13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Jan 15, 22, 5:16 pm - Wikipost
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Nov 21, 21, 2:47 am
#586
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,719
Originally Posted by KARFA
This really is dire. And BA's silence just makes it worse. I would have hoped they would send an email out by now apologising for the delay and that it was taking longer than the (already excessive) 3 day planned downtime - but perhaps they can't even send an email to all exec members atm.
Last edited by Nephoi; Nov 21, 21 at 3:28 am Reason: was misinformed
Nov 21, 21, 2:47 am
#587
Join Date: Jun 2003
Location: United Kingdom
Programs: BA, Air NZ, Qantas
Posts: 163
Originally Posted by earlscourtflyer
my flight from Las Palmas on 13th November has just been credited
Nov 21, 21, 2:50 am
#588
Join Date: Apr 2020
Programs: BAEC Gold
Posts: 80
Originally Posted by air_boi
Do credits occur throughout the day or do they update overnight or at a specific time?
Nov 21, 21, 3:25 am
#589
Join Date: Sep 2018
Programs: BAEC
Posts: 290
Originally Posted by rebgrah
Has anyone had any luck with booking reward flights over the phone in the past week?
I had booked the outbound leg of my reward flight using an Amex Companion voucher a couple of weeks ago. The return date I want comes available on Monday, wondering if it’s a lost cause!
I had booked the outbound leg of my reward flight using an Amex Companion voucher a couple of weeks ago. The return date I want comes available on Monday, wondering if it’s a lost cause!
Nov 21, 21, 3:26 am
#590
Join Date: Feb 2016
Programs: BA Gold
Posts: 272
Originally Posted by Nephoi
but they can change the homepage and let us know. or they can give out a press statement. i have seen neither of these things. and i can only imagine why. but most propably we all know why. it has been said before here....
this makes me sad by the way. really really sad.
this makes me sad by the way. really really sad.
Nov 21, 21, 3:28 am
#591
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,719
Originally Posted by Tdgraves
like this?
"Der Executive Club ist vorübergehend nicht verfügbar, während wir einige geplante Verbesserungen vornehmen. Wir arbeiten daran, alles so schnell wie möglich wieder zum Laufen zu bringen." which google translates to "The Executive Club is temporarily unavailable while we are making some planned improvements. We are working to get everything back up and running as soon as possible."
Nov 21, 21, 4:02 am
#592
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 1,310
I have flights due to credit and I have forward bookings. Whilst not everything is there (flight credits), I am not worrying.
Some people seem to be very concerned to the point of freaking out that everything is not present and correct right now. Yes, it's frustrating, but contacting BA to get flights credited or worrying about bookings not appearing in the app (if it's still in MMB, all good) is pointless until the dust settles. Keep calm
Some people seem to be very concerned to the point of freaking out that everything is not present and correct right now. Yes, it's frustrating, but contacting BA to get flights credited or worrying about bookings not appearing in the app (if it's still in MMB, all good) is pointless until the dust settles. Keep calm
Nov 21, 21, 9:15 am
#597
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 715
Can't log in through the home page today, so tried to make a booking with the app. It failed due to "could not load payment method".
So I tried on the web page logging in half way through (as recommended by the denizens of this parish). This worked like a dream. If anything it was quicker than before the changes (perhaps no one else is using the web site). The only problem was managing the booking afterwards, adding flights to calendar did not work on the old UI (worked fine on the new UI but I am more used to the old one).
I am shocked, shocked to the core, that adding a car to my booking in 3 days time did not reduce the total price as often happens but I guess I can't complain *too* much about that.
So I tried on the web page logging in half way through (as recommended by the denizens of this parish). This worked like a dream. If anything it was quicker than before the changes (perhaps no one else is using the web site). The only problem was managing the booking afterwards, adding flights to calendar did not work on the old UI (worked fine on the new UI but I am more used to the old one).
I am shocked, shocked to the core, that adding a car to my booking in 3 days time did not reduce the total price as often happens but I guess I can't complain *too* much about that.
Nov 21, 21, 9:16 am
#598
Join Date: Oct 2021
Location: Northern Rocky Mountains
Programs: BAEC Gold, AS MVP Gold, Hilton (free water bottles)
Posts: 251
Originally Posted by cupsandsaucers
I don't know how anyone is logging in at all. on the website I just get this.
Nov 21, 21, 9:20 am
#599
Join Date: Oct 2021
Location: Northern Rocky Mountains
Programs: BAEC Gold, AS MVP Gold, Hilton (free water bottles)
Posts: 251
Originally Posted by PAL62V
Looking towards the inevitable screw up and BA's refusal to engage, I have just done a screenshot from the app of my upcoming bookings. While they are still there.....
Ironically, in my work I have a saying when things are a bit pear-shaped that if this show was an aircraft, I am not sure I'd be getting on board. I hope the same can't be said for BA's IT dept.
Ironically, in my work I have a saying when things are a bit pear-shaped that if this show was an aircraft, I am not sure I'd be getting on board. I hope the same can't be said for BA's IT dept.
But the IT is unacceptably poor.
Nov 21, 21, 9:48 am
#600
Join Date: May 2015
Posts: 547
still can't log in online
App is working.
One reward flight credited (ineligible flight) from 14th.
Awaiting RJ flights to credit from 14th and 18th. Not holding out too much hope (some prevous RJ flights have required chasing at time when everything was working fine, so can't imagine anything is going to credit now, but will chase up in December!)
App is working.
One reward flight credited (ineligible flight) from 14th.
Awaiting RJ flights to credit from 14th and 18th. Not holding out too much hope (some prevous RJ flights have required chasing at time when everything was working fine, so can't imagine anything is going to credit now, but will chase up in December!)
