delayed BA flight in NCL (de-icing) and will most probably miss my American Airlines connection (8.40am) to DFW (T5b). I’m scheduled to land into LHR no earlier than 7.45am.
If I do miss my connection where do I go in T5 to get re-booked onto (hopefully) the next flight?
My ticket was bought via a work travel agent but my partners was bought via an online travel agent with a FinnAir flight number for an AA flight. I’m just not sure where to go to speak to someone as it’s not BA.
Thanks
Helen
Mar 31, 2022, 11:50 pm
#2
Join Date: Nov 2010
Posts: 5,596
Hi,
I’m sitting on a delayed BA flight in NCL (de-icing) and will most probably miss my American Airlines connection (8.40am) to DFW (T5b). I’m scheduled to land into LHR no earlier than 7.45am.
If I do miss my connection where do I go in T5 to get re-booked onto (hopefully) the next flight?
My ticket was bought via a work travel agent but my partners was bought via an online travel agent with a FinnAir flight number for an AA flight. I’m just not sure where to go to speak to someone as it’s not BA.
Thanks
Helen
I’m sitting on a delayed BA flight in NCL (de-icing) and will most probably miss my American Airlines connection (8.40am) to DFW (T5b). I’m scheduled to land into LHR no earlier than 7.45am.
If I do miss my connection where do I go in T5 to get re-booked onto (hopefully) the next flight?
My ticket was bought via a work travel agent but my partners was bought via an online travel agent with a FinnAir flight number for an AA flight. I’m just not sure where to go to speak to someone as it’s not BA.
Thanks
Helen
Mar 31, 2022, 11:50 pm
#3
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
There is a very good chance you will be met at the top of the air bridge by a oneworld rep, if not I’d head to the AA desk in T5.
Mar 31, 2022, 11:53 pm
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,803
As you come off the flight, go towards the area for Flight Connections T5 and you will see a Customer Service Desk on the left. Now I am not sure if they can handle 001 tickets but that's where to go first.
Mar 31, 2022, 11:55 pm
#5
Original Poster
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 91
Where is the AA desk in T5?
I’m hoping I can get through the control in enough time and up the escalator but I can’t remember how long before you are timed out. Is it 35 mins?
Thanks both for the replies.
I’m hoping I can get through the control in enough time and up the escalator but I can’t remember how long before you are timed out. Is it 35 mins?
Thanks both for the replies.
Mar 31, 2022, 11:56 pm
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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35 minutes is the maximum, and what I would expect here, but it can be 25 minutes.
Apr 1, 2022, 12:22 am
#8
Original Poster
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 91
Apr 1, 2022, 12:25 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Keep an eye on your BA or AA app, refreshing them when you land in LHR, to see if you get automatically rebooked
Apr 1, 2022, 12:44 am
#10
Join Date: Oct 1999
Location: New York
Posts: 7,347
There are three more flights to DFW today.
AA 21 departs at 9:35am - Plenty of economy seats left - first & business & premium economy all sold out
However, you might not make it to this flight, unless oneworld transfer desks work their magic.
BA 193 departs at 1:15pm - first and premium economy/World Traveller Plus available only
AA 79 departs at 1:50pm - business and premium economy available only
Of course all these information come from expertflyer and both airlines might held off seats for misconnection.
I think you will make it to DFW today for sure. The question is how long you will have to spend in Heathrow this morning.
Carfield
AA 21 departs at 9:35am - Plenty of economy seats left - first & business & premium economy all sold out
However, you might not make it to this flight, unless oneworld transfer desks work their magic.
BA 193 departs at 1:15pm - first and premium economy/World Traveller Plus available only
AA 79 departs at 1:50pm - business and premium economy available only
Of course all these information come from expertflyer and both airlines might held off seats for misconnection.
I think you will make it to DFW today for sure. The question is how long you will have to spend in Heathrow this morning.
Carfield
Apr 1, 2022, 2:11 am
#14
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Apr 1, 2022, 2:15 am
#15
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Hi
Just to help the op,
Would an ec261 claim be worthwhile here if the delay was long enough?
We had snow flurries on Wednesday and some hail here yesterday but so far it is a nice but frosty day
Regards
Tbs
Just to help the op,
Would an ec261 claim be worthwhile here if the delay was long enough?
We had snow flurries on Wednesday and some hail here yesterday but so far it is a nice but frosty day
Regards
Tbs