Your 2022 BA wish list
Jan 2, 2022, 5:12 am
#61
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
BA178 is back.
Very much in agreement with you. Overall I just want to see all services to resume normalcy ASAP, so that the ground and onboard experience would be a proper one and not a muted one with pandemic excuses and what not.
I agree with this one.
This is probably in due honesty the most paramount wish for all of us.
100% in agreement! Now, can we also have G-EUNA back from scrap metal?
Not to mention: the 747-400 was supposed to still fly a few years... 
Stakeholderism isn't a virtue of IAG or BA. After all, it's not NYSE: LUV (AKA WN in IATA parlance). Most certainly they would be better off truly embracing stakeholderism across the vast organisation, but it's unfortunately not something currently I see hope for. Most certainly it would save resources to have issues dealt with (i.e. ownership of issues) at lower levels of the organisation, but it takes some sagaciousness from the board and senior management. It's not like it's truly good use of resources to have even quite simple issues requiring to call or having to escalate them. OTOH, it's not like QR, AA, IB or AY are a lot better in terms of empowerment or modern online self-service.
AA, I'm still looking at you and these bloody paper vouchers. *waves USD denoted paper voucher* Even though they're indeed somewhat retro cute, returning them isn't fast/practical.
Very much in agreement with you. Overall I just want to see all services to resume normalcy ASAP, so that the ground and onboard experience would be a proper one and not a muted one with pandemic excuses and what not.
I agree with this one.
This is probably in due honesty the most paramount wish for all of us.
100% in agreement! Now, can we also have G-EUNA back from scrap metal?
Not to mention: the 747-400 was supposed to still fly a few years... Stakeholderism isn't a virtue of IAG or BA. After all, it's not NYSE: LUV (AKA WN in IATA parlance). Most certainly they would be better off truly embracing stakeholderism across the vast organisation, but it's unfortunately not something currently I see hope for. Most certainly it would save resources to have issues dealt with (i.e. ownership of issues) at lower levels of the organisation, but it takes some sagaciousness from the board and senior management. It's not like it's truly good use of resources to have even quite simple issues requiring to call or having to escalate them. OTOH, it's not like QR, AA, IB or AY are a lot better in terms of empowerment or modern online self-service.
AA, I'm still looking at you and these bloody paper vouchers. *waves USD denoted paper voucher* Even though they're indeed somewhat retro cute, returning them isn't fast/practical.
Same with IRROPS - let the staff do it. And if there are off duty ticket trained staff (maybe let all colleagues attend a “Global IRROPS Recovery Training”) in their global network whether normally airport, airborne, office, or contact centre based give them a laptop with vpn, MS Teams or Jabber or whatever, and offer to pay 1.5 x overtime if they will log on and take some phone calls during disruption.
Then cabin crew ipads via onboard wifi could be used to do ticket changes during flight and a wireless printer could be used to reissue BPs whilst still on board (or push to customers’ App) - come on!
Last edited by NWIFlyer; Jan 2, 2022 at 7:57 am Reason: Remove quoted section from mod edited post
Jan 2, 2022, 5:22 am
#62
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,668
Jan 2, 2022, 5:25 am
#63
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
My main wish is for the recovery to continue and BA return to profitability in order to support longer term investment. In the meantime, whilst I understand the frustration of others and the service drop with call centres, I’m pretty happy how BA has responded to the pandemic and glad it’s in a better shape than a lot of U.K. airlines. I hope the other airlines recover to and jobs are secured all round.
i’m sure my wish partly encompass a lot of the above, since recovery does need a careful balance of attracting custom without spending excessive amounts.
i’m sure my wish partly encompass a lot of the above, since recovery does need a careful balance of attracting custom without spending excessive amounts.
Last edited by navylad; Jan 2, 2022 at 5:32 am
Jan 2, 2022, 5:28 am
#64
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
I'd like to see more normality return. Better food, better cleaning, be on time and don't keep making endless timetable changes.
Interesting to me not one person has mentioned reduced fares, yet BA continue to cut to the bone offering a poor travel experience to save money. I fear that many of the cuts and the skeleton staff services will remain as it's an airline that likes to go cheap whenever it can.
Interesting to me not one person has mentioned reduced fares, yet BA continue to cut to the bone offering a poor travel experience to save money. I fear that many of the cuts and the skeleton staff services will remain as it's an airline that likes to go cheap whenever it can.
Jan 2, 2022, 5:56 am
#65
Original Poster
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,327
Jan 2, 2022, 5:57 am
#66
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
Jan 2, 2022, 6:01 am
#67
Original Poster
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,327
I don't think BA has demonstrated that one brings another. For example, it was making billions per year and we only saw truly improved catering in long haul J on one route; when it was rolled out across the network, it was diluted. So I personally do not believe that without a major shake up at board and senior level, we will see a truly competitive BA emerge, at least in terms of long haul J seats and service.
Jan 2, 2022, 6:02 am
#68
Original Poster
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,327
Jan 2, 2022, 6:10 am
#69
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
Jan 2, 2022, 6:31 am
#70
Join Date: Jul 2016
Location: Milton Keynes, UK
Programs: BA Gold (OW Emerald), TK Elite (*A Gold)
Posts: 574
I don’t have anything to complain about - never had to wait long to get through on the phone, book with confidence has been truly amazing, service on board has been incredible for the ticket prices I’ve payed recently, and as my first year of Gold I’ve found the LHR experience better than I’ve ever been used to.
So just one ask / dream from me - bring LBA back! Please :-)
So just one ask / dream from me - bring LBA back! Please :-)
Jan 2, 2022, 6:59 am
#71
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Jan 2, 2022, 7:40 am
#72
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
also i'd like to +1 on the IT / homepage. is astonishing that
- the "new" mmb page this unintuitive.
- i have to go to aa.com, use the codeshare pnr, send itin to my mail to see the booking classes for each flight in a handy way
- i have to go to rj.com to select seats in an easy way
- i cant manage the rebooking online and have to call when using their rebooking policies
- already flown, rebooked and/or cancelled bookings are in the overview days, weeks, months after you have flown/got the refund
Jan 2, 2022, 7:55 am
#73
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
A number of posts which were taking the thread down a discussion about masks have either been edited or removed.
Whatever our individual views:
(a) this isn’t something that’s within the preserve of BA to easily change, and
(b) as has been said on a number of occasions, this forum is not an appropriate place for those sort of discussions which have only ever ended in thread closure.
This could be an interesting thread as to what realistic (or unrealistic!) expectations we could have of BA as we hopefully emerge into a better 2022 for both airline and passengers. Please try and keep to wishes that are within the airline’s power to deliver.
/mod
Whatever our individual views:
(a) this isn’t something that’s within the preserve of BA to easily change, and
(b) as has been said on a number of occasions, this forum is not an appropriate place for those sort of discussions which have only ever ended in thread closure.
This could be an interesting thread as to what realistic (or unrealistic!) expectations we could have of BA as we hopefully emerge into a better 2022 for both airline and passengers. Please try and keep to wishes that are within the airline’s power to deliver.
/mod
Jan 2, 2022, 9:15 am
#74
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
BA 178 was cut from the winter schedule. If it was back, I would have put myself on it!
JFK-LHR, 8am depature.
ALL ZERO for the next few months
JFK-LHR, 8am depature.
ALL ZERO for the next few months