30 Mar : [Another] BA Global IT outage
Mar 30, 2022, 3:22 pm
#106
Join Date: Mar 2015
Programs: BA Gold
Posts: 80
Hi there, I got caught up in this today and would appreciate some advice please.
Have a BA holiday booking to Dublin, flight was cancelled this evening after 4 hours in the lounge. can't rebook online as it's with car hire. I booked myself an avios flight for lunchtime from city for tomorrow, hoping to sort it all out afterwards (I want double tier points due from today's flight).
I've just had email saying i've been automatically rebooked for tomorrow morning from city at 0645 in ET. Obviously there's no hope of getting through to the call centres and do anything about this.
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
I also had to throw away a lovely bottle of scotch to go hand-baggage only instead of checking the bag as originally planned, as there was no hope of checking in the bag in time, would love to think they'd pay for that but seems unlikely.
thanks.
Have a BA holiday booking to Dublin, flight was cancelled this evening after 4 hours in the lounge. can't rebook online as it's with car hire. I booked myself an avios flight for lunchtime from city for tomorrow, hoping to sort it all out afterwards (I want double tier points due from today's flight).
I've just had email saying i've been automatically rebooked for tomorrow morning from city at 0645 in ET. Obviously there's no hope of getting through to the call centres and do anything about this.
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
I also had to throw away a lovely bottle of scotch to go hand-baggage only instead of checking the bag as originally planned, as there was no hope of checking in the bag in time, would love to think they'd pay for that but seems unlikely.
thanks.
Mar 30, 2022, 3:22 pm
#107
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,532
oh I do hope so!!! They did that to me from SZG in Feb!!
Mar 30, 2022, 3:28 pm
#108
Join Date: Nov 2011
Location: Yorkshire
Programs: BA Gold & HH Silver
Posts: 1,465
Hi there, I got caught up in this today and would appreciate some advice please.
Have a BA holiday booking to Dublin, flight was cancelled this evening after 4 hours in the lounge. can't rebook online as it's with car hire. I booked myself an avios flight for lunchtime from city for tomorrow, hoping to sort it all out afterwards (I want double tier points due from today's flight).
I've just had email saying i've been automatically rebooked for tomorrow morning from city at 0645 in ET. Obviously there's no hope of getting through to the call centres and do anything about this.
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
I also had to throw away a lovely bottle of scotch to go hand-baggage only instead of checking the bag as originally planned, as there was no hope of checking in the bag in time, would love to think they'd pay for that but seems unlikely.
thanks.
Have a BA holiday booking to Dublin, flight was cancelled this evening after 4 hours in the lounge. can't rebook online as it's with car hire. I booked myself an avios flight for lunchtime from city for tomorrow, hoping to sort it all out afterwards (I want double tier points due from today's flight).
I've just had email saying i've been automatically rebooked for tomorrow morning from city at 0645 in ET. Obviously there's no hope of getting through to the call centres and do anything about this.
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
I also had to throw away a lovely bottle of scotch to go hand-baggage only instead of checking the bag as originally planned, as there was no hope of checking in the bag in time, would love to think they'd pay for that but seems unlikely.
thanks.
Mar 30, 2022, 3:30 pm
#109
Join Date: Nov 2011
Location: Netherlands
Programs: BA Gold; Flying Blue Platinum, Hilton Diamond
Posts: 481
I'm due to be on BA443 tomorrow (AMS-LHR). I've been able to check in online and now have my boarding pass. However, when going back into MMB, it now says the flight is cancelled. Of the options for a different flight, BA443 is an option. In addition, BA are still selling BA443 on their website. So I'm confused as to whether the flight is cancelled or not. Anyone able to shed some light for me. Much appreciated
Mar 30, 2022, 3:33 pm
#111
Join Date: Jun 2012
Posts: 127
I'm due to be on BA443 tomorrow (AMS-LHR). I've been able to check in online and now have my boarding pass. However, when going back into MMB, it now says the flight is cancelled. Of the options for a different flight, BA443 is an option. In addition, BA are still selling BA443 on their website. So I'm confused as to whether the flight is cancelled or not. Anyone able to shed some light for me. Much appreciated
Mar 30, 2022, 3:36 pm
#112
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
can't remember the name of the case offhand but you are correct on the substance.
Mar 30, 2022, 3:36 pm
#113
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
Has the winner of the race to the bottom been declared yet? Is has to be over bar the shouting, surely?
And to think I had a great airport and flight experience up to EDI yesterday. T5 functioning well. Gold wing had no queue. F-lounge had plenty of seating. Boarded on time from an A-gate over a jet bridge. Friendly proactive crew with great teamwork. Welcome from IFM managed pre-take off even though from A17 we departed on 9R. I had my first drink before we had crossed the M25 Northbound. In my hotel at airport before the scheduled arrival time. I was going to publish a new post asking that we all recalibrate ourselves given that "most" of the time, BA is really an excellent airline. Maybe I am the Hex on the airline?
