Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 17, 2021, 2:45 am
#76
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
I’ve worked on many IT migration projects. I just fundamentally don’t get why any technical migration would mean a system used by millions of people was offline for 4 - 5 days. I’d love to see the internal project plan and reasoning for how they’ve gone about this! Also why is it only BAEC can’t access anything when other member carriers have plodded on as usual.
Nov 17, 2021, 2:46 am
#77
Join Date: Aug 2017
Programs: BAEC
Posts: 460
Yep. I expect that they chose to remove access to make changes to give themselves time to ensure that every transaction up to the point where access was removed is reflected in the new database. Otherwise they would be running deltas into a rapidly changing live environment which is possible but can be an absolute creator of data spaghetti if not planned properly.
My last data migration of only just over 4 million records took 4 months of planning and execution. We were only down for 7 hours in the end though.
My last data migration of only just over 4 million records took 4 months of planning and execution. We were only down for 7 hours in the end though.
Nov 17, 2021, 2:56 am
#78
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,557
Yes, we've discussed this before regarding the Household Account changes. It seems an excessive outage and poor planning. Most businesses would not put up with that but BAEC is not the core business in as much as they can still sell and operate flights. Let's hope after all this time they haven't introduced a whole load of new bugs.
Nov 17, 2021, 4:03 am
#79
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 271
What I find quite annoying is that the BA shopping portal is also out of action, a month before Xmas is possibly not the best timing. I've held off ordering before they took things offline because I didn't fancy having to chase points up if (when) things go wrong
Nov 17, 2021, 4:23 am
#80
Join Date: Nov 2005
Location: UK
Programs: BA Gold
Posts: 592
I have things to book, not desperate, but there's no way I'm booking until I'm as sure as can be that it will relatively hassle free. 2 or 3 days of stability would be what I would consider my tipping point. My travel is always my own money and not a company department, so I'm maybe a little more sensitive.
Nov 17, 2021, 4:53 am
#81
Join Date: Dec 2006
Location: in a cabin
Posts: 6,521
We can only speculate here, but BA's situatuation is probably just as complex as many other Legacy business that have been around for decades, forced into silos of systems containing data and business processes. I.e. there will likely be a ton of API's (integrations) sitting between the silos. As soon as you make changes to one silo/3rd party system, the corresponding API might need an update to not break the integration. Within all this you have a core critical system that they cannot exist without; Amadeus. BAEC sits in it's own silo, but likely speaks to a whole bunch of other silos, including Amadeus.
Yeah, you get the point
It will be a feat if they manage to get this up and running without major hiccups and data loss.
Yeah, you get the point
It will be a feat if they manage to get this up and running without major hiccups and data loss.
Nov 17, 2021, 4:54 am
#82
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,520
Was now told "hopefully back this afternoon"
Nov 17, 2021, 5:03 am
#84
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,557
Nov 17, 2021, 5:36 am
#86
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
Well I am surprised that this is taking longer than planned. However, I am sure when it is back up everything will be running perfect with no problems at all.
Nov 17, 2021, 5:39 am
#87
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,173
Nov 17, 2021, 5:42 am
#88
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
