corporate-wage-slave

For anyone else on this flight who needs this information for EC261, the BA flight status data is

LHR - scheduled depart - 15:15 hrs. Actual 21:03.
LAX - scheduled arrive - 18:35 hrs. Actual 23:59

Those on the earlier cancelled AA flight (departing LHR at 10:15 hrs!) can't unfortunately claim two lots of compensation, since the delay to the first service is weighed against the final arrival tme.

nufnuf77

I wonder what’s gonna happen to the BA268

corporate-wage-slave

It appears to be still running. with a departure time of 02:41 Saturday instead of 20:50 Friday. She would then limp into LHR around 20:17. Which will make for one tiring journey for a lot of people, but the timing may reduce jet-lag, it's quite neatly placed from my reckoning.

nufnuf77

glad I took the one yesterday - my wife would go mental if I missed my connection and extended the trip by another day involuntarily

NWIFlyer

Just be aware that the passenger needs to be named in the claim, you can’t just claim yourself as the person (presumably) paying for the flight - BA may try and obfuscate and wriggle unless you do it right.

Unfortunately this gives your son the upper hand in any negotiations …

deep_south

bit of a shame that the letter makes no mention of the EC261 compensation...

A few years ago we had an overnight delay to Dubai and the leaflet that was "available" from the desk (if you asked for it) simply said "you may be eligible" but gave no further details.

BA customer service at its finest again?

Pilot37

BA268 has left LAX after a 2hr 15min turn around and is due into LHR at 8.21pm this evening.

LAX isn’t having a great time of it the past 2 days, todays AA flight has been cancelled again and todays BA269 is already showing a delay of 1hr 40mins as they are using the currently delayed MIA-LHR aircraft to serve LAX today. Strange decision to use an aircraft which is already delayed vs. one of the spares sitting in the maintenance area!

Pilot37

LCY8737

Or indeed a corporate travel manager. Compensation is due to the passenger, not whoever paid for the ticket (whether corporate or parental account). I suppose negotiations with either one can be tough, but the regulation is clear.

sammyg901

I am quite surprised this ran as it looked like a 24hr delay job to me! I assume the fact that it was totally rammed + the headache it'd cause for everyone having to be retested sharpened the minds at BA to get this out, so well done to them. Presumably it needed a fresh crew?

plunet

Yeh, although the regulation does state airlines must inform passengers of their rights under EU/UK261, they usually do this in the booking process, and fail to directly highlight it after a delay. The latter was probably the intent of the wording in the regulation but the wording of the regulation was too vague and the former suffices.

orbitmic

OT, but the above is actually incorrect. In aviation terms, UM is a specific status, which gives airlines specific responsibilities (regardless of whether airlines sell a paid for service or not). Age definition of UM varies by airline, including in the States, but none of them that I know of extends the UM definition to 18. With AA, one ceases to be automatically considered a UM at age 14 (though parents can choose to pay for the service and get associated protection till the age of 17), on UA, one is considered an adult at age 15 (again, this can be extended for a fee till age 16), and with SW at age 12 (no extension possible).

So with any of those airlines in the US (and any other I can think of), your son would be considered an adult rather than a UM, and not entitled to any particular help or support in case of disruption, just as though his train or subway was delayed. "Minor" has no universal definition anywhere either - the voting majority, the drinking majority, the criminal majority, the sexual majority, the driving majority, the working or marrying majorities, and indeed the air passenger majority don't need to coincide and typically don't...

That said, as CIHY mentions, crew - and indeed any trusted passenger - are typically helpful, and in the unlikely case your son was worried, approaching the crew and explaining his worries would undoubtedly get him some help (though that would be just as true if he were 87 rather than 17 I would say!)

Im a new user

Is this correct? Wasn't there a ruling in the European Court of Justice last year (?) where AY had to pay two lots of compensation because a rebooked flight was cancelled? The ruling maybe doesn't apply ex-UK because of Brexit.

corporate-wage-slave

Well I don't think Brexit makes a diference, but when a service is cancelled, the amount of compensation is determined by the delay at the arrival point, if any. So in thiis case it needs a delay of 4 hours to trigger 600€, but it doesn't make a difference if it is 4 hour 1 minute or 4 days, it's still 600€. If the second flight was then cancelled - which at one stage looked very likely but didn't actually happen - then another set of arguments can be deployed.

TraumaDoc

Really? Just because he is 17 and travelling alone, it doesn't mean BA take on any legal parental responsibilities.

This might have been different when they offered a formal unaccompanied minor (UM) service, but that is long gone.

matinicus rock

Does this make me a helicopter parent?