BA’s woes with hand luggage
#16
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,989
If my bag were guaranteed to be there waiting for me when I exit immigration then of course I'd check it in, every time.
#17
Join Date: Mar 2009
Programs: BA Silver
Posts: 113
I understand the frustration with all this, but I don’t think that removing the rollaboard from the HBO would help. One of the reasons people like myself avoid flying LCCs is the feeling of being nickel and dimed + the difficulty of comparing the actual cost of flying. I feel like there’s a few options BA has before resorting to unbundling the fares even more.
BA could see this as a way to provide an additional benefit to elites by offering a free checked bag on HBO fares (with perhaps a lower limit). I myself prefer to check luggage in but won’t spend the additional money on it anyways since I know on full flights I’ll be offered to check it in for free.
I also flew Air France recently and they had a very strict policy where if you were above a certain group number then they checked your carry-on luggage in the hold. There were no problems with bin space then.
BA could see this as a way to provide an additional benefit to elites by offering a free checked bag on HBO fares (with perhaps a lower limit). I myself prefer to check luggage in but won’t spend the additional money on it anyways since I know on full flights I’ll be offered to check it in for free.
I also flew Air France recently and they had a very strict policy where if you were above a certain group number then they checked your carry-on luggage in the hold. There were no problems with bin space then.
#18
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,981
I think charging for suitcases is not a good idea, and to be fair they seem pretty good at squeezing in the bags. I would be much more inclined to check stuff in if I thought I would see again promptly the other end- but I have no such confidence.
At least they seem to have changed the standard announcement from the usually inapposite "To help us get away on time" to "To help us get away as quickly as possible" .
At least they seem to have changed the standard announcement from the usually inapposite "To help us get away on time" to "To help us get away as quickly as possible" .
#19
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
I understand the frustration with all this, but I don’t think that removing the rollaboard from the HBO would help. One of the reasons people like myself avoid flying LCCs is the feeling of being nickel and dimed + the difficulty of comparing the actual cost of flying. I feel like there’s a few options BA has before resorting to unbundling the fares even more.
Their website is very clear and concise, highly logical and most importantly, in my 7 years of using them regularly (along with BA) their website has not crashed once, never randomly loses all bookings, nor does their OLCI randomly just become unavailable for long periods of time.
Why do you find this so difficult? A 10 year old could do it
#20
Join Date: May 2014
Posts: 7,212
In the past 4-5 months I've flown on EasyJet, Ryanair, BA, BACF, Lufthansa, Air France and Brussels Airlines on short-haul.
With the exception of Air France, whose flight was very lightly loaded, the remainder were either full or with a healthy load, and there were many different approaches to baggage. One bag only, or one bag plus another small one, one bag plus one small item for some (e.g. the frequent fliers or priority boarders), or one plus one for all.
In my opinion none worked.
On LH and Brussels the one-plus-one rule for frequent fliers/businesspeople was next to pointless as half the plane was seemingly made of HONs or people with some sort of status/flying in business, so much so that when eventually I and all the other peasants were allowed on the lockers were filled with Hermes shopping bags. Had to stow my pitchfork under the seat in front of me, while my seatmate had to hold her hen in the lap. Not very practical.
On Ryanair and EZY it was a farce. A mixture of late inbounds and short turnround times meant that, for both airlines (on all 4 occasions I used them) we were basically shoved in. Again half the plane had apparently bought speedy boarding/priority, but eventually we all mixed in the same holding pens. Again plenty of people stowing both bags in the overhead lockers.
BA/BACF wasn't different at all. Actually, on my one BACF flight the crew complimented my seatmate and I for having been the only two of the whole plane who'd put their bags under the seat (has to be said we weren't flying together, just a case of great minds thinking alike or cannot-be-botheredness).
The few instances where baggage wasn't a headache were on Ryanair, thanks to the new Boeing Sky interiors, and on a LIS-LHR flight where the A320neo doing the honours had the newest Airbus bins that allowed bags to be stowed sideways. There was a bit of a need to educate people that bags needed to go sideways (most seemed to note the sign, but some needed extra convincing) but eventually we were done.
I've seen airlines trying everything. One bags, two bags, tag at the gate, tag to put under the seat, free hand baggage check-in... it's all largely pointless. As long as punctuality is the key driver, and as long as shops exist in the terminals, the only solution in my opinion is to have the larger bins everywhere.
With the exception of Air France, whose flight was very lightly loaded, the remainder were either full or with a healthy load, and there were many different approaches to baggage. One bag only, or one bag plus another small one, one bag plus one small item for some (e.g. the frequent fliers or priority boarders), or one plus one for all.
