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New Barclaycard Avios and Avios Plus credit cards

New Barclaycard Avios and Avios Plus credit cards

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Old Aug 7, 22, 12:10 am   -   Wikipost
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Old Mar 14, 22, 12:16 pm
  #121  
 
Join Date: Mar 2009
Location: UK
Programs: BA Silver / Hilton Diamond / IHG Spire Ambassador / Marriot Bonvoy Gold
Posts: 2,058
40 minutes on call on Friday morning before getting cut off. 1hr 23 minutes today and the agent did everything to get rid of me. In end I registered a formal complaint. Theyíll need to call me now, wave the fee and pay compensation for the grief. Will update if they ever do call. And I thought Creation were bad
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Old Mar 14, 22, 12:35 pm
  #122  
 
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
So just got off the phone to Barclaycard in what was the most painful customer service call i've ever had, which went on for 2 whole hours. The customer service operator couldnt access my account so had to MESSAGE another department. So the whole conversation had to go through him, whilst he typed back and fourth to a third party, repeating what i was saying. First they couldnt find my account. Then they said the card was sent on 1st March, its now been cancelled and resent - so i should expect it in 5 business working day - basically the 21st March! Three weeks from ordering. They refuse to extend the timeframe of collecting the £3k for avios, meaning i only have 2 months to make my spend basically. They claim it was "lost in the post" - yes mine and hundreds of others, i dont think so! On the plus they are refunding the first months £20 fee. I asked to escalate to make a formal complaint - they said they can't do that as on his system i dont exist. Absolute joke of a company
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Old Mar 14, 22, 1:58 pm
  #123  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,785
Looks like I spoke too soon - it recognises my details but it doesn't work...
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Old Mar 14, 22, 2:36 pm
  #124  
 
Join Date: Dec 2015
Location: Hertfordshire, UK
Programs: BA Blue, Qatar Gold, Hilton Diamond, IHG Spire Ambassador, Marriott Gold
Posts: 366
Originally Posted by EDIflyer View Post
Looks like I spoke too soon - it recognises my details but it doesn't work...
So I have the card and triggered the offer (I only have it thanks to the leak on this thread and applying before the HFP article) so Iím one of the lucky ones.

I however havenít had anything about the Apple Music. Is there a link or something Iím missing?
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Old Mar 14, 22, 3:33 pm
  #125  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,785
Ryanfozzie yep it was in a link they sent in an email entitled Action – activate your free Apple subscriptions. It was amongst a myriad of other emails though!
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Old Mar 14, 22, 4:20 pm
  #126  
 
Join Date: Dec 2015
Location: Hertfordshire, UK
Programs: BA Blue, Qatar Gold, Hilton Diamond, IHG Spire Ambassador, Marriott Gold
Posts: 366
Originally Posted by EDIflyer View Post
Ryanfozzie yep it was in a link they sent in an email entitled Action Ė activate your free Apple subscriptions. It was amongst a myriad of other emails though!
Ah found it now - many thanks!!
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Old Mar 14, 22, 6:58 pm
  #127  
LPQ
 
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 350
Barclays Complaint department have sent a letter stating that my complaint has been resolved and closed. Utter rubbish. I still don't have the card, have had two monthly billing periods each having a £20 fee, have been barred access to make any payment for these invalid fees and the forthcoming penalties and impact on credit rating, and no resetting the three month introductory bonus period.

Barclays should be censured for being negligent in charging for a service not delivered.

The Barclays letter states they give permission for the complaint to be considered by the Financial Ombudsman Service. I will take up that offer.
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Old Mar 15, 22, 5:36 am
  #128  
 
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
Well, my card arrived today, all battered and torn and dirty. Too late though as it got cancelled yesterday and a new one sent out.
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Old Mar 15, 22, 5:51 am
  #129  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 656
Multiple (many!) reports of this now. Was the card itself OK, or also bashed up?

Did an ICBM land in Barclays' card provider's mail room?

Originally Posted by CrazyLilBlondie View Post
Well, my card arrived today, all battered and torn and dirty. Too late though as it got cancelled yesterday and a new one sent out.
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Old Mar 15, 22, 6:36 am
  #130  
 
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 203
What an absolute shower of total incompetents.

My card finally arrived today - 13 days after being approved.

After going through the tortuous process of activating it, I find that a statement was generated yesterday and that I've already been charged the £20 fee.
I called Barclaycard to complain that this was a bit off when I'd had no use of the card and the launch has been an absolute shambles. I then get passed around four different people, none of whom seemed to know anything about the product or what to do.
Eventually, I get told that they won't refund the fee (contrary to what other people seem to have been told) as "it's in the terms and conditions that we can charge it as soon as the account is opened".
I protested strongly and said that I'd like to complain.
They refused to open a complaint and said they could only log my displeasure as "feedback" because "it's in the terms and conditions".
I told them that was nonsense, insisted that I wanted to complain about being charged a fee for an account I've had no use of, as well as the general shambolic handling of the opening my account, and that I would go to FOS if necessary. They eventually (with much reluctance) agreed to log a complaint.

My whole experience with Barclaycard has been absolutely hideous so far. They make Creation look competent and customer-focused. If there were any other decent non-Amex rewards cards out there, I'd cut this card up and send it back immediately.
EDIflyer and argonath like this.
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Old Mar 15, 22, 6:59 am
  #131  
 
Join Date: Aug 2013
Programs: BAEC Gold, IHG Spire Elite
Posts: 1,612
Originally Posted by SouthWesterner View Post
If there were any other decent non-Amex rewards cards out there, I'd cut this card up and send it back immediately.
Iíve been happily using the sainsburys credit card to earn Nectar on my non Amex purchases. These reports donít make me feel like changing to a Barclaycard Avios card is sensible at present.
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Old Mar 15, 22, 7:03 am
  #132  
 
Join Date: Mar 2007
Location: Leicestershire UK
Programs: BA, AMEX PP
Posts: 280
Originally Posted by CrazyLilBlondie View Post
Well, my card arrived today, all battered and torn and dirty. Too late though as it got cancelled yesterday and a new one sent out.
Originally Posted by D404 View Post
Multiple (many!) reports of this now. Was the card itself OK, or also bashed up?

Did an ICBM land in Barclays' card provider's mail room?

My card arrived yesterday. The envelope was neatly torn on 3 sides, and arrived inside a Royal Mail Ďdamaged postí wrapper. The card itself was visible inside the wrapper.

I contacted Barclaycard to advise them that I wanted a replacement card just in case this one had been compromised.


Where are the multiple reports of damaged cards?
Cluster One is offline  
Old Mar 15, 22, 7:06 am
  #133  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 656
HFP forums, complete with pictures.

Originally Posted by Cluster One View Post
Where are the multiple reports of damaged cards?
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Old Mar 15, 22, 7:17 am
  #134  
 
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1
Posts: 3,086
My card arrived today safe and sound!
johnaalex is offline  
Old Mar 15, 22, 7:21 am
  #135  
 
Join Date: Feb 2013
Posts: 11
Apple Pay?

My card arrived today (approved on 1 March) and, like others, in not so great condition.

I've tried to add it on Apple Pay, and got a message saying that the card is not support. Does this also happen to others? I have contacted via Chat and was told that they have 'raised a ticket with Barclaycard team to confirm' (also that 'it will take long time to resolve').
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