BA Holidays Uncontactable
Jan 18, 2022, 1:40 am
#16
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
How many telephone agents does BA or BAH actually have? How long is the average call? How many passengers are trying to get through? All these things affect the chances of getting through so you can see why people are experiencing problems. Too many people think they are more important than others and should not have to wait.
I got through after trying for 2 hours and it took the agent 3 hours to sort my query and they even called back when we got cut off.
I got through after trying for 2 hours and it took the agent 3 hours to sort my query and they even called back when we got cut off.
Jan 18, 2022, 2:35 am
#17
Join Date: Dec 2011
Location: North Yorkshire, UK / Pasadena CA
Programs: BA Silver
Posts: 1,311
Earbuds, if you have them, are the most efficient way to spend time on hold. You can stay mobile with hands free and there's an optimal volume where the music/taped messages don't intrude but you notice when they change to "Hello? Hello?". Not saying this makes BA's wait times acceptable, just that it's a way reduce stress.
Jan 18, 2022, 4:19 am
#18
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
Earbuds, if you have them, are the most efficient way to spend time on hold. You can stay mobile with hands free and there's an optimal volume where the music/taped messages don't intrude but you notice when they change to "Hello? Hello?". Not saying this makes BA's wait times acceptable, just that it's a way reduce stress.
"Hang on everyone, BA have answered after 3 hours - I've got to take this call!"
Jan 18, 2022, 4:46 am
#19
Join Date: Dec 2017
Posts: 833
Jan 18, 2022, 5:01 am
#20
Join Date: May 2019
Location: Manchester
Programs: VA (Plat), QR (OWE), BAEC (Silver), AY (Gold), HH (Diamond)
Posts: 165
Of course we all know this is hyperbole, BA won't answer after 3 hours, as they cut you off after 1...
Jan 18, 2022, 6:45 am
#21
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 708
As a data point I contacted BA Holidays this morning. First call 10:31, 5 attempts later eventually on hold at 10:47 and all done 1 hour and 20 minutes later.
Jan 18, 2022, 6:51 am
#22
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
I have the same issue to get in touch with BAH. We have a trip booked with a Car rental and wanted to change Car class, because we don`t need a 7-seater SUV anymore. And as a train driver it is a little tricky to spend hour after hour on holding, to get trough 
Jan 18, 2022, 7:28 am
#23
Join Date: Apr 2012
Programs: Executive Club Gold
Posts: 7
Gold line Holidays just goes through to the "we can't help you right now" and cuts you off straight away, whatever time of day I've called.
I've got through on the normal number for Holidays after 45 minutes of holding though.
I've got through on the normal number for Holidays after 45 minutes of holding though.
Jan 18, 2022, 7:34 am
#24
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Jan 18, 2022, 10:16 am
#25
Join Date: Jan 2020
Posts: 7
Online chat function worked wonders for me
Hi - just thought I would share my experience, which like the OP meant that a had 0% success on getting hold of BAH via phone - so I reverted to online chat - now on at least 4 occasions and very quick speedy replies including flight change (dates) and hotel change. All done each time with 20 mins - hope that helps!
Jan 19, 2022, 2:35 am
#26
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Welcome to FT and DMTaylor90 and I hope we see more of you in the future here
Jan 19, 2022, 5:22 am
#27
Join Date: Jan 2022
Location: Manchester, UK
Posts: 49
Hi - just thought I would share my experience, which like the OP meant that a had 0% success on getting hold of BAH via phone - so I reverted to online chat - now on at least 4 occasions and very quick speedy replies including flight change (dates) and hotel change. All done each time with 20 mins - hope that helps!
Where did you access the online chat? All I can find was a 'chatbot' that had no option to speak to an agent. Thank you!
Jan 19, 2022, 5:58 am
#28
Join Date: May 2019
Location: Manchester
Programs: VA (Plat), QR (OWE), BAEC (Silver), AY (Gold), HH (Diamond)
Posts: 165
In chatbot type "speak to an agent" - You'll be told one of a few things; no-one is available - try again later, it's out of hours - try again during business hours (even when it's not out of hours), or you'll be in a queue to speak to an agent. Save it on your clipboard and Ctrl+V every minute or two until you get a response or grow weary from exhaustion. I got through in 10 mins the other morning for a minor tweek
Jan 19, 2022, 6:00 am
#29
Join Date: Apr 2012
Programs: Executive Club Gold
Posts: 7
Jan 19, 2022, 6:01 am
#30
Join Date: Jan 2022
Location: Manchester, UK
Posts: 49
In chatbot type "speak to an agent" - You'll be told one of a few things; no-one is available - try again later, it's out of hours - try again during business hours (even when it's not out of hours), or you'll be in a queue to speak to an agent. Save it on your clipboard and Ctrl+V every minute or two until you get a response or grow weary from exhaustion. I got through in 10 mins the other morning for a minor tweek