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Barclaycard Avios and Avios Plus credit cards

Old Mar 16, 2022, 3:26 pm
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Barclaycard Avios and Avios Plus credit cards

Old Mar 15, 2022, 10:44 am
  #151  
 
Join Date: Mar 2016
Location: Hampshire, UK
Programs: BA Gold, Hyatt Globalist
Posts: 217
Originally Posted by D404
Any online payment using 3D Secure seems to be declined, so perhaps not.
Same here, tried ordering items from Apple online all declined.

Didn't even get as far as loading the 3D secure. The middle of the page turned white, as if loading then disappeared and went straight to payment failed/card declined.
GuyWMD is offline  
Old Mar 15, 2022, 11:16 am
  #152  
 
Join Date: Sep 2018
Programs: BAEC Bronze
Posts: 460
Originally Posted by SouthWesterner
So I've noticed. Am on the phone again to them now trying to get it sorted!

EDIT: They don't know what's wrong and can see no declines on their end. Someone has gone away to see what they can find out and has promised to call me back when they know more...
Exactly the same for me. The advisor I spoke to was going into branch tomorrow and was going to speak to his manager and call me. He hadn't had any similar calls, but seems a widespread issue. Again, they need to notify their advisors pronto.
FamilyOf6 is offline  
Old Mar 15, 2022, 11:30 am
  #153  
 
Join Date: Oct 2011
Posts: 45
Originally Posted by SouthWesterner
So I've noticed. Am on the phone again to them now trying to get it sorted!

EDIT: They don't know what's wrong and can see no declines on their end. Someone has gone away to see what they can find out and has promised to call me back when they know more...
My partner had a similar issue at the weekend trying to order on line.

Eventually we go through to Barclaycard's Verified by Visa Team, and her account (Verified by Visa) has no mobile number to send a text to, despite it being in her Barclaycard account.

Got the transaction through using brute force, and was told she wold get a text to confirm her mobile number had been updated.

No text has been received and I'm not hopeful that anything will work tonight when we try to make another purchase....
Seppy is offline  
Old Mar 15, 2022, 12:21 pm
  #154  
 
Join Date: Feb 2009
Posts: 50
Originally Posted by ed_flyer
Feb 28: Initially I was unable to apply due to issues with the Barclaycard website, I eventually managed to successfully apply after COB. It took 3 attempts, spread out across the day.

Mar 1: Confirmation email - card and PIN are in the post and will arrive separately within 3 – 5 working days.

Mar 7: Welcome to your new card email.

Mar 8: Text message- Barclaycard Avios cards are flying off the shelf and it won't be long until you'll have yours - it'll be with you in the next few days.

Mar 8: How to pay for your online shopping email.

Mar 9: Pin arrives in post.

Mar 9: Action – activate your Barclaycard today email.

Mar 9: Action – activate your free Apple subscriptions email.

Mar 13 : Your statement is here email. Can't access the statement as I don't know my card number.

Mar 14: Still no card so I called Barclaycard at about 07:15 on 08001510900. The automated answering system asks for my card number. Obviously I can't enter this as my card has not arrived. It is possible to skip this by pressing *. After approx. 50 minutes on hold I got through. The person I spoke with was able to find my account but she could not access it. Ended up on hold again while she contacted a specialist team. It seems she was using a chat facility to talk with someone else in Barclaycard, it’s a painfully slow process. Apparently the card was issued on Mar 1. So they assume it is lost in the post and are issuing a new card. The wait for the new card is 4-5 days, so circa Mar 18. I asked about the statement as I could not access it. There is a Ł20 membership charge on my account already, I asked for this to be removed as it doesn’t make sense to charge me for a card that has not been activated. Ł20 has been refunded to my card. The person I spoke with confirmed the 3 month welcome period started on Feb 28. Apparently card policy means this cannot be changed or delayed. This seems grossly unfair as I have no card yet and probably won’t receive the replacement card until Mar 18 but they weren’t budging on it. I was on the call for 1 hour 15.

