Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 21, 2021, 2:47 am
#586
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
This really is dire. And BA's silence just makes it worse. I would have hoped they would send an email out by now apologising for the delay and that it was taking longer than the (already excessive) 3 day planned downtime - but perhaps they can't even send an email to all exec members atm.
Last edited by Nephoi; Nov 21, 2021 at 3:28 am Reason: was misinformed
Nov 21, 2021, 2:47 am
#587
Join Date: Jun 2003
Location: United Kingdom
Programs: BA, Air NZ, Qantas
Posts: 183
Nov 21, 2021, 2:50 am
#588
Join Date: Apr 2020
Programs: BAEC Gold
Posts: 95
Nov 21, 2021, 3:25 am
#589
Join Date: Sep 2018
Programs: BAEC Bronze
Posts: 467
Has anyone had any luck with booking reward flights over the phone in the past week?
I had booked the outbound leg of my reward flight using an Amex Companion voucher a couple of weeks ago. The return date I want comes available on Monday, wondering if it’s a lost cause!
I had booked the outbound leg of my reward flight using an Amex Companion voucher a couple of weeks ago. The return date I want comes available on Monday, wondering if it’s a lost cause!
Nov 21, 2021, 3:26 am
#590
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
Nov 21, 2021, 3:28 am
#591
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
havent seen that updated text. thank you! in the german version of ba.com its:
"Der Executive Club ist vorübergehend nicht verfügbar, während wir einige geplante Verbesserungen vornehmen. Wir arbeiten daran, alles so schnell wie möglich wieder zum Laufen zu bringen." which google translates to "The Executive Club is temporarily unavailable while we are making some planned improvements. We are working to get everything back up and running as soon as possible."
"Der Executive Club ist vorübergehend nicht verfügbar, während wir einige geplante Verbesserungen vornehmen. Wir arbeiten daran, alles so schnell wie möglich wieder zum Laufen zu bringen." which google translates to "The Executive Club is temporarily unavailable while we are making some planned improvements. We are working to get everything back up and running as soon as possible."
Nov 21, 2021, 4:02 am
#592
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
I have flights due to credit and I have forward bookings. Whilst not everything is there (flight credits), I am not worrying.
Some people seem to be very concerned to the point of freaking out that everything is not present and correct right now. Yes, it's frustrating, but contacting BA to get flights credited or worrying about bookings not appearing in the app (if it's still in MMB, all good) is pointless until the dust settles. Keep calm
Some people seem to be very concerned to the point of freaking out that everything is not present and correct right now. Yes, it's frustrating, but contacting BA to get flights credited or worrying about bookings not appearing in the app (if it's still in MMB, all good) is pointless until the dust settles. Keep calm
Nov 21, 2021, 9:15 am
#597
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 843
Can't log in through the home page today, so tried to make a booking with the app. It failed due to "could not load payment method".
So I tried on the web page logging in half way through (as recommended by the denizens of this parish). This worked like a dream. If anything it was quicker than before the changes (perhaps no one else is using the web site). The only problem was managing the booking afterwards, adding flights to calendar did not work on the old UI (worked fine on the new UI but I am more used to the old one).
I am shocked, shocked to the core, that adding a car to my booking in 3 days time did not reduce the total price as often happens but I guess I can't complain *too* much about that.
So I tried on the web page logging in half way through (as recommended by the denizens of this parish). This worked like a dream. If anything it was quicker than before the changes (perhaps no one else is using the web site). The only problem was managing the booking afterwards, adding flights to calendar did not work on the old UI (worked fine on the new UI but I am more used to the old one).
I am shocked, shocked to the core, that adding a car to my booking in 3 days time did not reduce the total price as often happens but I guess I can't complain *too* much about that.
Nov 21, 2021, 9:20 am
#599
Suspended
Join Date: Oct 2021
Posts: 885
Looking towards the inevitable screw up and BA's refusal to engage, I have just done a screenshot from the app of my upcoming bookings. While they are still there.....
Ironically, in my work I have a saying when things are a bit pear-shaped that if this show was an aircraft, I am not sure I'd be getting on board. I hope the same can't be said for BA's IT dept.
Ironically, in my work I have a saying when things are a bit pear-shaped that if this show was an aircraft, I am not sure I'd be getting on board. I hope the same can't be said for BA's IT dept.
But the IT is unacceptably poor.
Nov 21, 2021, 9:48 am
#600
Join Date: May 2015
Posts: 579
still can't log in online
App is working.
One reward flight credited (ineligible flight) from 14th.
Awaiting RJ flights to credit from 14th and 18th. Not holding out too much hope (some prevous RJ flights have required chasing at time when everything was working fine, so can't imagine anything is going to credit now, but will chase up in December!)
App is working.
One reward flight credited (ineligible flight) from 14th.
Awaiting RJ flights to credit from 14th and 18th. Not holding out too much hope (some prevous RJ flights have required chasing at time when everything was working fine, so can't imagine anything is going to credit now, but will chase up in December!)