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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 7:37 am
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Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 26, 2021, 10:36 am
  #856  
 
Join Date: Nov 2009
Location: Dorset
Programs: BAEC Blue, VS Red, IHG Platinum
Posts: 597
Amex transfer made at 9pm last night arrived at about 3pm today so things are speeding up here!
yellow_peril is offline  
Old Nov 26, 2021, 11:23 am
  #857  
 
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
my LHR-LAX two weeks ago not posted but the return 10 days ago and the AA flights in the period between all posted.
VSLover is offline  
Old Nov 26, 2021, 2:10 pm
  #858  
 
Join Date: Nov 2010
Posts: 5,596
Originally Posted by johnaalex
Looks like HHA and Friends & Family are working ok now.
Not for me they aren't. I just tried at 21:00 and nothing.
rapidex is offline  
Old Nov 26, 2021, 5:11 pm
  #859  
 
Join Date: Feb 2009
Posts: 50
Nectar

Can’t convert Nectar to Avios since maintenance happened. Had to reconnect accounts, now getting this error:

“Oh dear! Something went wrong”
ed_flyer is offline  
Old Nov 26, 2021, 6:00 pm
  #860  
 
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
Originally Posted by ed_flyer

“Oh dear! Something went wrong”
Sums up the whole migration
PGberkshire is offline  
Old Nov 26, 2021, 7:33 pm
  #861  
 
Join Date: Dec 2007
Location: London
Programs: BAEC, QRPC, Amex MR, World of Hyatt, IHG one rewards, Hilton Honors, Marriott Bonvoy, etc…
Posts: 687
Originally Posted by ed_flyer
Can’t convert Nectar to Avios since maintenance happened. Had to reconnect accounts, now getting this error:

“Oh dear! Something went wrong”
converted Nectar to Avios today and whilst I had to link the accounts again, the actual transfer was immediate as always
marcopizzaiuolo is offline  
Old Nov 27, 2021, 12:37 am
  #862  
 
Join Date: Feb 2008
Posts: 398
One little thing I've noticed since the upgrade is that Avios for flights just post as one total amount now - it is no longer split into the separate "tier bonus" and "cabin bonus" etc categories.
Nikko5 is offline  
Old Nov 27, 2021, 1:04 am
  #863  
 
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
Originally Posted by rapidex
Not for me they aren't. I just tried at 21:00 and nothing.
Yesterday afternoon using my laprop and MS Edge I was able to access my HHA, add somebody my F&F and book a reward flight for that person.
johnaalex is offline  
Old Nov 27, 2021, 2:07 am
  #864  
 
Join Date: Feb 2009
Posts: 50
Originally Posted by marcopizzaiuolo
converted Nectar to Avios today and whilst I had to link the accounts again, the actual transfer was immediate as always
Still getting the same error message today. Even tried unlinking and re-linking my account, same error.

Do I contact BA or Nectar? Anyone know the best email address to use?
ed_flyer is offline  
Old Nov 27, 2021, 2:24 am
  #865  
 
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
Just an update, transfers from e-rewards now work.
And I've tried Combine My Avios, if you start from Avios.com side, you can transfer to/from BA, but you cannot transfer to/from Iberia, which is what's more important.
neuromancer is offline  
Old Nov 27, 2021, 2:47 am
  #866  
 
Join Date: Feb 2009
Posts: 50
Originally Posted by ed_flyer
Can’t convert Nectar to Avios since maintenance happened. Had to reconnect accounts, now getting this error:

“Oh dear! Something went wrong”
and my partner is getting the same error.
ed_flyer is offline  
Old Nov 27, 2021, 2:55 am
  #867  
 
Join Date: Dec 2016
Location: London, UK
Programs: BAEC Silver
Posts: 54
Tier points from 21.11 have now posted today, the ones from 19.11 have not yet.
86BA7 is offline  
Old Nov 27, 2021, 2:55 am
  #868  
FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: SE1, London
Posts: 23,433
Still have duplicate flights, missing flights and now some random e-store reversals on a linked HH account that also deduct from my account with the message “Household redemption” .

How can they have screwed this up so badly?
Swanhunter is offline  
Old Nov 27, 2021, 5:57 am
  #869  
 
Join Date: Nov 2010
Posts: 5,596
Still no household account or friends and family for me.
Arsey00 likes this.
rapidex is offline  
Old Nov 27, 2021, 6:05 am
  #870  
 
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
Originally Posted by 86BA7
Tier points from 21.11 have now posted today, the ones from 19.11 have not yet.
Ahhh

Also when one uses the Claim Missing Avios. You can enter the ticket number but the "Continue" button never becomes active!
86BA7 likes this.
Banana4321 is offline  


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