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Claiming missing TPs for Alaska Airlines flights

Claiming missing TPs for Alaska Airlines flights

Old Mar 20, 22, 5:35 pm
  #61  
 
Join Date: Aug 2019
Location: United Kingdom
Posts: 734
From my own observations, AS flights that are ticketed on non-AS stock credit "normally" based on the usual timelines for that prescribe airline stock. AA stock appear to be crediting the very next day since the "big IAG Loyalty migration" in November 2021. So for a handful of AA stock (with AS prime flight number), AS operated flights, they arrived seamlessly the next day. The same was true for BA stock, AS operated flights which arrived in 2 days. However, AS stock never posted, thankfully, for me a quick call to the call centre, claim raised, and within 3 days I got it credited. Clearly, some teething issues still ongoing with AS plugging into to OW. Perhaps a combination of issues from BAEC's end also?
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Old Mar 20, 22, 5:38 pm
  #62  
 
Join Date: Aug 2019
Location: United Kingdom
Posts: 734
Originally Posted by scubadu View Post
Debating whether to just credit this flight to AA to avoid the mess, but really would like to use this flight towards BA status...

Regards
Just use your BAEC if that's where you need them to be and either message BAMissingAvios, call BAEC or email on ec.documents. You will get them eventually, for me (see above), it was rather seamless and may also throw light to your questions too.

Re the leading zeroes, if it recognises any associated status if you have status that, then I suspect you'll be fine. Nonetheless, you'll still be able to retroclaim either way.
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Old Mar 21, 22, 6:27 am
  #63  
 
Join Date: Jun 2015
Location: Birmingham
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Originally Posted by Tack View Post
I second that. She is a godsend. Helped with two AS flights from February.
Glad I read this thread, I'm missing 80 TP that I needed to hit silver and now my year has reset at Bronze. Getting fidgety that I can't book seats for all of my future bookings at the moment (and I've already missed out on silver benefits and tier bonus avios this year - hopefully this will be rectified).
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Old Mar 21, 22, 8:48 am
  #64  
 
Join Date: Apr 2006
Location: Dublin, Ireland
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Originally Posted by AirbusA350 View Post
From my own observations, AS flights that are ticketed on non-AS stock credit "normally" based on the usual timelines for that prescribe airline stock. AA stock appear to be crediting the very next day since the "big IAG Loyalty migration" in November 2021. So for a handful of AA stock (with AS prime flight number), AS operated flights, they arrived seamlessly the next day. The same was true for BA stock, AS operated flights which arrived in 2 days. However, AS stock never posted, thankfully, for me a quick call to the call centre, claim raised, and within 3 days I got it credited. Clearly, some teething issues still ongoing with AS plugging into to OW. Perhaps a combination of issues from BAEC's end also?
Yes, that seems to be the case from what I can see too.

AS flight booked directly with AS - won't post.

AS flight booked in a BA ticket on a codeshare? Posts just fine.
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Old Mar 23, 22, 6:32 am
  #65  
 
Join Date: Sep 2008
Location: AUS
Programs: AA PPro, Hyatt Globalist, Amex Plat
Posts: 5,416
Originally Posted by AirbusA350 View Post
Just use your BAEC if that's where you need them to be and either message BAMissingAvios, call BAEC or email on ec.documents. You will get them eventually, for me (see above), it was rather seamless and may also throw light to your questions too.

Re the leading zeroes, if it recognises any associated status if you have status that, then I suspect you'll be fine. Nonetheless, you'll still be able to retroclaim either way.
Thanks for the insight. Not exactly confidence inspiring as I am on AS ticket stock, but I guess it is what it is. Hate having to chase things down after the fact but it should be worth it if I hit BAEC Gold this year

Regards
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Old Mar 23, 22, 12:48 pm
  #66  
 
Join Date: Feb 2008
Programs: BA GGLFL, LH Sen, Alitalia Platinum, Hilton Plat, SPG / Marriott / Carlsson Gold
Posts: 230
We had only one of four sectors credited. BA then asked for original ticket. Quite painful.
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Old Mar 23, 22, 3:37 pm
  #67  
 
Join Date: Aug 2019
Location: United Kingdom
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Originally Posted by Seat 1K View Post
We had only one of four sectors credited. BA then asked for original ticket. Quite painful.
You should only be typically be asked for the e-ticket number as well as the booking reference/PNR. Nothing else.
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Old Mar 23, 22, 3:38 pm
  #68  
 
Join Date: Feb 2022
Posts: 1
Originally Posted by FlightDetective View Post
Yes, that seems to be the case from what I can see too.

AS flight booked directly with AS - won't post.

AS flight booked in a BA ticket on a codeshare? Posts just fine.
Exact same for me. Multiple first class tickets on AS have not posted after 6-8 weeks. I tried their fax form - no help there either.

Sort of crazy that dm-ing on Flyertalk is the only path to resolution.
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Old Mar 23, 22, 3:57 pm
  #69  
 
Join Date: Aug 2019
Location: United Kingdom
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Originally Posted by SeattleToNowhere View Post
Exact same for me. Multiple first class tickets on AS have not posted after 6-8 weeks. I tried their fax form - no help there either.

