Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 16, 2021, 8:06 pm
#61
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
7PM here on the left coast and I was just able to use AA miles to book an ALC-MAD-LHR-GLA and return for early Dec. IB wanted $1,100 US for an itinerary all in Y, so J all the way in a mix of IB/BA metal for 45K miles and $200 in taxes and fees works for me, even though I have to overnight in MAD both ways.
Nov 17, 2021, 12:39 am
#62
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,486
Nov 17, 2021, 12:53 am
#64
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
Nov 17, 2021, 12:57 am
#66
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
Nov 17, 2021, 1:06 am
#67
Join Date: Nov 2019
Programs: BA - Bronze , IHG - Spire Ambassador, Hilton - Diamond
Posts: 133
While I still can't log in, on Monday when I looked at an upcoming booking via mangage my booking it told me I was earning no avois or TPs and now those are showing again as being earned so that's something! Sadly they remembered to mark reward flights as non earning on the new platform so not getting some bonus TPs from my reward flight I have booked.
Nov 17, 2021, 1:21 am
#68
Join Date: Nov 2015
Posts: 158
The lack of service return at 0730 shouldn't really be a surprise based on previous performance of BA IT.
I wonder how many latent or new issues will appear over the coming days? Might be a bumpy bumpy ride.
I'm sure the people working tirelessly on the change are doing their absolute best but they do need the organisational support (and funding) in order to perform as they would like.
I hope this is just a minor glitch/delay rather than something more serious.
I wonder how many latent or new issues will appear over the coming days? Might be a bumpy bumpy ride.
I'm sure the people working tirelessly on the change are doing their absolute best but they do need the organisational support (and funding) in order to perform as they would like.
I hope this is just a minor glitch/delay rather than something more serious.
Nov 17, 2021, 1:44 am
#69
Join Date: Jan 2015
Location: Cheshire
Programs: BA, Accor, Hilton, ITA
Posts: 376
I’ve worked on many IT migration projects. I just fundamentally don’t get why any technical migration would mean a system used by millions of people was offline for 4 - 5 days. I’d love to see the internal project plan and reasoning for how they’ve gone about this! Also why is it only BAEC can’t access anything when other member carriers have plodded on as usual.
Nov 17, 2021, 1:54 am
#71
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Nov 17, 2021, 2:07 am
#72
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Nov 17, 2021, 2:09 am
#73
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Nov 17, 2021, 2:24 am
#74
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,897
My last data migration of only just over 4 million records took 4 months of planning and execution. We were only down for 7 hours in the end though.
Nov 17, 2021, 2:28 am
#75
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald); Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 388
When I spoke to the Gold line at around 0720 this morning, they said they'd been told to expect it to be 1200 now (originally they'd been told 0600).
I'm trying to get two reservations on QantasLink flights ticketed before QF auto-cancels them, and that's since Saturday morning when the booking went to fares/ticketing because I queried the ridiculous quote in both Avios and taxes the original agent gave me. The request to contact them came on Sunday, but of course can't be ticketed until the system comes back....
I'm trying to get two reservations on QantasLink flights ticketed before QF auto-cancels them, and that's since Saturday morning when the booking went to fares/ticketing because I queried the ridiculous quote in both Avios and taxes the original agent gave me. The request to contact them came on Sunday, but of course can't be ticketed until the system comes back....