Redeem avios for another person
Dec 9, 2021, 7:28 am
#1
Original Poster
Join Date: May 2005
Location: Edinburgh
Posts: 514
Redeem avios for another person
Hi,
I'm trying to redeem avios for a flight for another person.
However, when proceeding online the account holder is always pre-filled as passenger and can't be changed.
I remember it used to be allowed when there was no household account set up.
Any changes here?
I'm trying to redeem avios for a flight for another person.
However, when proceeding online the account holder is always pre-filled as passenger and can't be changed.
I remember it used to be allowed when there was no household account set up.
Any changes here?
Dec 9, 2021, 7:36 am
#2
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,237
Have you got this person on your family and friends list ?
I just did a dummy and was hard set as the customer - selected No to Is the payment card holder travelling on this booking?
Then is allowed me to pick anyone from my family friends list
I just did a dummy and was hard set as the customer - selected No to Is the payment card holder travelling on this booking?
Then is allowed me to pick anyone from my family friends list
Apr 24, 2022, 4:22 pm
#3
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
I have 2 people in my F&F list that I want to book for, but my info is hardcoded as first adult.
Apr 24, 2022, 5:00 pm
#4
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
That setting clears the hardcoded details and lets you choose from your list in your household and friends and family account.
Apr 25, 2022, 9:00 am
#5
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
Here is another similar report: https://www.flyertalk.com/forum/33896682-post526.html
Apr 25, 2022, 9:02 am
#6
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
I'm having the same problem OP was having. After clicking No, it remains hardcoded to the accountholder as the first passenger.
Here is another similar report: https://www.flyertalk.com/forum/33896682-post526.html
Here is another similar report: https://www.flyertalk.com/forum/33896682-post526.html
Apr 25, 2022, 9:04 am
#7
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
I tried 3 different browsers (Chrome/FF/Edge), as well as 3 different devices (PC/laptop/smartphone), I had the same issue.
I found another post here (can't find the post right now) that suggested it's a security feature for accounts that haven't redeemed in a long time. Not sure if that's true.
I ended up calling yesterday and booking. Agent says he has heard of this issue, but does not know how to resolve it.
I found another post here (can't find the post right now) that suggested it's a security feature for accounts that haven't redeemed in a long time. Not sure if that's true.
I ended up calling yesterday and booking. Agent says he has heard of this issue, but does not know how to resolve it.
Apr 25, 2022, 9:09 am
#8
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
In my case, even after redeeming for my F&F over the phone, a dummy booking tried right now still doesn't allow me to change the first passenger when selecting No to the question mentioned.