Claiming missing TPs for Alaska Airlines flights
Feb 25, 22, 9:20 am
#31
Join Date: Jun 2021
Location: DFW
Programs: AA EXP, BA Gold, UA Plat., Hyatt Globalist, Marriott Titanium
Posts: 93
Originally Posted by FlightDetective
I had a flight 30 January on Alaska Airlines that was missing.
I sent a FlyerTalk private message to BAMissingAvios on Sunday 20 February (with name, booking reference, flight number, flight date, travel class, booking class, ticket number, Executive Club number), received a message on here the following day to send my Itinerary and Boarding Pass to an e-mail address. Did that and replied via here saying I'd done so. Avios credited the next day, Tuesday 22 February.
Simple and seamless.
I sent a FlyerTalk private message to BAMissingAvios on Sunday 20 February (with name, booking reference, flight number, flight date, travel class, booking class, ticket number, Executive Club number), received a message on here the following day to send my Itinerary and Boarding Pass to an e-mail address. Did that and replied via here saying I'd done so. Avios credited the next day, Tuesday 22 February.
Simple and seamless.
Feb 25, 22, 10:08 am
#32
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,350
Originally Posted by FlightDetective
I had a flight 30 January on Alaska Airlines that was missing.
I sent a FlyerTalk private message to BAMissingAvios on Sunday 20 February (with name, booking reference, flight number, flight date, travel class, booking class, ticket number, Executive Club number), received a message on here the following day to send my Itinerary and Boarding Pass to an e-mail address. Did that and replied via here saying I'd done so. Avios credited the next day, Tuesday 22 February.
Simple and seamless.
I sent a FlyerTalk private message to BAMissingAvios on Sunday 20 February (with name, booking reference, flight number, flight date, travel class, booking class, ticket number, Executive Club number), received a message on here the following day to send my Itinerary and Boarding Pass to an e-mail address. Did that and replied via here saying I'd done so. Avios credited the next day, Tuesday 22 February.
Simple and seamless.
Feb 25, 22, 10:27 am
#33
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 1,262
Originally Posted by ghsbass0406
They're not processing the claims in order as they were received apparently lol. Did the same thing you described on Feb. 9 and still nothing. I was told that they'd look into it but to wait 28 business days to inquire on the status. Love that this is my first experience with BAEC. Can't wait for more dysfunction to follow.
Originally Posted by Nicksta
That does sound simple and seamless; my experience was not the same. I submitted all of that same information and received an automated email saying it would be investigated over the next month. No follow-up since.
Really, all they need to do is put Alaska Airlines as a dropdown option on their online form and then it would go through the usual processes and all this heartache would be avoided. Something so simple...
Feb 25, 22, 12:42 pm
#35
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,350
If that number begins with "02", then yeah, that's likely the ticket number. I pulled mine from the credit card statement, too.
Feb 25, 22, 12:47 pm
#36
Ambassador, British Airways Executive Club; FlyerTalk Evangelist
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 10,947
Originally Posted by Steve in Olympia
Any tips on finding my ticket number if I didn't save my boarding pass? (My flight was in late December.)
I have a 13-digit number that shows up on my Alaska credit card billing statement, if that is any help.
Thanks for any help.
I have a 13-digit number that shows up on my Alaska credit card billing statement, if that is any help.
Thanks for any help.
Feb 25, 22, 3:10 pm
#37
Join Date: Sep 2009
Posts: 2,422
Originally Posted by golfmad
The ticket number (starting 02) will be in the email you received from Alaska Air when you purchased the ticket. On mine they are from this email address: [email protected]
Feb 28, 22, 3:12 am
#38
Join Date: Jul 2012
Location: U.K.
Programs: BA Gold
Posts: 104
Am missing 230 tier points and avios from American and Alaskan from 5th Feb, AA transcon cancelled and downgraded. Alaskan not credited and AA credited incorrectly. Spoke to Executive club 2 and half weeks ago. Took all the details still not credited to my account. Thanks to this forum I have now emailed Missing avios. Ridiculous you have to wait so long.
Feb 28, 22, 5:03 am
#39
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 1,262
Originally Posted by Steve in Olympia
Thank you. The number on my credit card billing statement is a 13-digit number starting with 027, so that must be the ticket number, too.
Feb 28, 22, 11:12 am
#40
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,350
Originally Posted by Magnus77
Am missing 230 tier points and avios from American and Alaskan from 5th Feb, AA transcon cancelled and downgraded. Alaskan not credited and AA credited incorrectly. Spoke to Executive club 2 and half weeks ago. Took all the details still not credited to my account. Thanks to this forum I have now emailed Missing avios. Ridiculous you have to wait so long.
Mar 1, 22, 8:07 pm
#41
Join Date: Jun 2021
Location: DFW
Programs: AA EXP, BA Gold, UA Plat., Hyatt Globalist, Marriott Titanium
Posts: 93
Flew AS flights Jan. 23-25. Messaged BAMissingAvios on Feb. 9 and my 640 TP and avios were posted today!!! The information I provided BAMissingAvios was my Alaska Airlines confirmation number, ticket number, flight numbers, letter class flown, and flight dates and times. What a mess waiting so long but so happy they posted.
Ironically I flew AA and they posted the very next day with BA. Go figure.
Ironically I flew AA and they posted the very next day with BA. Go figure.
Mar 2, 22, 10:42 am
#42
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,350
My missing points posted yesterday, so I'm pleasantly surprised that it did not require more information and follow-up. It has been a month since the flights, but about 2 weeks from my request to investigate.
Mar 4, 22, 8:35 am
#43
Join Date: Jul 2012
Location: U.K.
Programs: BA Gold
Posts: 104
Update
Originally Posted by Nicksta
I have a decent suspicion that following the 28 days, nothing will have happened and it will require starting over, so let us know what happens next for you.
Have scanned the boarding passes and the physical tickets that AA printed to transfer to Alaskan on the same day. Chased it on the phone yesterday got oh we are busy in the back office. Resent a chaser email this morning. No response or acknowledgement. Would mind but the series of flights in question were 4 weeks ago tomorrow.
Mar 4, 22, 9:34 am
#44
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Gold
Posts: 2,419
I sent a PM to BAMissingAvios on here raising the issue of AS points not posting. I had a reply this morning:
So there's clearly a known issue but the good news is that BA is aware of it and looking to get it resolved.
Dear Geordie405,
Thank you for your recent Flyertalk post.
Please accept my apologies for the issues you have been facing when submitting your Alaska Airlines flights.
We are, unfortunately, still experiencing some issues when crediting flights with certain partners.
This is being looked into and raised with out systems team but I am unable to give a exact timeline on when this will be rectified.
Again, please accept my apologies that I cannot give a more definite answer.
Kind Regards
BAMissingAvios
British Airways Executive Club
Thank you for your recent Flyertalk post.
Please accept my apologies for the issues you have been facing when submitting your Alaska Airlines flights.
We are, unfortunately, still experiencing some issues when crediting flights with certain partners.
This is being looked into and raised with out systems team but I am unable to give a exact timeline on when this will be rectified.
Again, please accept my apologies that I cannot give a more definite answer.
Kind Regards
BAMissingAvios
British Airways Executive Club
Mar 4, 22, 10:05 am
#45
Join Date: Jul 2012
Location: U.K.
Programs: BA Gold
Posts: 104
Originally Posted by Geordie405
I sent a PM to BAMissingAvios on here raising the issue of AS points not posting. I had a reply this morning:
So there's clearly a known issue but the good news is that BA is aware of it and looking to get it resolved.
So there's clearly a known issue but the good news is that BA is aware of it and looking to get it resolved.