In my opinion none worked.
On LH and Brussels the one-plus-one rule for frequent fliers/businesspeople was next to pointless as half the plane was seemingly made of HONs or people with some sort of status/flying in business, so much so that when eventually I and all the other peasants were allowed on the lockers were filled with Hermes shopping bags. Had to stow my pitchfork under the seat in front of me, while my seatmate had to hold her hen in the lap. Not very practical.
On Ryanair and EZY it was a farce. A mixture of late inbounds and short turnround times meant that, for both airlines (on all 4 occasions I used them) we were basically shoved in. Again half the plane had apparently bought speedy boarding/priority, but eventually we all mixed in the same holding pens. Again plenty of people stowing both bags in the overhead lockers.
BA/BACF wasn't different at all. Actually, on my one BACF flight the crew complimented my seatmate and I for having been the only two of the whole plane who'd put their bags under the seat (has to be said we weren't flying together, just a case of great minds thinking alike or cannot-be-botheredness).
The few instances where baggage wasn't a headache were on Ryanair, thanks to the new Boeing Sky interiors, and on a LIS-LHR flight where the A320neo doing the honours had the newest Airbus bins that allowed bags to be stowed sideways. There was a bit of a need to educate people that bags needed to go sideways (most seemed to note the sign, but some needed extra convincing) but eventually we were done.
I've seen airlines trying everything. One bags, two bags, tag at the gate, tag to put under the seat, free hand baggage check-in... it's all largely pointless. As long as punctuality is the key driver, and as long as shops exist in the terminals, the only solution in my opinion is to have the larger bins everywhere.
#21
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,537
The LCC's really have got this off to a tee, they now also seem to be limiting the number of Priority fares on each flight that include a larger carry-on. I think Easyjet have a max number of large cabin bags of 90 per A320 flight and above this, all further bags are gate checked. So basically if you have bought a fare that includes a larger cabin bag then it is up to you to ensure you are at the gate to be one of the first 90 to board. If you aren't, tough luck and your rollaboard wull be gate checked.
Contrast this to the BA shambles whereby I reckon pre- Covid, at least 30% of flights I took were delayed on departure because too many cabin bags have been allowed on. The LCC policy is to be proactive and ensure only the number of bags get on board that there is physically room for. BA's policy seems to be to let everything anyone wants on board and then reactively offload it afterwards once boarding is complete. So many times I have seen BA CC wheeling bags up the aisle after everyone has boarded to offload them for check-in to the hold. Why is BA so useless at this?
Contrast this to the BA shambles whereby I reckon pre- Covid, at least 30% of flights I took were delayed on departure because too many cabin bags have been allowed on. The LCC policy is to be proactive and ensure only the number of bags get on board that there is physically room for. BA's policy seems to be to let everything anyone wants on board and then reactively offload it afterwards once boarding is complete. So many times I have seen BA CC wheeling bags up the aisle after everyone has boarded to offload them for check-in to the hold. Why is BA so useless at this?
Anyway, it wasn't a case of being one of the first xx at the gate - they would prefer to get you to pay more for the guarantee of getting overhead space...
#22
Join Date: Sep 2009
Location: Cambridgeshire
Programs: BA Gold, VS Gold, UA Silver, Marriott LTP, Hilton Diamond
Posts: 233
#23
Join Date: Sep 2010
Posts: 610
This is how some airlines work in the US I think & I saw one is trialling initiatives to ensure that if you are just dropping a bag and you've got a boarding pass then you'd have a fast tracked queue. BA would need to sort out their luggage handling / wait times at Heathrow though!
yes I hate paying but I agree and it is something Ryanair and Easyjet have got spot on these days, I've done multiple flights with them, some full recently and never a problem with hand luggage. Though BA don't help themselves with enforcement- patchy at best at the gate which just shifts the problem to the crew. Some of the luggage I see people carrying on is ridiculous!
yes I hate paying but I agree and it is something Ryanair and Easyjet have got spot on these days, I've done multiple flights with them, some full recently and never a problem with hand luggage. Though BA don't help themselves with enforcement- patchy at best at the gate which just shifts the problem to the crew. Some of the luggage I see people carrying on is ridiculous!
#24
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,739
Ryanair are charging £10 a flight still though (london to eindhoven is regularly £10) so until BA start charging that little then they cant do this and honestly, the bag charges on Easyjet are why i dont fly with them anymore as they are charging £20 to take a bag on board. It goes back to the whole thing that they started charging for hold bags in the first place. They scrap that, and they wont have that problem as flights in Y are really no cheaper than they were before you could check a bag in at this point.