Sort of crazy that dm-ing on Flyertalk is the only path to resolution.
Not the "only path", in fact there are multiple paths of which DM to BAMissingAvios is one. IMO the best is calling BA and requesting it.
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Old Apr 8, 22, 7:59 am
  #70  
 
Join Date: Sep 2008
Location: AUS
Programs: AA PPro, Hyatt Globalist, Amex Plat
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Originally Posted by AirbusA350 View Post
Just use your BAEC if that's where you need them to be and either message BAMissingAvios, call BAEC or email on ec.documents. You will get them eventually, for me (see above), it was rather seamless and may also throw light to your questions too.

Re the leading zeroes, if it recognises any associated status if you have status that, then I suspect you'll be fine. Nonetheless, you'll still be able to retroclaim either way.
Originally Posted by scubadu View Post
Thanks for the insight. Not exactly confidence inspiring as I am on AS ticket stock, but I guess it is what it is. Hate having to chase things down after the fact but it should be worth it if I hit BAEC Gold this year

Regards
Just wanted to report back and share my experience. So to recap:
  • Tickets booked solely on AS stock (in fact paid for with AS gift cards)
  • Outbound flight on March 23rd. This flight has not posted to my BAEC account
  • Return flight originally scheduled for March 29th but had to change our return to April 2nd due to a family emergency
  • Return trip on April 2nd, successfully (and correctly) posted to my BAEC account on April 6th (a mere 4 days!) without any intervention.
So apparently, AS flights can in fact post correctly, but have no idea why one posted and the other one did not. Also, I find it particularly funny that the return flight was a change from our original itinerary and yet posted quickly and correctly.

Regards
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Old Apr 8, 22, 11:54 am
  #71  
 
Join Date: Jan 2020
Programs: AA
Posts: 6
Originally Posted by scubadu View Post
Just wanted to report back and share my experience. So to recap:
  • Tickets booked solely on AS stock (in fact paid for with AS gift cards)
  • Outbound flight on March 23rd. This flight has not posted to my BAEC account
  • Return flight originally scheduled for March 29th but had to change our return to April 2nd due to a family emergency
  • Return trip on April 2nd, successfully (and correctly) posted to my BAEC account on April 6th (a mere 4 days!) without any intervention.
So apparently, AS flights can in fact post correctly, but have no idea why one posted and the other one did not. Also, I find it particularly funny that the return flight was a change from our original itinerary and yet posted quickly and correctly.

Regards
Had a similar experience

Flights booked with AS gift cards from Costco on only AS stock
Outbound flight March 18th - has not been credited (in the process of following up on this one)
Changed flight time for inbound flight on March 26th - this one posted correctly on March 30th.

Wondering if this means I should change my flight time more often
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Old Apr 14, 22, 2:47 pm
  #72  
 
Join Date: Dec 2018
Programs: AA Gold, BA Bronze
Posts: 3
Originally Posted by Tack View Post
I second that. She is a godsend. Helped with two AS flights from February.
I would third that. Had a RT from San Jose to Hawaii in November. Outbound showed up, return did not. Was going to let it go (70 TP) but came across this thread. e-mailed BAMissingAvios with details (but no documents). Got a reply next day with request to send supporting documents to ec address. Replied to BAMissingAvios to say that I would send documents.

Next day got e-mail from Sarah (BAMissingAvios) to say that no documents had come in and could I resend, but add "Attn Sarah" to the subject. Did that and the next day the TP were credited.

Also, since I did all the boarding passes on-line I had no ticket number. Alaska just gave me the confirmation but no ticket number. And of course once you land you have no more mobile boarding pass. I sent in the original ticket confirmation e-mail and the baggage receipt from the return leg.

Impressed with the response from BAMissingAvios and of course this amazing community which has so much useful info.
drg87 is offline  
Old Apr 15, 22, 8:12 am
  #73  
 
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, HH Gold, Marriott Gold, AS
Posts: 111
I had 4 AS flights that didnít credit around the time of the IT upgrade back in late November / early December.

My Xmas AS flights did post automatically and was hopeful this issue had been sorted out.

Unfortunately looking at this thread it looks still broken. My most recent AS flights late March still havenít posted.

Itís been over a year since Alaska joined OneWorld and basic integration still doesnít work with BA. Is it AS? Is it BA?

Thanks again to BAMissingAvios for processing all our requests.
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Old Apr 15, 22, 8:47 am
  #74  
 
Join Date: Aug 2019
Location: United Kingdom
Posts: 734
Originally Posted by UrbanLegend View Post
Itís been over a year since Alaska joined OneWorld and basic integration still doesnít work with BA. Is it AS? Is it BA?
Probably a mixture of both but actually in this instance I'd square more of the blame towards AS, they still haven't sorted out allowing redemptions across all OW airlines for their own members yet and their ground staff are still not well versed with OW policies, particularly relating to lounge access! So definitely makes me think their OW integration and launch was botched quite a bit.
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Old Apr 22, 22, 12:44 pm
  #75  
 
Join Date: Jan 2020
Programs: AA
Posts: 6
Originally Posted by CorpFlyer View Post
Had a similar experience

Flights booked with AS gift cards from Costco on only AS stock
Outbound flight March 18th - has not been credited (in the process of following up on this one)
Changed flight time for inbound flight on March 26th - this one posted correctly on March 30th.

Wondering if this means I should change my flight time more often
Quick update - Requested the missing TPs using [email protected] on April 8th and TPs posted today April 22. I included itinerary, receipt, and screenshot of mobile boarding pass.
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