T5 Luggage Delays
#91
Join Date: Feb 2022
Location: London
Programs: BA Gold
Posts: 734
Edit: Post was in response to someone asking about an EU arrival into the UK which has since been removed, but might be helpful for others so leaving it here.
My hunch is that isn't correct, as they were handing out the yellow customs form to all and sundry on Saturday evening.
I think the website guidance is out of date post-Brexit - i.e. it says under "If your journey was entirely within the EU: If you flew from one EU country to another, including the UK, you do not need to make a customs declaration" - which is not correct as the UK is no longer in the EU. I would therefore fill in one of the forms from here and email it over to the addresses listed at the first link under "international arrivals"
My hunch is that isn't correct, as they were handing out the yellow customs form to all and sundry on Saturday evening.
I think the website guidance is out of date post-Brexit - i.e. it says under "If your journey was entirely within the EU: If you flew from one EU country to another, including the UK, you do not need to make a customs declaration" - which is not correct as the UK is no longer in the EU. I would therefore fill in one of the forms from here and email it over to the addresses listed at the first link under "international arrivals"
#95
Join Date: Aug 2018
Posts: 85
It is obviously not ideal, but the other side of the story is the abuse staff have received is shocking. Staff have been sworn at and threatened, and being abused on the way home after a long and busy day is never ok.
#96
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,872
That is a very important point to note. I have seen and also added my own criticism of BA on here over the last few days. I think it is very clear at least on this forum that folks know the blame lies with those higher up the food chain at BA, and not at staff like yourselves.
#98
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,347
What?
"We really do value your custom." From the BA apology message.
Is this bad editing, or some odd British phraseology that I'm not familiar with?
If the former, could they not have taken the trouble to at least write a coherent message?
Is this bad editing, or some odd British phraseology that I'm not familiar with?
If the former, could they not have taken the trouble to at least write a coherent message?
#99
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,988
Does it not make sense in American English? Which part of the sentence do you find "odd"?
#100
Join Date: Oct 2019
Posts: 4
Just to add to this, in case anyone else is in the same position. We flew LAX to Glasgow via Heathrow on Sunday (6pm departure from LA), arriving in Heathrow on Monday morning.
Our connecting flight was cancelling due to weather (which is nonsense) and we thankfully managed to get put on an earlier flight instead (much to everyone else in club europe's annoyance given they had to use the middle seats).
Upon landing in Glasgow received a message saying that one of our bags hadn't made it - baggage number matched that on my ticket so collected our other 2 bags and off we went (wife's bag was missing).
Yesterday delivery arranged for bag to my home, guy from Eagle Aviation turns up with a bag that in no way, shape or form resembled the bag we lost - he said he collected it from Edinburgh as that's where we flew to (or he was told that) and I said that makes no sense - he took it away after apologising and I phoned BA baggage number who said I was wrong that is my bag and it is down as delivered to me. I asked them to reopen the case and find my bag and they said allow us 72 hours. Now at a loss for what to do.
Apologies for the ramble!
Our connecting flight was cancelling due to weather (which is nonsense) and we thankfully managed to get put on an earlier flight instead (much to everyone else in club europe's annoyance given they had to use the middle seats).
Upon landing in Glasgow received a message saying that one of our bags hadn't made it - baggage number matched that on my ticket so collected our other 2 bags and off we went (wife's bag was missing).
Yesterday delivery arranged for bag to my home, guy from Eagle Aviation turns up with a bag that in no way, shape or form resembled the bag we lost - he said he collected it from Edinburgh as that's where we flew to (or he was told that) and I said that makes no sense - he took it away after apologising and I phoned BA baggage number who said I was wrong that is my bag and it is down as delivered to me. I asked them to reopen the case and find my bag and they said allow us 72 hours. Now at a loss for what to do.
Apologies for the ramble!
#101
Join Date: Nov 2016
Location: Sussex
Programs: BA; IHG; LHW; Hilton
Posts: 780
Compensation
British Airways apparently is offering £25 compensation to those who complain their bag was delayed. Many are complaining on social media that this in no way reimburse them for their outlay. Something else not quite right!
#102
Join Date: Oct 2019
Posts: 4
That's quite a concern. I have little or no faith in being reimbursed for any essential purchases, so don't think I'll even bother going down that route.
#103
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,705
BA don't normally offer compensation for delayed baggage - not many airlines do these days - but do reimburse essential spending on cosmetics and clothing. If returning home then most people get nothing at all. This sounds like an ex gratia payment for the hassle caused.
#104
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 327
Does anyone know what the process is, if you're abroad and your bag is delivered to your hotel after you've already left to go back home? I may be in this situation tomorrow as my bag has apparently made it to Zurich and been picked up by a courier (yesterday afternoon), but not yet been delivered.
The worldtracer site doesn't allow me to edit my address so I'm unable to input my UK address and date of return. Currently only has the hotel address details.
The worldtracer site doesn't allow me to edit my address so I'm unable to input my UK address and date of return. Currently only has the hotel address details.
#105
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,705
Firstly don't allow the hotel to accept your baggage. This will then return the baggage into the system for further processing. If the hotel accepts the baggage then it risks being a matter between you and the hotel. Secondly you should be able to amend the WorldTracer details since in essence that's the whole point of giving you access. So I'm afraid you may need to call up if you need to amend the address. I fear this isn't going to speed things up for your swift reunion with your baggage.