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New Barclaycard Avios and Avios Plus credit cards

New Barclaycard Avios and Avios Plus credit cards

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Old Mar 16, 22, 7:26 am   -   Wikipost
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Old Mar 15, 22, 7:25 am
  #136  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 646
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.

Also, extremely unprofessional looking envelope with a janky address sticker.

Card is battered and extremely thin and cheap / flimsy.

The papers inside look like a lorry ran them over.
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Old Mar 15, 22, 7:29 am
  #137  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 646
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Originally Posted by D404 View Post
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.

Also, extremely unprofessional looking envelope with a janky address sticker.

Card is battered and extremely thin and cheap / flimsy.

The papers inside look like a lorry ran them over.
D404 is offline  
Old Mar 15, 22, 8:16 am
  #138  
 
Join Date: Aug 2008
Posts: 3,314
On Saturday I went into the branch and the person there cancelled the overdue card and ordered another. It arrived unharmed this morning, was activate, PIN changed and a roll for lunch purchased. Seems to work well.

Lie back and think of the 29500 Avios winging their way to you!
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Greenpen is offline  
Old Mar 15, 22, 8:23 am
  #139  
 
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 222
Originally Posted by b1982 View Post
My card arrived today (approved on 1 March) and, like others, in not so great condition.

I've tried to add it on Apple Pay, and got a message saying that the card is not support. Does this also happen to others? I have contacted via Chat and was told that they have 'raised a ticket with Barclaycard team to confirm' (also that 'it will take long time to resolve').
I had this issue and just gave up - my other card from them works on Apple Pay so not sure why this one doesn’t.
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Old Mar 15, 22, 8:27 am
  #140  
 
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
Originally Posted by D404 View Post
Multiple (many!) reports of this now. Was the card itself OK, or also bashed up?

Did an ICBM land in Barclays' card provider's mail room?
The card was covered in a white dust!
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CrazyLilBlondie is offline  
Old Mar 15, 22, 8:47 am
  #141  
 
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 198
Just to top things off, the first payment I tried to make using the card got declined!
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Old Mar 15, 22, 8:49 am
  #142  
 
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,539
I read somewhere that Apple Pay was coming soon as all their current cards are Visa, so some work must be needed.
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Old Mar 15, 22, 9:50 am
  #143  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 646
Any online payment using 3D Secure seems to be declined, so perhaps not.

Originally Posted by Greenpen View Post
Lie back and think of the 29500 Avios winging their way to you!
Originally Posted by SouthWesterner View Post
Just to top things off, the first payment I tried to make using the card got declined!
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Old Mar 15, 22, 10:00 am
  #144  
 
Join Date: Dec 2005
Programs: PC, BA Low Rent Elite
Posts: 317
Originally Posted by D404 View Post
Got home to find mine, as well, with the envelope looking like it's gone through a shredder.

Also, extremely unprofessional looking envelope with a janky address sticker.

Card is battered and extremely thin and cheap / flimsy.

The papers inside look like a lorry ran them over.
My envelope looks absolutely identical to yours. In addition the anti-tamper seal on the back of the envelope wasn’t there. Definitely opened by someone. The credit card fell out in the postie’s bag and he put it through the letter box on its own. Never seen anything like it!

Spent an hour on the phone to them before they cancelled the card as stolen.

The phone number on the card goes through to the wrong department too!!
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Old Mar 15, 22, 10:02 am
  #145  
 
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 198
Originally Posted by D404 View Post
Any online payment using 3D Secure seems to be declined, so perhaps not.
So I've noticed. Am on the phone again to them now trying to get it sorted!

EDIT: They don't know what's wrong and can see no declines on their end. Someone has gone away to see what they can find out and has promised to call me back when they know more...

Last edited by SouthWesterner; Mar 15, 22 at 10:17 am Reason: Update
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Old Mar 15, 22, 10:17 am
  #146  
 
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
Just received a text from barclaycard acknowledging there WAS a delay "We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently". A little two late when a load of us have cancelled and requested a new one sent out.
CrazyLilBlondie is offline  
Old Mar 15, 22, 10:19 am
  #147  
 
Join Date: Dec 2014
Location: London
Programs: BAEC Silver
Posts: 33
My card arrived today, similar damage with the long edge of the envelope sliced off and the card looking like it had been kicked around on a dusty floor.
Unfortunately when I called yesterday to see where my card was it was logged as lost or stolen so I am waiting for a replacement.
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Old Mar 15, 22, 10:26 am
  #148  
 
Join Date: Jul 2015
Location: Scotland
Posts: 356
Originally Posted by CrazyLilBlondie View Post
Just received a text from barclaycard acknowledging there WAS a delay "We're very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently". A little two late when a load of us have cancelled and requested a new one sent out.
Got the text too, there is no way in hell I'm paying the £20 fee for this month..
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argonath is offline  
Old Mar 15, 22, 10:35 am
  #149  
 
Join Date: Nov 2020
Location: London
Programs: BAEC
Posts: 86
Originally Posted by argonath View Post
Got the text too, there is no way in hell I'm paying the £20 fee for this month..
They had no problem refunding me the fee when i rang yesterday so definitely try - will be even easier to request that now they have acknowledged there WAS a delay on their side. I've seen people also gain compensation between £30-£75 so i will be making an official complaint and asking for that as well.
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Old Mar 15, 22, 10:40 am
  #150  
 
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 992
Also got my card today in the damaged packaging. Credit card had fallen out as the postie pushed it through the letterbox, so was on my doormat! It's a wonder it survived passing through the postal system. Now the next problems begin. Went to activate the card online and keep getting an error message "Cannot activate, please try again later". Similar message when trying via the app.
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