#25
Join Date: Dec 2008
Location: London
Programs: Mucci (Scirocco Sash), BAEC Gold, IHG Diamond Ambassador
Posts: 861
Aer Lingus - an airline in the IAG stable of course - seem to have moved to doing exactly this (I don't know how widespread it is, if it's restricted to certain types of fares, routes etc) so they will have plenty of data-points on this within the corporate group to base any decisions on...
#26
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
Aer Lingus - an airline in the IAG stable of course - seem to have moved to doing exactly this (I don't know how widespread it is, if it's restricted to certain types of fares, routes etc) so they will have plenty of data-points on this within the corporate group to base any decisions on...
I actually think this problem - which actually only affects a sub-set of flights - is difficult to resolve without BA increasing staffing at the gate OR effectively "punishing" regular flyers on an irregular frequency. The updated NEOs don't have a problem in this area either. Furthermore there is an element of it always being someone else's fault, which can't always be true.
#27
Join Date: Sep 2010
Posts: 610
And Vueling too. Aer Lingus' policy is weird - you can take your personal item on board on their cheapest fares, but the larger item must be checked. If you turn up at the gate with it then you have to pay a supplement to board it. HOWEVER if you have status with Aer Lingus or you have a connecting flight then you can take the bag with you. Moreover if you have status and try to check in that bag, then Aer Lingus is supposed to charge you for the privilege. Now I don't think that actually happens - I saw that real arguments about this on day2 of the change - but there again I don't think Aer Lingus routinely charges at the gate either since given this somewhat confused policy people can say "check-in told us not to check-in the bag".
I actually think this problem - which actually only affects a sub-set of flights - is difficult to resolve without BA increasing staffing at the gate OR effectively "punishing" regular flyers on an irregular frequency. The updated NEOs don't have a problem in this area either. Furthermore there is an element of it always being someone else's fault, which can't always be true.
I actually think this problem - which actually only affects a sub-set of flights - is difficult to resolve without BA increasing staffing at the gate OR effectively "punishing" regular flyers on an irregular frequency. The updated NEOs don't have a problem in this area either. Furthermore there is an element of it always being someone else's fault, which can't always be true.
#28
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 938
Ryanair are charging £10 a flight still though (london to eindhoven is regularly £10) so until BA start charging that little then they cant do this and honestly, the bag charges on Easyjet are why i dont fly with them anymore as they are charging £20 to take a bag on board. It goes back to the whole thing that they started charging for hold bags in the first place. They scrap that, and they wont have that problem as flights in Y are really no cheaper than they were before you could check a bag in at this point.
#29
Join Date: Mar 2009
Programs: BA Silver
Posts: 113
Then you haven't tried it recently I would suggest? It is truly a doddle to compare, particularly with Easyjet when you select a base fare (which is underseat HBO only and no seat selection) and then you have the options to add a) a larger cabin bag with seat selection included, or b) add a checked-in-bag.
Their website is very clear and concise, highly logical and most importantly, in my 7 years of using them regularly (along with BA) their website has not crashed once, never randomly loses all bookings, nor does their OLCI randomly just become unavailable for long periods of time.
Why do you find this so difficult? A 10 year old could do it
Their website is very clear and concise, highly logical and most importantly, in my 7 years of using them regularly (along with BA) their website has not crashed once, never randomly loses all bookings, nor does their OLCI randomly just become unavailable for long periods of time.
Why do you find this so difficult? A 10 year old could do it
I guess you’re right it’s not difficult but what it is is tedious for me to have to go from website to website to check the fares and what I’ll need. The route I routinely fly on for work has 4 different options (none BA) and it’s a waste of my time that I need to do a search on each website to see the cost for what I need given the cost of each add on varies by airline.
At least with non-LCC we have the benefit of being able to assume you get a personal item + hand luggage (and if it has to be in the hold because I bought a cheap fare, that’s fine).
edit: just to say the reading C-W-S’s info on Aer Lingus makes the policies on EasyJet seem sane by comparison…
#30
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
The solution is more simple. Deliver hold bags to the belt in a reasonable time - 10 minutes for domestic, 30 minutes for international are timescales people will work with. In the past I have travelled from Scotland to Heathrow quicker than my bag travelled from gate A6 to belt 1. That is why I no longer check a bag into LHR.
If the delivery was consistently fast, the obsession of taking everything on board goes away.
If the delivery was consistently fast, the obsession of taking everything on board goes away.