30 Mar : [Another] BA Global IT outage
Apr 1, 2022, 3:55 am
#241
Join Date: Jun 2015
Posts: 107
Some things are a "cost" that need to be managed, and some things are an "investment" that also need to be managed. But if your primary focus is always "Do it the cheapest way possible" then your investment items will suffer, as we see here.
When the CEO's car needs an oil change, does the chauffeur take it Halfords or the BMW or Bentley dealer?
The longer the rebuilding of the IT is put off, the more it will cost, the more times it will go wrong, and the ongoing maintenance costs will increase. A bullet needs to be bitten sooner rather than later.
When the CEO's car needs an oil change, does the chauffeur take it Halfords or the BMW or Bentley dealer?
The longer the rebuilding of the IT is put off, the more it will cost, the more times it will go wrong, and the ongoing maintenance costs will increase. A bullet needs to be bitten sooner rather than later.
Apr 1, 2022, 5:44 am
#242
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,010
On a positive note I have managed to change my return flight from an evening to an early one using the app. It was extremely easy. The irony is that I did it in case my evening flight is delayed or cancelled… I used to worry for these things with airlines such as Viva Air Colombia. Such a sad state I need to put BA on the same list!
Apr 1, 2022, 7:55 am
#243
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 708
Better change you home airport as Edinburgh Airport is already expecting queues and chaos over the summer as they are struggling to get staff. It appears all airports and airlines are struggling with recruitment as people see the airline industry in general as not a stable job.
Apr 1, 2022, 7:57 am
#244
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 708
Bus drivers are supplied by LHR so that is not really a BA problem but I can understand the passengers not knowing that and just blame the airline.
Apr 1, 2022, 8:05 am
#245
Join Date: Dec 2014
Location: UK
Programs: BA
Posts: 174
Last time I was on a bus from the aircraft it was a BA bus with a BA driver, unless BA have outsourced that now. The buses that take you between the terminals for transfers are run by the airport.
Apr 1, 2022, 8:05 am
#246
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,944
with regards to the buses used for ba to take passengers to and from their aircraft parked on remote stands I think they are all ba employees.
Apr 1, 2022, 9:06 am
#247
Join Date: Nov 2012
Location: UK
Programs: BA GGL, Marriott Ambassador
Posts: 371
They seem to be cancelling flights on Sunday as well now. I've now had both sectors on my LHR-MUC-LHR cancelled, so EUR1,000 comp + hotels for two pax on a ticket that cost EUR220 for two pax. Clearly not sustainable.
Apr 1, 2022, 9:13 am
#248
Join Date: Feb 2011
Location: 09/27
Programs: BA, TK, EK
Posts: 767
With cancellations stretching into the weekend, has there been any indication whether these are still consequences of the IT outage or a realisation that the capacity of the airport to process passengers and baggage isn't what it was, be that due to Covid absences, additional document checks or recruitment issues? Passenger volumes are probably growing now to levels that haven't been seen in two years, but my feeling is that current volumes would be considered fairly pedestrian in 2019.
Apr 1, 2022, 9:24 am
#249
Join Date: Nov 2012
Location: UK
Programs: BA GGL, Marriott Ambassador
Posts: 371
I had figured some of today's cancellations would be due to knock-on effects from IT failures, crew and equipment out of position and so on.
With cancellations stretching into the weekend, has there been any indication whether these are still consequences of the IT outage or a realisation that the capacity of the airport to process passengers and baggage isn't what it was, be that due to Covid absences, additional document checks or recruitment issues? Passenger volumes are probably growing now to levels that haven't been seen in two years, but my feeling is that current volumes would be considered fairly pedestrian in 2019.
With cancellations stretching into the weekend, has there been any indication whether these are still consequences of the IT outage or a realisation that the capacity of the airport to process passengers and baggage isn't what it was, be that due to Covid absences, additional document checks or recruitment issues? Passenger volumes are probably growing now to levels that haven't been seen in two years, but my feeling is that current volumes would be considered fairly pedestrian in 2019.
Apr 1, 2022, 10:09 am
#252
Join Date: Apr 2015
Programs: Some
Posts: 5,251
Same for LHR-ZRH, LHR-GVA and LHR-EDI when I just checked, it looks like this might apply to all LHR shorthaul operations until Easter now, what a disaster...
Apr 1, 2022, 10:12 am
#255
Join Date: Feb 2011
Posts: 373
Better change you home airport as Edinburgh Airport is already expecting queues and chaos over the summer as they are struggling to get staff. It appears all airports and airlines are struggling with recruitment as people see the airline industry in general as not a stable job.