For anyone else who has not received your card, I suggest ringing as soon as you can as the clock is ticking on the welcome bonus.
Mar 15: Still no card for me, original or new replacement. Just this text message:

“We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently. Thanks for bearing with us. Your Barclaycard Team”

I’m not sure I want the card anymore. The few people who have received it are reporting:

activation issues
3D secure not working
unable to make payments against card balance
unable to activate Apple offer
no Apple Pay

The product is clearly not fit for purpose and should be withdrawn by Barclays.
ed_flyer is offline  
Old Mar 15, 2022, 12:27 pm
  #155  
 
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,323
Originally Posted by ed_flyer
Mar 15: Still no card for me, original or new replacement. Just this text message:

“We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently. Thanks for bearing with us. Your Barclaycard Team”

I’m not sure I want the card anymore. The few people who have received it are reporting:

activation issues
3D secure not working
unable to make payments against card balance
unable to activate Apple offer
no Apple Pay

The product is clearly not fit for purpose and should be withdrawn by Barclays.

My card arrived the day after I'd rang to cancel it because of the delays.
Lioneye is offline  
Old Mar 15, 2022, 12:56 pm
  #156  
 
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
Finally got the card activated an hour ago. First online transaction for Ł10 declined.... called up fraud team and they can't even find my account. What a cluster**ck
rum likes this.
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Old Mar 15, 2022, 1:15 pm
  #157  
 
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
Different member of the fraud team now said that MasterCard 3DS cannot be activated for 6 working days on a new card, and as the card was just activated today, it will be next week until I can complete any more online transactions requiring further authentication. I was just about to put Ł6,000 through on flight bookings. Back to Amex. What a joke.
rum likes this.
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Old Mar 15, 2022, 1:17 pm
  #158  
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Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,173
Card arrived today - happened to need to buy something for Ł1667 which was handy, of course, declined several times then used my amex…
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Old Mar 15, 2022, 1:42 pm
  #159  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Originally Posted by seattle29
Different member of the fraud team now said that MasterCard 3DS cannot be activated for 6 working days on a new card, and as the card was just activated today, it will be next week until I can complete any more online transactions requiring further authentication. I was just about to put Ł6,000 through on flight bookings. Back to Amex. What a joke.
"No, you cannot use your card until 6 working days after activating" is practically satire.

It's not like they're encouraging people to spend early with some sort of bonus or anything.
rum, LPQ, SouthWesterner and 2 others like this.
D404 is offline  
Old Mar 15, 2022, 1:47 pm
  #160  
 
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,346
If I didn’t know better I would of thought that Barclaycard were new to the credit card business.
EDIflyer, rum, D404 and 3 others like this.
MaxFlyer is offline  
Old Mar 16, 2022, 6:07 am
  #161  
 
Join Date: Jun 2019
Programs: BAEC GGL/CCR
Posts: 438
Originally Posted by D404
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.

Also, extremely unprofessional looking envelope with a janky address sticker.

Card is battered and extremely thin and cheap / flimsy.

The papers inside look like a lorry ran them over.
Same with mine.
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Old Mar 16, 2022, 6:09 am
  #162  
 
Join Date: Jun 2019
Programs: BAEC GGL/CCR
Posts: 438
Originally Posted by b1982
My card arrived today (approved on 1 March) and, like others, in not so great condition.

I've tried to add it on Apple Pay, and got a message saying that the card is not support. Does this also happen to others? I have contacted via Chat and was told that they have 'raised a ticket with Barclaycard team to confirm' (also that 'it will take long time to resolve').
Same problem for me with Apple Pay.
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Old Mar 16, 2022, 6:19 am
  #163  
 
Join Date: Feb 2013
Posts: 12
Originally Posted by GuyWMD
Same here, tried ordering items from Apple online all declined.

Didn't even get as far as loading the 3D secure. The middle of the page turned white, as if loading then disappeared and went straight to payment failed/card declined.
This is extremely frustrating. Apple Pay and 3D Secure not working means that I can't use this card for the majority of my spends. Was trying to put 500+ pounds of purchase on it and ended up using Amex instead. Just found out today too that the card does not even work on Deliveroo!
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Old Mar 16, 2022, 6:39 am
  #164  
 
Join Date: Aug 2017
Location: LGW
Posts: 547
Received a text yesterday (15 Mar) apologising for the delay in receiving the new card.

I actually received it on the 11th and like others here have been unable to make large on-line purchases.

I wonder how many accounts will be cancelled after people have received the bonus Avios (if they don't give up before).
SouthWesterner and argonath like this.
KT550 is offline  
Old Mar 16, 2022, 6:47 am
  #165  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Originally Posted by KT550
and like others here have been unable to make large on-line purchases.
Forget large, I couldn't even use it to reserve a table at a restaurant!
D404 is offline  

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