I should keep my opinions to myself. At this rate, they will cancel my return home.
And to think I had a great airport and flight experience up to EDI yesterday. T5 functioning well. Gold wing had no queue. F-lounge had plenty of seating. Boarded on time from an A-gate over a jet bridge. Friendly proactive crew with great teamwork. Welcome from IFM managed pre-take off even though from A17 we departed on 9R. I had my first drink before we had crossed the M25 Northbound. In my hotel at airport before the scheduled arrival time. I was going to publish a new post asking that we all recalibrate ourselves given that "most" of the time, BA is really an excellent airline. Maybe I am the Hex on the airline?
I should keep my opinions to myself. At this rate, they will cancel my return home.
Mar 30, 2022, 3:37 pm
#114
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,771
I've just had email saying i've been automatically rebooked for tomorrow morning from city at 0645 in ET. Obviously there's no hope of getting through to the call centres and do anything about this.
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
The main question is what should I do tomorrow?
Secondary question is how much i can reasonably wring BA for all this. it was an incredible experience in the airport. no one knew anything and were freely sending people to the next point where no one knew anything either. I want delay compensation and i want tier points, and at a minimum a refund of the avios and cash i've spent on the extra flight. (as well as heathrow express etc).
Mar 30, 2022, 3:38 pm
#115
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,318
My heart goes out to anyone put through the wringer over this. Who would have thought this gift would keep on giving.
My heart definitely does not go out to British Airways though, or any of the leadership team. I actually confess to feeling a little schadenfreude (for the years of cutting the product to the bone) that this will hit BA where it hurts.
Although, some good may come of this; money is the only language BA speaks and this will disabuse them of tens of millions, at a time when they can least afford it. A poster above has recently asked what they can wring out of BA and I wholeheartedly back them.
So if they don’t hear the thousands of complaints and negative NPS surveys that will ensue (and why would we think they will?) then the precious shareholder return and tantalising profit margin will be felt in their absence. Hopefully propelling us to some kind of fundamental reset of the company.
My heart definitely does not go out to British Airways though, or any of the leadership team. I actually confess to feeling a little schadenfreude (for the years of cutting the product to the bone) that this will hit BA where it hurts.
Although, some good may come of this; money is the only language BA speaks and this will disabuse them of tens of millions, at a time when they can least afford it. A poster above has recently asked what they can wring out of BA and I wholeheartedly back them.
So if they don’t hear the thousands of complaints and negative NPS surveys that will ensue (and why would we think they will?) then the precious shareholder return and tantalising profit margin will be felt in their absence. Hopefully propelling us to some kind of fundamental reset of the company.
Mar 30, 2022, 3:54 pm
#117
Join Date: Jul 2013
Posts: 846
Just had my flights cancelled for tomorrow back to the U.K. So had to rebook flights with Lufthansa, as no other options were available from Germany. Put a claim in to be reimbursed for new flights and EU261 compensation, hoping this will be approved if not I’ll get my travel insurance to get my money back from BA but fingers crossed they will play ball. €320 each for flights though
Mar 30, 2022, 3:59 pm
#118
Join Date: Mar 2015
Programs: BA Gold
Posts: 80
Thanks CWS, I've dropped them an email now.
Path of least resistance seems to be to take the 0645 painful as that will be.
Had checked in for the avios flight which precludes cancelling the flight online - would requesting a refund for that be straightforward after the fact?
have realised that my original booking was for the 1505 flight rebooked to 1730 - cancelled and rebooked 6 days out. so perhaps two lots of EU261 due...
Path of least resistance seems to be to take the 0645 painful as that will be.
Had checked in for the avios flight which precludes cancelling the flight online - would requesting a refund for that be straightforward after the fact?
have realised that my original booking was for the 1505 flight rebooked to 1730 - cancelled and rebooked 6 days out. so perhaps two lots of EU261 due...
Mar 30, 2022, 4:13 pm
#119
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,771
Thanks CWS, I've dropped them an email now.
Path of least resistance seems to be to take the 0645 painful as that will be.
Had checked in for the avios flight which precludes cancelling the flight online - would requesting a refund for that be straightforward after the fact?
have realised that my original booking was for the 1505 flight rebooked to 1730 - cancelled and rebooked 6 days out. so perhaps two lots of EU261 due...
Path of least resistance seems to be to take the 0645 painful as that will be.
Had checked in for the avios flight which precludes cancelling the flight online - would requesting a refund for that be straightforward after the fact?
have realised that my original booking was for the 1505 flight rebooked to 1730 - cancelled and rebooked 6 days out. so perhaps two lots of EU261 due...
https://www.britishairways.com/trave...1&wfpId=covidn